East Suffolk and North Essex NHS Foundation Trust

Receptionist - Community Diagnostic Centre

Information:

This job is now closed

Job summary

This is an exciting opportunity for an enthusiastic individual, to join our new Community Diagnostic Centre at Clacton Hospital.

You will have good interpersonal skills, excellent verbal and non-verbal communication skills and be able to work under pressure.

The post is varied and interesting and if you enjoy involvement with the general public and healthcare professionals this is the post for you.

This is a 15 hour post that will be split into 3 x 5 hour shifts across a 7 day week 07:45 - 20:00.

Please note this vacancy may close early if sufficient applications are received.

Main duties of the job

To ensure that all patients are registered efficiently and accurately, both on the SystmOne and Careflow systems as required

Flexibility will be required to provide cover for annual leave, bank holidays and sickness absences.

Checking CPIS and accessing the child protection system when requested by medical staff.

To be responsible for the quality of data recorded. The data should be accurate, legible (if hand written), recorded in a timely manner, kept up to date and appropriately filed

To collect and record personal information from patients/relatives on arrival in the department in an appropriate and confidential manner. At times this may be a challenging task, given that patients/relativesmay arrive in a distressed or shocked state. The receptionist takes responsibility for alerting the nursing staff immediately in the case of patients needing immediate urgent assessment, Identify, communicateand act on changes to patient's condition and interpret the significance of data observed and recorded.

About us

One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health & Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A

Details

Date posted

25 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata, per annum

Contract

Permanent

Working pattern

Part-time

Reference number

432-HR869-23

Job locations

Clacton Community Diagnostic Centre

Clacton

CO15 1LH


Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

Essential

  • GCSE grade 5/C or equivalent in English and Maths

Desirable

  • NVQ level 2 in administration/secretarial or equivalent
  • AMSPAR
  • Medical terminology

Knowledge & Experience

Essential

  • Understanding of GDPR and Confidentiality
  • Knowledge of Microsoft and other computer packages and computer literate
  • Excellent IT and Computer Literacy Skills
  • Able to work under Pressure and as part of a Team
  • Excellent Communication Skills, verbal and non-verbal
  • Excellent Conflict Resolution skills

Desirable

  • Knowledge and understanding of NHS 5 year plan and the introduction and use of CDC's and the patient profile
  • Knowledge of SystmOne and Careflow and other NHS computer systems
  • Reception/Ward Clerk experience in Primary Care or Hospital based setting
Person Specification

Qualifications

Essential

  • GCSE grade 5/C or equivalent in English and Maths

Desirable

  • NVQ level 2 in administration/secretarial or equivalent
  • AMSPAR
  • Medical terminology

Knowledge & Experience

Essential

  • Understanding of GDPR and Confidentiality
  • Knowledge of Microsoft and other computer packages and computer literate
  • Excellent IT and Computer Literacy Skills
  • Able to work under Pressure and as part of a Team
  • Excellent Communication Skills, verbal and non-verbal
  • Excellent Conflict Resolution skills

Desirable

  • Knowledge and understanding of NHS 5 year plan and the introduction and use of CDC's and the patient profile
  • Knowledge of SystmOne and Careflow and other NHS computer systems
  • Reception/Ward Clerk experience in Primary Care or Hospital based setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Clacton Community Diagnostic Centre

Clacton

CO15 1LH


Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Clacton Community Diagnostic Centre

Clacton

CO15 1LH


Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

CDC Operational Manager

Steve Burnett

steve.burnett@esneft.nhs.uk

07967389928

Details

Date posted

25 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata, per annum

Contract

Permanent

Working pattern

Part-time

Reference number

432-HR869-23

Job locations

Clacton Community Diagnostic Centre

Clacton

CO15 1LH


Supporting documents

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