East Suffolk and North Essex NHS Foundation Trust

Apprentice Cardiology Support Secretary

This job is now closed

Job summary

We are looking for an efficient, conscientious, well-motivated, enthusiastic and experienced admin support, with the skills to provide dedicated clerical support to both the clinical and administrative teams to the Cardiology department.

The post will be based in Colchester Hospital, working with a well-established, high achieving and committed team. In this post you will provide efficient and pro-active secretarial and administrative support to the consultants and other team members. You will be the first point of contact for patients and will deal with a range of queries. You will work as part of our administrative team in supporting and covering other colleagues in the department.

You will also be supported in completing the Business Administration Apprenticeship.

If you think this role is for you and you would like to join our friendly and busy department, we want to hear from you.

Main duties of the job

The key aspect of this role involves dealing with the public as well as support typing for the department, hence you must be able to demonstrate excellent communication and interpersonal skills and have proven IT experience.

The Cardiology department is very busy, so you must be able to work under pressure. The post holder will be responsible for working independently providing a full range of secretarial and administrative support and therefore must be highly organised and show the ability to prioritise a busy workload.

In this role you will be responsible for carrying out administrative duties, adhering to policies and procedures to provide a comprehensive and high quality service. You will to be able to deal efficiently and courteously with patient and staff enquiries. You will need to have excellent communication and interpersonal skills, be able to prioritise and adapt to constant demands on the workload as well as be able to demonstrate the ability to work as a team member. Relevant experience within an administration team is essential.

Skills required for the post include: excellent typing and audio skills, the ability to prioritise tasks, effective time management skills, good IT and secretarial skills, PTL related validation, good communication, interpersonal and organisation skills.

About us

One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A

Date posted

04 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

432-HR1187-23

Job locations

Colchester Hospital

Turner Road

Colchester

CO4 5JL

Job description

Job responsibilities

Apprenticeship overview Business Administrator Level 3

Please click HERE for the national standard overview

The Business Administrator apprenticeship is for staff working within ESNEFT who have highly transferable knowledge, skills and behaviours which can be applied in all sectors. Administrators are required to work independently and as part of a team which involves developing, implementing, maintaining and improving administrative services.

The responsibilities of the role is to support and engage with different parts of the organisation and interact with internal staff. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.

Core modules studied throughout this qualification include:

Record and document production

Decision making

Interpersonal skills

Communication

Quality

Planning and organisation

Project management

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

Apprenticeship overview Business Administrator Level 3

Please click HERE for the national standard overview

The responsibilities of the role is to support and engage with different parts of the organisation and interact with internal staff. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.

Core modules studied throughout this qualification include:

Record and document production

Decision making

Interpersonal skills

Communication

Quality

Planning and organisation

Project management

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

oMicrosoft Office applications including Word, PowerPoint, Excel and IT skills
oWork involving contact with members of the public
oUnderstand requirements for strict confidentiality.

Desirable

oKnowledge of hospital systems (CareFlow, BigHand, Evolve, ICE etc).
oKnowledge of NHS policies including Patient Access Policy and 18 Weeks including validation
oAdministration experience or working in the hospital environment

Qualifications

Essential

oGood command of English.
oExcellent communication skills, and ability to communicate clearly, precisely and emphatically when providing and receiving sensitive information.

Desirable

oKnowledge of Medical Terminology and Medical Secretarial practices.
oAudiotyping qualification.
oECDL (or willingness to undertake ECDL).
oGSCEs at Grade C (4), or equivalent, including Mathematics and English

Personal Skills

Essential

oMust maintain equilibrium in times of stress when dealing with anxious persons either by telephone, letter or in person.
oAbility to work as part of a team. Ability to work well under pressure, prioritise workload and work to strict deadlines.
oAbility to and work on own initiative.
oAbility to multi-task.
oGood eye for detail and ability to think laterally.

Person Specification

Experience

Essential

oMicrosoft Office applications including Word, PowerPoint, Excel and IT skills
oWork involving contact with members of the public
oUnderstand requirements for strict confidentiality.

Desirable

oKnowledge of hospital systems (CareFlow, BigHand, Evolve, ICE etc).
oKnowledge of NHS policies including Patient Access Policy and 18 Weeks including validation
oAdministration experience or working in the hospital environment

Qualifications

Essential

oGood command of English.
oExcellent communication skills, and ability to communicate clearly, precisely and emphatically when providing and receiving sensitive information.

Desirable

oKnowledge of Medical Terminology and Medical Secretarial practices.
oAudiotyping qualification.
oECDL (or willingness to undertake ECDL).
oGSCEs at Grade C (4), or equivalent, including Mathematics and English

Personal Skills

Essential

oMust maintain equilibrium in times of stress when dealing with anxious persons either by telephone, letter or in person.
oAbility to work as part of a team. Ability to work well under pressure, prioritise workload and work to strict deadlines.
oAbility to and work on own initiative.
oAbility to multi-task.
oGood eye for detail and ability to think laterally.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester Hospital

Turner Road

Colchester

CO4 5JL

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester Hospital

Turner Road

Colchester

CO4 5JL

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)