East Suffolk and North Essex NHS Foundation Trust

Booking Clerk - Cancer Hub

This job is now closed

Job summary

We are looking for a vibrant, confident person to join our Cancer Hub at Colchester General Hospital to help delivera high quality service

We need key staff, with excellent communication skills and attention to detail.

You must have basic keyboard skills andhave a clear and confident telephone manner. Ideally, you will have previous experience in a similar environment within an NHS setting.

Please note that this post may close early if a high number of applications are received. Previous applicants need not apply.

Main duties of the job

You will need to have excellent organisational skills as this is a fast paced environment to work in.

You will need to have the ability to work on your own initiative and you must be able to remain calm in difficult situations.

Patients who are invited to attend these appointmentsmay be anxious about a cancer diagnosis and may be tearful, distressed, upset and/or angry and you need to be able to listen and deal with their enquiry politely and efficiently.

You will be required to work within timed pathways and comply with national and local waiting time targets.

About us

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health & Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

Please ensure you read the attached information regarding Covid vaccination requirements.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A

Date posted

16 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

432-HR1057-23

Job locations

Colchester General Hospital

Turner Road

Colchester

CO4 5JL

Job description

Job responsibilities

Main duties will include processing of cancer referrals sent into the Trust by GP's & booking urgent new appointments in accordance with the timeframes set out within the National Cancer Waiting Times Guidance.

You will be responsible for contacting patients by telephone to invite them to urgent appointments within the next 14 days.

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

You will be responsible for contacting patients by telephone to invite them to urgent appointments within the next 14 days.

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

Dealing directly with patients and their families in an administrative capacity
Use of Portal to register patients & book appointments
Dealing with telephone queries from GPs and other external agencies

Desirable

Escalation of capacity issues to those at Service Management level
Use of Somerset Cancer Register

Qualifications

Essential

GCSE in English and Maths - least C grade

Desirable

Relevant vocational qualifications (e.g. NVQ in administration/ECDL or similar)

Knowledge

Essential

Previous knowledge of hospital work and systems
Knowledge of confidentiality and data protection issues
Knowledge of the pressures the NHS as a whole is currently facing, in particular Cancer Services

Desirable

Knowledge of National Cancer Waiting Times Guidance V.9.0

Person Specification

Experience

Essential

Dealing directly with patients and their families in an administrative capacity
Use of Portal to register patients & book appointments
Dealing with telephone queries from GPs and other external agencies

Desirable

Escalation of capacity issues to those at Service Management level
Use of Somerset Cancer Register

Qualifications

Essential

GCSE in English and Maths - least C grade

Desirable

Relevant vocational qualifications (e.g. NVQ in administration/ECDL or similar)

Knowledge

Essential

Previous knowledge of hospital work and systems
Knowledge of confidentiality and data protection issues
Knowledge of the pressures the NHS as a whole is currently facing, in particular Cancer Services

Desirable

Knowledge of National Cancer Waiting Times Guidance V.9.0

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester General Hospital

Turner Road

Colchester

CO4 5JL

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester General Hospital

Turner Road

Colchester

CO4 5JL

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)