Audiology Booking Clerk

East Suffolk and North Essex NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen here in the Audiology Team at Ipswich Hospital for someone to join our Service as a part time AdministrativeAssistant.

You will be a self-driven individual with a keen eye for detail and excellent communication skills. You will work alongside the Audiologists and Hearing Therapists to provide the best care possible.

We would ideally require you to work Monday and Tuesdays weekly.

Main duties of the job

o Agreeing and making outpatient follow up appointments- by contacting patients, either by telephone, letter or personally following GP orstaff referral and generate letter on Lorenzoo Rearrange clinics and inform patients of changes of appointments.o Manage patient administration and booking of all outreach clinics.o Deal with telephone and face-to-face complaints effectively and refer to appropriate individual if necessary.o Deal with hearing aid repair and battery requests face to faceo Make accurate data entries into Patient Management Systems including registering of patientso To manage incoming and outgoing mailo Photocopying and scanning of the departmento Managing the department email accounts.o To maintain confidentiality at all times

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Date posted

28 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

432-HR1767-24

Job locations

Ipswich Hospital

Ipswich

IP4 5PD

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

oExperience of Administration Duties
oWorking with the public both face to face and on the phone

Desirable

oCustomer Care Training

Qualifications

Essential

oNumerate / literate

Desirable

oExperience of hospital computerised systems such as Medway, ERS,

Knowledge

Essential

oComputer Literate including Microsoft Office
oMulti-disciplinary team work
oKnowledge of deaf awareness and need for adaptive communication.

Desirable

oKnowledge of British Sign Language

Skills

Essential

oExcellent communication skills
oExcellent interpersonal skills
oWilling and adaptable to learn new task

Person Specification

Experience

Essential

oExperience of Administration Duties
oWorking with the public both face to face and on the phone

Desirable

oCustomer Care Training

Qualifications

Essential

oNumerate / literate

Desirable

oExperience of hospital computerised systems such as Medway, ERS,

Knowledge

Essential

oComputer Literate including Microsoft Office
oMulti-disciplinary team work
oKnowledge of deaf awareness and need for adaptive communication.

Desirable

oKnowledge of British Sign Language

Skills

Essential

oExcellent communication skills
oExcellent interpersonal skills
oWilling and adaptable to learn new task

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.