Clinical Support Officer

East Suffolk and North Essex NHS Foundation Trust

This job is now closed

Job summary

The Clinical Support Officer role will provide essential non-clinical support with patient related administration and other tasks to enable clinicians within the Physiotherapy and Occupational Therapy teams to be free to provide clinical care.

This post will be based in the Physiotherapy Department at Colchester Hospital.

This is a full time post but job share would be considered.

Main duties of the job

Clinical Support officers will be an integral part of the Therapy team, managing non-clinical administration and a clinical role which may include:

Submitting Loan Equipment forms and management of equipment bank stock.
Stock control of equipment and consumables used in the department.
Management of the Referrals system - Ordercoms.
Booking of clinic appointments and manging clinic outcomes.
Patient Phone calls.
Management of all Hydrotherapy Admin including testing of the Hydrotherapy Pool water.

They will provide direct administration support to the clinical team including ordering, maintaining stock and other general administrative tasks including photocopying, printing.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A

Date posted

20 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Job share

Reference number

432-HR343-24

Job locations

Colchester General Hospital

Colchester

CO4 5JL

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

Essential

Competent IT skills including Word, Outlook and Excel
GCSE Maths and English at C / 4 or above

Desirable

Appropriate NVQ

Experience

Essential

Previous NHS office or clinical experience
Experience of working with confidential and sensitive information and data

Desirable

Previous experience with NHS IT systems

Skills

Essential

Good organisational and time management skills

Knowledge

Essential

Understanding of patient needs and NHS
Awareness of Health & Safety relevant to role
Understanding of Information Governance

Desirable

Basic knowledge of Physiotherapy and Occupational Therapy
Experience of hydrotherapy

Person Specification

Qualifications

Essential

Competent IT skills including Word, Outlook and Excel
GCSE Maths and English at C / 4 or above

Desirable

Appropriate NVQ

Experience

Essential

Previous NHS office or clinical experience
Experience of working with confidential and sensitive information and data

Desirable

Previous experience with NHS IT systems

Skills

Essential

Good organisational and time management skills

Knowledge

Essential

Understanding of patient needs and NHS
Awareness of Health & Safety relevant to role
Understanding of Information Governance

Desirable

Basic knowledge of Physiotherapy and Occupational Therapy
Experience of hydrotherapy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.