Senior UCR Triage Nurse
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Job summary
An exciting opportunity has risen for enthusiastic and motivated individuals to join our Reactive Emergency Assessment Community Team (REACT) as a senior Registered Triage Nurse.
The REACT team is a multi-disciplinary integrated community service within ESNEFT incorporating, Urgent Community Response service, OPAT (Outpatient Parenteral Antibiotics Therapy), OOHs (Out of Hours) and Virtual Ward pathways patients. This role will be working in the crisis team triaging referrals for our Urgent Community Response Team which has developed pathways with East of England Ambulance Service and the Frailty Virtual Ward, two new and exciting government initiatives.
Our team delivers excellent patient focused care to patients in Ipswich and the East Suffolk community. Could you be a valued key member of our team?
The role will be office-based working 34.5 per week, weekdays, across a 4-day week Monday to Friday.
Main duties of the job
To act as a single point of contact for new referrals to the REACT service, providing a telephone triage service to determine priorities of need, intervention, coordinating onward referrals and signposting where required.
To be the first point of contact for all REACT referrals. Referral are received from Consultants, GPs, Hospital Specialist Clinics, DNs, 111, Paramedics, DIST, Social Workers, relatives, carers and self-referrals.
To carry out a telephone triage assessment of the referral through excellent listening, critical thinking, good clinical judgement, and assessment skills
To take a whole system approach working to appropriately allocate or direct all referrals according to relayed information/ capacity and availability.
Continuously monitor capacity within the service. Identifying discharges and highlighting delays.
To participate as a dynamic and innovative member of the multi-disciplinary team.
To prioritise incoming referrals on a case-by-case basis and allocate to the team clinicians as able.
To promote and maintain excellent standards of care within the clinical governance framework
Excellent communication is required to ensure the best possible experience and outcomes for the crisis patients. This includes the ability to conduct excellent handovers, escalate and present patient cases within the Virtual Ward MDT.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Details
Date posted
05 August 2024
Pay scheme
Agenda for change
Band
Band 6
Salary
£35,392 to £42,618 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
432-HR949-24
Job locations
Constantine House
Ipswich
IP1 2DH
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Constantine House
Ipswich
IP1 2DH
Employer's website
https://www.esneft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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