East Suffolk and North Essex NHS Foundation Trust

Senior Case Manager

Information:

This job is now closed

Job summary

The Transfer of Care Hub at Colchester Hospital is looking to recruit into the role of Senior Case Manager to join our developing team.

The aim of the discharge team is to maximise personal independence and enable patients to return home as quickly as possible in a supported manner. You will be responsible for early identification of complex patients and liaising with the multi-disciplinary team to provide the most appropriate support, promoting a home first ethos.

Main duties of the job

You will be required to carry out a wide range of duties to support the Transfer of Care Hub in the delivery of a high quality care and effective discharge planning.

The emphasis for the Senior Case Manager is to manage and direct, under supervision of a Lead Case Manager, the gathering of accurate and detailed information to support discharge plans over a seven day period. While clinical skills are not required for this role you will be patient facing in gathering the information and liaising with families / NOK in order to complete robust assessments.

You will need to be an effective communicator in often challenging situations, have good interpersonal skills and feel confident working as part of a small team.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A

Details

Date posted

09 July 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

432-HR745-24

Job locations

Colchester

Turner Road

Colchester

CO4 5JL


Job description

Job responsibilities

For full details of theresponsibilitiesand dutiesof this role please see the attached job description.

Job description

Job responsibilities

For full details of theresponsibilitiesand dutiesof this role please see the attached job description.

Person Specification

Experience

Essential

  • Working in a busy working environment as part of a large team
  • Proven ability to maintain confidentiality and discretion at all times when dealing with highly sensitive information
  • Ability to prioritise an unpredictable work load and work to time scales in a fast pace environment without losing attention to detail
  • Evidence of ability to take a lead in day to day activities

Desirable

  • Previous experience of a co-ordinator role
  • Previous experience in interagency and customer liaison
  • Previous experience in a healthcare environment

Qualifications

Essential

  • GCSE grade 5/C or equivalent in English and Maths
  • NVQ level 3 in administration/secretarial or equivalent

Desirable

  • Any relevant vocational qualifications ( NVQ )
  • Evidence of Previous further study

Knowledge

Essential

  • Policy - including discharge pathways/criteria to reside
  • Knowledge of the Mental Capacity Act and implications for discharge
  • Use of Microsoft word/office - including excel

Desirable

  • Understanding of medical terminology
  • Understanding of the DOH Hospital discharge
Person Specification

Experience

Essential

  • Working in a busy working environment as part of a large team
  • Proven ability to maintain confidentiality and discretion at all times when dealing with highly sensitive information
  • Ability to prioritise an unpredictable work load and work to time scales in a fast pace environment without losing attention to detail
  • Evidence of ability to take a lead in day to day activities

Desirable

  • Previous experience of a co-ordinator role
  • Previous experience in interagency and customer liaison
  • Previous experience in a healthcare environment

Qualifications

Essential

  • GCSE grade 5/C or equivalent in English and Maths
  • NVQ level 3 in administration/secretarial or equivalent

Desirable

  • Any relevant vocational qualifications ( NVQ )
  • Evidence of Previous further study

Knowledge

Essential

  • Policy - including discharge pathways/criteria to reside
  • Knowledge of the Mental Capacity Act and implications for discharge
  • Use of Microsoft word/office - including excel

Desirable

  • Understanding of medical terminology
  • Understanding of the DOH Hospital discharge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester

Turner Road

Colchester

CO4 5JL


Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester

Turner Road

Colchester

CO4 5JL


Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Manager - Transfer of Care Hub

Adel Pearson

Adel.Pearson@esneft.nhs.uk

Details

Date posted

09 July 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

432-HR745-24

Job locations

Colchester

Turner Road

Colchester

CO4 5JL


Supporting documents

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