Admin Support - Community Gateway

East Suffolk and North Essex NHS Foundation Trust

This job is now closed

Job summary

Exciting Full-Time OpportunityShift Work | Opening Hours: 8 AM - 8 PMAre you passionate about making a difference in your community? Do you thrive in a dynamic, people-focused environment? If so, we want to hear from YOU! The Community Gateway is at the heart of connecting people, providing support, and fostering positive change. We're looking for an enthusiastic, committed individual to join our team in a full-time capacity. This role will be based in Clacton on Sea.

This is a Fixed Term post until 31st December 2025

Main duties of the job

What You'll Be Doing:

Engaging with the community to deliver exceptional support and services.
Collaborating with a team that shares your passion for helping others.
Adapting to varied tasks and challenges with energy and creativity.
Working shifts that span our flexible hours (8 AM - 8 PM), giving you room for a work-life balance.

What You Bring:

A positive, can-do attitude and a genuine desire to help.
Excellent communication and interpersonal skills.
The ability to thrive in a fast-paced and ever-changing environment.
A willingness to embrace shift work as part of a supportive, inclusive team.

If you're ready to embark on a rewarding journey with us, we'd love to hear from you!

Make your mark--become part of something extraordinary at the Community Gateway!

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Date posted

05 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

432- HR2133-24

Job locations

Kennedy House

Kennedy Way

Clacton On sea

CO15 4AB

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

Excellent numeracy/literacy skills
Excellent IT skills

Desirable

Previous Customer Service Experience
Knowledge of SystmOne.
Knowledge of Care Flow.
Knowledge of Evolve.
Previous Call Centre experience

Qualifications

Essential

GCSE in English and Maths

Knowledge

Essential

Confidentiality and Data Protection
Customer service

Desirable

Understanding and knowledge of patient needs within the NHS

Person Specification

Experience

Essential

Excellent numeracy/literacy skills
Excellent IT skills

Desirable

Previous Customer Service Experience
Knowledge of SystmOne.
Knowledge of Care Flow.
Knowledge of Evolve.
Previous Call Centre experience

Qualifications

Essential

GCSE in English and Maths

Knowledge

Essential

Confidentiality and Data Protection
Customer service

Desirable

Understanding and knowledge of patient needs within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).