East Suffolk and North Essex NHS Foundation Trust

Role-Based Access Control Administrator

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Job summary

We are excited to offer the opportunity for two Role-Based Access Control (RBAC) Administrators to join the Trust.

As a RBAC Administrator, you will be instrumental in ensuring all staff members within the organisation have the correct accesses available to them at all times to enable them to continue to provide excellent patient care.

Day to day you will work closely with the organisation's IT Service Desk, IT Training Team and Clinical Systems Teams to provide access to end users as well as the maintenance of these access roles and ensuring any changes are made whilst adhering to any national policies and local change management processes. You will also play an important part in ESNEFT's successful implementation of a brand new EPR system by ensuring all RBAC's are accurate and up to date.

Great communication and customer service skills are essential, as well as a technical understanding of RBAC and associated risks within a healthcare setting.

You will be working from multiple sites within ESNEFT but will also have the opportunity to work from home occasionally following a period of on-site training.

There will also be a requirement to carry out Registration Authority duties on-site should the usual Registration Authority service be unavailable, this may include conducting face-to-face appointments for the registration, renewal or unlocking of NHS Smartcards. Full training will be provided on appointment.

Main duties of the job

As a Role-Based Access Control (RBAC) Administrator, you will:

Provide access to staff members based on their job role to multiple systems.
Understand RBAC including any associated risks.
Regularly audit and update access permissions based on new starters and leavers reports.
Log and manage support calls for access within the Trust's call logging package.
Work closely with multiple services and colleagues on a daily basis to achieve a successful and timely outcome for service users.
Understand and recommend changes to access permissions to the RBAC Manager.
Be able to work between multiple sites if required.
Be able to work with minimal supervision but seek advice when needed.
Carrying out occasional Registration Authority duties, including the identity verification of applicants to allow them to register for an NHS Care Identity (smartcard) using national identity check standards, renewal or unlocking of their smartcards and carry out the appointment on site when a RA Administrator is unavailable.
Work collaboratively with the IT Service Desk, Clinical Systems Team and the rest of IT services to provide end users with excellent customer service experience.
Using Microsoft Office applications including Word, Excel, Outlook & Teams proficiently.

About us

One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

If you are passionate and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us -https://www.youtube.com/watch?v=GkPu7HphU8A

Date posted

30 June 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

432-HR692-23

Job locations

Ipswich/Colchester

IP4 5PD

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

Proven experience in a support helpdesk or similar function.
Experience of IT change and configuration management processes.
Experience of using Microsoft Office package.
Clinical/Business Application Systems Management.
Experience of supporting a complex IT multi-vendor environment.
Experience or knowledge of applying/supporting IT access controls.

Desirable

NHS IT Experience.
Previous Registration Authority experience.
Role Based Access Control experience.
Project management experience, small - medium sized projects.
Technical Skills covering RA (smartcards).
Change Management skills and experience.
Supporting Clinical applications.

Qualifications

Essential

GCSE or equivalent in Maths & English at grade 4 - 9 (or grade C and above).

Desirable

Advanced ECDL or equivalent experience.
ITIL accreditation - minimum foundation level.
Project management qualification.

Knowledge

Essential

Working knowledge of The Data Protection Act 2018 & GDPR.
Use of IT systems (e.g. Word , Excel, Outlook, Teams) - standard keyboard skills.
Understanding of the NHS and current agenda.

Desirable

Health care related IT Applications.
Knowledge of RBAC and associated risks.
Good understanding of change management.

Skills

Essential

Good analytical and problem-solving skills - ability to analyse complex data/information and make judgements/draw conclusions.
Ability to work independently, using own initiative and as part of a team.
Strong communication skills both written and verbal - able to communicate complex and sensitive information and use persuasion, influencing and negotiation.
Ability to embrace and drive change.
Ability to organise and prioritise own workload and that of others and adjust plans as required both in the short and long term.
Able to work flexibly to meet the demands of the role.

Person Specification

Experience

Essential

Proven experience in a support helpdesk or similar function.
Experience of IT change and configuration management processes.
Experience of using Microsoft Office package.
Clinical/Business Application Systems Management.
Experience of supporting a complex IT multi-vendor environment.
Experience or knowledge of applying/supporting IT access controls.

Desirable

NHS IT Experience.
Previous Registration Authority experience.
Role Based Access Control experience.
Project management experience, small - medium sized projects.
Technical Skills covering RA (smartcards).
Change Management skills and experience.
Supporting Clinical applications.

Qualifications

Essential

GCSE or equivalent in Maths & English at grade 4 - 9 (or grade C and above).

Desirable

Advanced ECDL or equivalent experience.
ITIL accreditation - minimum foundation level.
Project management qualification.

Knowledge

Essential

Working knowledge of The Data Protection Act 2018 & GDPR.
Use of IT systems (e.g. Word , Excel, Outlook, Teams) - standard keyboard skills.
Understanding of the NHS and current agenda.

Desirable

Health care related IT Applications.
Knowledge of RBAC and associated risks.
Good understanding of change management.

Skills

Essential

Good analytical and problem-solving skills - ability to analyse complex data/information and make judgements/draw conclusions.
Ability to work independently, using own initiative and as part of a team.
Strong communication skills both written and verbal - able to communicate complex and sensitive information and use persuasion, influencing and negotiation.
Ability to embrace and drive change.
Ability to organise and prioritise own workload and that of others and adjust plans as required both in the short and long term.
Able to work flexibly to meet the demands of the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich/Colchester

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich/Colchester

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)