Receptionist - Community Diagnostic Centre

East Suffolk and North Essex NHS Foundation Trust

This job is now closed

Job summary

We have an exciting opportunity for an enthusiastic individual, to join our Community Diagnostic Centre at Clacton Hospital as a Receptionist. This post is fixed term until 31st December 2025.

We are looking for an experienced receptionist to join the service to work as part of a team providing an efficient and effective reception service to patients and visitors attending the Community Diagnostic Centre.

You will be confident in dealing with issues of confidentiality and able to provide a high level of customer care, ensuring patients details are accurately recorded and the relevant documentation generated to support safe patient care. You will have good interpersonal skills, excellent verbal and non-verbal communication skills and be able to work under pressure.

You will be instrumental in creating a good 'first impression' of both the Trust and the Department with opportunities to be involved in enhancing the service.

The post is varied and interesting and if you enjoy involvement with the general public and healthcare professionals this is the post for you.

This post is full time with shift work, and may include 08:00 - 20:00 shifts and some weekend working.

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.

Main duties of the job

Deliver a high quality, approachable and helpful reception service for all patients and visitors
Ensure that all patients are registered efficiently and accurately, both on the SystmOne and Careflow systems as required
Flexible to provide cover for annual leave, bank holidays and sickness absences.
Check CPIS and access the child protection system when requested by medical staff.
Collect and record personal information from patients/relatives on arrival in the department in an appropriate and confidential manner. At times this may be a challenging task, given that patients/relatives may arrive in a distressed or shocked state. You will take responsibility for alerting the nursing staff immediately in the case of patients needing immediate urgent assessment, Identify, communicate and act on changes to patient's condition and interpret the significance of data observed and recorded.
Generate computerised cards, labels and electronic wrist bands for each patient when registering a patient.
Show ability to respond quickly and efficiently to unexpected patient's needs.
Ensure all documents are scanned in a timely manner
During periods of computer down time, to ensure all relevant data is recorded manually, and entered on to the computer at the earliest opportunity. Report computer problems to the on-call engineer.
To collect extra data for projects/research as requested by medical and management staff

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes

We are one of the largest NHS organisations in England, employing more than 12,000 staff

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Date posted

13 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

432-HR2200-24

Job locations

Clacton Community Diagnostic Centre

Tower Road

Clacton

CO15 1LH

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

Essential

GCSE grade 5/C or equivalent in English and Maths

Desirable

NVQ level 2 in administration/secretarial or equivalent
AMSPAR
Medical terminology

Experience

Essential

Excellent IT and Computer Literacy Skills
Able to work under Pressure and as part of a Team
Excellent Communication Skills, verbal and non-verbal
Excellent Conflict Resolution skills

Desirable

Reception/Ward Clerk experience in Primary Care or Hospital based setting

Knowledge

Essential

Understanding of GDPR and Confidentiality
Knowledge of Microsoft and other computer packages and computer literate

Desirable

Knowledge and understanding of NHS 5 year plan and the introduction and use of CDC's and the patient profile
Knowledge of SystmOne and Careflow and other NHS computer systems

Person Specification

Qualifications

Essential

GCSE grade 5/C or equivalent in English and Maths

Desirable

NVQ level 2 in administration/secretarial or equivalent
AMSPAR
Medical terminology

Experience

Essential

Excellent IT and Computer Literacy Skills
Able to work under Pressure and as part of a Team
Excellent Communication Skills, verbal and non-verbal
Excellent Conflict Resolution skills

Desirable

Reception/Ward Clerk experience in Primary Care or Hospital based setting

Knowledge

Essential

Understanding of GDPR and Confidentiality
Knowledge of Microsoft and other computer packages and computer literate

Desirable

Knowledge and understanding of NHS 5 year plan and the introduction and use of CDC's and the patient profile
Knowledge of SystmOne and Careflow and other NHS computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.