East Suffolk and North Essex NHS Foundation Trust

Automation Analyst

This job is now closed

Job summary

Intelligent Automation is the software driven capability comprising of an amalgamated group of technologies, including Artificial Intelligence, Machine Learning & Robotic Process Automation.

Using the logical, process driven workforce of RPA and applying layers of AI and ML to give them true 'intelligence', we're discovering a host of opportunities to deliver services differently & more efficiently.

We look to embed these new capabilities into services trust-wide, supporting & enhancing existing systems and workflows, whilst exploring new Intelligent Automation opportunities to streamline service delivery within our new Electronic Patient Record system.

We're looking to fill a key role in the team, our Automation Analyst. As a trained business analyst, you will have experience in liaising with business process owners & subject matter experts to identify & document new ways of working, leveraging full value from our Intelligent Automation workforce.

You'll need to document the 'as is' process in detail & then document how this could be adapted & streamlined for automation, subsequently producing process definition & solution design documentation.

Working closely with our team of Automation Developers during the development & testing phases of the automation build; you will also take on responsibility of overseeing the digital workforce on a day-to-day basis, managing BAU, analysing exceptions within processes & highlighting issues to the development team when issues persist.

Main duties of the job

Key elements of this role include:

Coordinate with Automation Team and the business to identify and provide solution designs for production issues and enhancements.
Work alongside the Business Process Owner(s), Subject Matter Experts (SME) and Automation Team members to develop a deep end-to-end understanding of processes targeted for automation and to sketch out impacted processes and business requirements.
Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with the Automation Team and stakeholders.
Work with Automation and Technical Team members to facilitate the planning and execution of RPA and other Intelligent Automation functionalities.
To liaise with Business Units to perform value analysis for the processes.
Identify scope, benefits, constraints, and risks for Intelligent Automation (IA) initiatives (including Robotic Process Automation (RPA)) capture and document current state manual processes

About us

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A

Date posted

15 December 2023

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year per annum

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

432-HR126-23-A

Job locations

Ipswich / Colchester

IP4 5PD

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

Essential

Educated to Bachelor's Degree level / equivalent level of work experience and knowledge
Evidence of Continual Professional Development.

Desirable

Any AI/ML/RPA certification or qualification.
Project Management qualification.certification

Experience

Essential

Experience of enabling change in an organisational context, by defining needs and recommending solutions that deliver value to people.
Experience of application of a range of investigative/business analysis and change management processes, tools and techniques.
Strong background in liaising with a wide range of stakeholders to drive business requirements.
Experience of developing business scenarios and user requirements, and the ability to understand technical architectures and messaging standards.
Technical understanding of business theories and practices for requirement gathering.
Experience of working on major projects.
An understanding of team management, policies and procedures governing the organisational approach to managing staff.
Experience in developing and maintaining effective working relationships with team members, stakeholders, and collaboration across all levels of the organization.

Desirable

Experience of delivering Solutions using key NHS applications including ESR, ERS, PAS, EPR, TRAC, NHS jobs.
Experience of engaging with customers on a consultative basis,
Networking contacts within the automation industry
Submitted contributions to the NHS Digital Exchange
Experience of working with organisations that are new to adopting digital solutions.

Knowledge and Skills

Essential

Ability to identify and articulate the need for change.
Ability to identify and define the solutions that will maximise the value delivered by an organisation to its staff and patients.
Knowledge of working in a large organisation in a political environment engaging effectively with stakeholders.
Understanding of Data Protection legislation and GDPR.

Desirable

NHS or public sector IT systems.
Understanding of the NHS and current agenda.
Knowledge of Automation software (e.g., Blue Prism, Automation Anywhere etc.)

Person Specification

Qualifications

Essential

Educated to Bachelor's Degree level / equivalent level of work experience and knowledge
Evidence of Continual Professional Development.

Desirable

Any AI/ML/RPA certification or qualification.
Project Management qualification.certification

Experience

Essential

Experience of enabling change in an organisational context, by defining needs and recommending solutions that deliver value to people.
Experience of application of a range of investigative/business analysis and change management processes, tools and techniques.
Strong background in liaising with a wide range of stakeholders to drive business requirements.
Experience of developing business scenarios and user requirements, and the ability to understand technical architectures and messaging standards.
Technical understanding of business theories and practices for requirement gathering.
Experience of working on major projects.
An understanding of team management, policies and procedures governing the organisational approach to managing staff.
Experience in developing and maintaining effective working relationships with team members, stakeholders, and collaboration across all levels of the organization.

Desirable

Experience of delivering Solutions using key NHS applications including ESR, ERS, PAS, EPR, TRAC, NHS jobs.
Experience of engaging with customers on a consultative basis,
Networking contacts within the automation industry
Submitted contributions to the NHS Digital Exchange
Experience of working with organisations that are new to adopting digital solutions.

Knowledge and Skills

Essential

Ability to identify and articulate the need for change.
Ability to identify and define the solutions that will maximise the value delivered by an organisation to its staff and patients.
Knowledge of working in a large organisation in a political environment engaging effectively with stakeholders.
Understanding of Data Protection legislation and GDPR.

Desirable

NHS or public sector IT systems.
Understanding of the NHS and current agenda.
Knowledge of Automation software (e.g., Blue Prism, Automation Anywhere etc.)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich / Colchester

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich / Colchester

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)