East Suffolk and North Essex NHS Foundation Trust

Quality Flow Coordinator - Transfer of Care Hub

The closing date is 22 May 2025

Job summary

The Transfer of Care Hub at Colchester Hospital is looking to recruit a Quality and Flow Coordinator to join our developing team.

The aim of the discharge team is to maximise personal independence and enable patients to return home as quickly as possible in a supported manner.

The Quality and Flow Lead will be responsible for providing continuous data reporting required to ensure the service is deliveringhigh quality assessments in accordance with the service specification, including KPIs throughplanned and ad hoc reporting on the services clinical and quality performance in an accurate, clear and timely manner.

This is a fixed term/secondment position until the 31st of December 2025

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.

Main duties of the job

As the successful candidate, you will:

Contribute to the development of a data quality culture within the service by highlighting data issues and working to develop solutions and ensuring routine audit and validation of all data.
Be an ambassador for driving change within the service through participation and continual improvement activities
Identify, analyse and interpret trends or patterns in data sets for continued evolution of the Transfer of Care Hub and its services
Collaborate with stakeholders to develop, review and communicate quality assurance regarding policies and processes, ensuring alignment with best practices whilst supporting with the development and production of policies and procedures relevant to the Transfer of Care Hub.
Support with producing benchmarking data against the NHS England Discharge to Assess Model
Support improvement planning processes working closely with Senior Management to identify action plans and ensure that ESNEFT governance is adhered to within the Transfer of Care Hub

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Date posted

09 May 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

432-HR172-25

Job locations

Colchester Hospital

Turner Road

Colchester

CO4 5JL

Job description

Job responsibilities

For full details of theresponsibilitiesand dutiesof this role please see the attached job description.

Job description

Job responsibilities

For full details of theresponsibilitiesand dutiesof this role please see the attached job description.

Person Specification

Experience

Essential

Previous administrative role
Working collaboratively as part of a team
Advanced IT Systems including - Microsoft Office
Experience of communicating with a range of people both within and external to the organisation
Experience of dealing with non-routine administrative matters

Desirable

NHS experience
Experience within relevant work area
Experience of working with members of the public
Supervision/co-ordination of other team members
Project management
Working autonomously

Qualifications

Essential

GCSE grade 5/C or equivalent in English and Maths
NVQ level 3 in administration/secretarial or equivalent
Relevant experience to degree level

Desirable

Degree in Business Studies

Knowledge

Essential

Confidentiality and Data Protection
Customer service
NHS
Knowledge of relevant work area and specialist terminology

Desirable

Project Management

Skills

Essential

Advanced keyboard skills
Excellent communication skills (written and verbal) to deal with complex or sensitive information
Ability to work well in a team
Good attention to detail and accuracy
Able to plan and prioritise effectively and work within defined deadlines
Ability to work flexibly to meet the demands of the service
Ability to deal appropriately with sensitive and confidential information
Able to demonstrate a commitment to Trust Values
Able to solve complex problems
Good organisational skills
Demonstrate leadership skills

Desirable

Able to manage unpredictable workload, and interruptions

Person Specification

Experience

Essential

Previous administrative role
Working collaboratively as part of a team
Advanced IT Systems including - Microsoft Office
Experience of communicating with a range of people both within and external to the organisation
Experience of dealing with non-routine administrative matters

Desirable

NHS experience
Experience within relevant work area
Experience of working with members of the public
Supervision/co-ordination of other team members
Project management
Working autonomously

Qualifications

Essential

GCSE grade 5/C or equivalent in English and Maths
NVQ level 3 in administration/secretarial or equivalent
Relevant experience to degree level

Desirable

Degree in Business Studies

Knowledge

Essential

Confidentiality and Data Protection
Customer service
NHS
Knowledge of relevant work area and specialist terminology

Desirable

Project Management

Skills

Essential

Advanced keyboard skills
Excellent communication skills (written and verbal) to deal with complex or sensitive information
Ability to work well in a team
Good attention to detail and accuracy
Able to plan and prioritise effectively and work within defined deadlines
Ability to work flexibly to meet the demands of the service
Ability to deal appropriately with sensitive and confidential information
Able to demonstrate a commitment to Trust Values
Able to solve complex problems
Good organisational skills
Demonstrate leadership skills

Desirable

Able to manage unpredictable workload, and interruptions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester Hospital

Turner Road

Colchester

CO4 5JL

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester Hospital

Turner Road

Colchester

CO4 5JL

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)