East Suffolk and North Essex NHS Foundation Trust

Endoscopy Booking Clerk

Information:

This job is now closed

Job summary

An exciting opportunity has arisen for a highly motivated, experienced administrator to join the endoscopy booking team as an endoscopy booking clerk at Colchester Hospital.

In this role you will be contacting patients via the phone, directly to book patients for their endoscopy procedures to assist diagnosis via our 18 week, urgent and 2 week wait pathways.

This role would be worked on a rota shift basis. Hours are between 08:00 and 16:00 Monday to Friday and Saturday 09:00 to 17:00. This may be subject to change upon needs of the service.

Main duties of the job

You will have be responsible for booking patients in line with the Trust 'Patient Access Policy' and ensuring that all patients are allocated to an appropriate endoscopy list and procedures are carried out as soon as possible.

In this role you will need to be fully computer literate in all Microsoft applications and ideally have recent administrative experience. You will also need excellent organisational and communication skills, with the ability to prioritise own workload while maintaining a high level of accuracy.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Details

Date posted

20 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

432-HR1269-24

Job locations

Colchester Hospital

Colchester

CO4 5JL


Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

  • Working in an administrative role
  • Knowledge of Lorenzo Hospital System.

Desirable

  • Knowledge of HICCS booking System

Qualifications

Essential

  • Competency in computer skills.
  • Good general standard of literacy and numeracy

Desirable

  • Good GCSE qualifications

Knowledge

Essential

  • Experience of working at the Ipswich Hospital

Desirable

  • Experience of working within an Endoscopy Unit

Skills

Essential

  • Ability to prioritise workload
  • Team player
  • Accuracy and be Flexible
  • Excellent telephone manner
Person Specification

Experience

Essential

  • Working in an administrative role
  • Knowledge of Lorenzo Hospital System.

Desirable

  • Knowledge of HICCS booking System

Qualifications

Essential

  • Competency in computer skills.
  • Good general standard of literacy and numeracy

Desirable

  • Good GCSE qualifications

Knowledge

Essential

  • Experience of working at the Ipswich Hospital

Desirable

  • Experience of working within an Endoscopy Unit

Skills

Essential

  • Ability to prioritise workload
  • Team player
  • Accuracy and be Flexible
  • Excellent telephone manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester Hospital

Colchester

CO4 5JL


Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester Hospital

Colchester

CO4 5JL


Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Coordinator

Stacey Hutchison

Stacey.Hutchison@esneft.nhs.uk

Details

Date posted

20 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

432-HR1269-24

Job locations

Colchester Hospital

Colchester

CO4 5JL


Supporting documents

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