Job summary
Breast Imaging Patient Pathway Navigator
Department Breast Screening
Band 4 £28,392 - £31,157 Per annum, pro rata if part-time
Hours 37.5 hrs per week, all MKUH roles will be considered for flexible working
The department provides a breast screening and symptomatic service for the population of Milton Keynes
Milton Keynes Breast Service has a well-established multidisciplinary team with excellent radiology, surgical and histopathology servicesOur team participates in many local health promotion activities in and around Milton Keynes
The breast imaging pathway navigator will be involved from the beginning of each patient's pathway and up to the point of definitive diagnosis (whether cancer or not)
The role is varied and includes administrative work, clinic organisation, and close working and support for both the clinical teams and patients to actively manage all patients through their diagnostic pathway, tracking their progress and escalating any deviations as appropriate and agreedA flexible approach to the needs of the department is essential as there is a requirement for evening and possible weekend work
The successful candidate will work well in a team environment and possess excellent communication and organizational skills
For an informal visit please contact Michelle Stephenson or Laura Millard on 01908 996912 or email michelle.stephenson@mkuh.nhs.uk or laura.millard@mkuh.nhs.uk
We are unable to offer sponsorship for this role.
Interview 27th & 28th April 2026
Main duties of the job
'We care We communicate We collaborate We contribute'
Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working. ''NHS Survey, 2024''
The main aims of the role are:
o to be the central point of contact for patients referred to the imaging team with a suspected or confirmed cancer diagnosis,
o to facilitate a seamless coordinated personalised patient pathway and experience,
o to ensure that their individual needs are supported and met throughout,
o to monitor and track patients against the National Cancer Waiting Times targets, proactively highlighting any incidences at risk of missing targets to both the imaging and cancer services teams in a timely way.
The role is varied and includes administrative work, clinic organisation, and close working and support for both the clinical teams and patients to actively manage all patients through their diagnostic pathway, tracking their progress and escalating any deviations as appropriate and agreed.
The navigator will be based predominately in the imaging department of Milton Keynes University Hospital NHS Foundation trust but may be required to work in other areas as appropriate as directed by the line manager
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Communication and relationship building
The post holder will:
Require excellent interpersonal skills, to ensure accurate and effective verbal, written and electronic communication with a wide range of healthcare staff both inside and outside of the Trust as well as patients and their carers/families.
Establish and maintain imaging relationships with all team members working within the trusts divisions (i.e., acute services and unduly delayed imaging investigations, medicine including cancer services, surgery, and womens and childrens).
Responsibilities for analysis
The post holder will:
Use high levels of analytical and judgement skills in this role.
Collate data relating to service provision, activity and performance. This information will be complicated and made up of several components which require analysis and assessment which may contain conflicting information such as complex activity trends and projections.
Responsibilities for planning & organisation of activities
The post holder will:
Require excellent organisation and administrative skills.
Receive and monitor two week waits, urgent and routine patient referrals for imaging examinations.
Responsibility for patient / client care
The post holder will:
Be required to put the patient, as the first priority, at the centre of all activities
Communicate with patients in a sensitive professional manner adhering to the trust values at all times. Patient responsibilities will include arranging appointments, guiding and accompanying patients if required, and completing holistic needs assessments as appropriate
Development of policies and services
The post holder will:
Participate in policy and service development.
Adhere to all organisational/ departmental guidelines, policies, standard operating procedures and protocols.
Financial responsibility
The post holder will:
Ensure the efficient and effective use of all resources used within the course of ones own duties, maintaining an awareness of the financial impact of inappropriate use.
Managing people
The post holder will:
Be responsible for his/her actions and workload and be able to work unsupervised as well as part of a multidisciplinary team.
Maintain and update own training relevant to post. Taking an active part in the development review of own work suggesting areas for learning and development in the coming year.
Responsibility for information resources
The post holder will:
Use daily, IT programmes (i.e., CRIS, PACS, Cerner, NBSS, BS Select, SCR, RMS etc) relevant to the work area including medical records systems.
Be responsible for records management (creation, storage, archive, retrieval of records) in line with Trust policies and procedures.
Research and development
The post holder will:
Comply with Trusts requirements and undertake administrative processes for evidence-based research and development, and surveys as indicated by clinical director for imaging or imaging leadership and management team.
Freedom to Act
The post holder will:
Work within Trust policies and standard operating procedures.
Ensure patient cancellations are allocated new TCI dates within the specified time limits
Other Responsibilities
The post holder will:
Have a flexible approach to hybrid working including how contracted hours of work are scheduled and work location.
Carry out administration duties in any area of the breast imaging department if exceptional circumstances make this necessary (i.e., work in reception or administration cover if high levels of sickness arise).
Please refer to the Job Description for further details
Job description
Job responsibilities
Communication and relationship building
The post holder will:
Require excellent interpersonal skills, to ensure accurate and effective verbal, written and electronic communication with a wide range of healthcare staff both inside and outside of the Trust as well as patients and their carers/families.
Establish and maintain imaging relationships with all team members working within the trusts divisions (i.e., acute services and unduly delayed imaging investigations, medicine including cancer services, surgery, and womens and childrens).
Responsibilities for analysis
The post holder will:
Use high levels of analytical and judgement skills in this role.
Collate data relating to service provision, activity and performance. This information will be complicated and made up of several components which require analysis and assessment which may contain conflicting information such as complex activity trends and projections.
Responsibilities for planning & organisation of activities
The post holder will:
Require excellent organisation and administrative skills.
Receive and monitor two week waits, urgent and routine patient referrals for imaging examinations.
Responsibility for patient / client care
The post holder will:
Be required to put the patient, as the first priority, at the centre of all activities
Communicate with patients in a sensitive professional manner adhering to the trust values at all times. Patient responsibilities will include arranging appointments, guiding and accompanying patients if required, and completing holistic needs assessments as appropriate
Development of policies and services
The post holder will:
Participate in policy and service development.
Adhere to all organisational/ departmental guidelines, policies, standard operating procedures and protocols.
Financial responsibility
The post holder will:
Ensure the efficient and effective use of all resources used within the course of ones own duties, maintaining an awareness of the financial impact of inappropriate use.
Managing people
The post holder will:
Be responsible for his/her actions and workload and be able to work unsupervised as well as part of a multidisciplinary team.
Maintain and update own training relevant to post. Taking an active part in the development review of own work suggesting areas for learning and development in the coming year.
Responsibility for information resources
The post holder will:
Use daily, IT programmes (i.e., CRIS, PACS, Cerner, NBSS, BS Select, SCR, RMS etc) relevant to the work area including medical records systems.
Be responsible for records management (creation, storage, archive, retrieval of records) in line with Trust policies and procedures.
Research and development
The post holder will:
Comply with Trusts requirements and undertake administrative processes for evidence-based research and development, and surveys as indicated by clinical director for imaging or imaging leadership and management team.
Freedom to Act
The post holder will:
Work within Trust policies and standard operating procedures.
Ensure patient cancellations are allocated new TCI dates within the specified time limits
Other Responsibilities
The post holder will:
Have a flexible approach to hybrid working including how contracted hours of work are scheduled and work location.
Carry out administration duties in any area of the breast imaging department if exceptional circumstances make this necessary (i.e., work in reception or administration cover if high levels of sickness arise).
Please refer to the Job Description for further details
Person Specification
Qualifications and knowledge
Essential
- GCSE (9-4) Maths and English or equivalent
- Evidence of a sound level of computer literacy (MS Teams, word, outlook, power point and excel)
- NVQ3 Business Administration / AMSPAR or equivalent experience
- Sound awareness of data protection, freedom of information and confidentiality issues within NHS
- Knowledge of NHS constitution
- Knowledge of PTL waiting list system
- Knowledge of 18-week referral to test
Desirable
- Medical Secretary Certificate
- ECDL
- Good understanding of health and safety requirements in the workplace
- Knowledge of good practice and system of work within secretarial/ PA field
Experience
Essential
- Previous experience of managing a waiting list
Desirable
- Familiarity with hospital information systems (HIS-Cerner), radiology information systems (CRIS) and picture archiving communications systems (Insignia PACS)
- BSSELECT, NBSS, SCR and RMS
Skills
Essential
- Good organizational and time management skills
- High level of self-motivation and ability to learn and develop.
- Logical approach to decision making and problem solving.
- Ability to work to agreed protocols and standards of good/ best practice.
- Accountable for own professional actions.
- Ability to prioritize your own workload and work effectively under pressure.
- Flexible attitude to service provision and enthusiasm for change
- Ability to work effectively and efficiently as part of as team but also as a lone worker
- Ability to cope with the physical demands of the role which will include manual support/ lifting of equipment safely and efficiently.
- Ability to work using own initiative but also to know when to seek assistance and guidance from peers
- Proven ability to assess clinical situations & indications and act appropriately
Personal and people development
Essential
- Ability to demonstrate confidentiality and trustworthiness.
- Deal calmly and politely with members of hospital staff who are working in areas of extreme pressure.
- Interest and willingness in teaching / training less experienced staff & students.
- Maintain online mandatory training up to date
- Patient centered and customer focused.
Communication
Essential
- Good written, verbal, and non-verbal communication skills.
- Consistently demonstrates a friendly professional attitude and approach in the workplace
- Good empathic skills and the ability to manage issues in a caring, compassionate, and considerate manner.
- Ability to work across disciplines and with a wide range of professional groups.
- Keep all records up to date in a clear, accurate and concise manner on a day-to-day basis.
- Professional in appearance and conduct
Specific requirements
Essential
- To participate in the departmental shift system across 7 days of the week
- Ability to travel to all trust sites including community diagnostic centres
Person Specification
Qualifications and knowledge
Essential
- GCSE (9-4) Maths and English or equivalent
- Evidence of a sound level of computer literacy (MS Teams, word, outlook, power point and excel)
- NVQ3 Business Administration / AMSPAR or equivalent experience
- Sound awareness of data protection, freedom of information and confidentiality issues within NHS
- Knowledge of NHS constitution
- Knowledge of PTL waiting list system
- Knowledge of 18-week referral to test
Desirable
- Medical Secretary Certificate
- ECDL
- Good understanding of health and safety requirements in the workplace
- Knowledge of good practice and system of work within secretarial/ PA field
Experience
Essential
- Previous experience of managing a waiting list
Desirable
- Familiarity with hospital information systems (HIS-Cerner), radiology information systems (CRIS) and picture archiving communications systems (Insignia PACS)
- BSSELECT, NBSS, SCR and RMS
Skills
Essential
- Good organizational and time management skills
- High level of self-motivation and ability to learn and develop.
- Logical approach to decision making and problem solving.
- Ability to work to agreed protocols and standards of good/ best practice.
- Accountable for own professional actions.
- Ability to prioritize your own workload and work effectively under pressure.
- Flexible attitude to service provision and enthusiasm for change
- Ability to work effectively and efficiently as part of as team but also as a lone worker
- Ability to cope with the physical demands of the role which will include manual support/ lifting of equipment safely and efficiently.
- Ability to work using own initiative but also to know when to seek assistance and guidance from peers
- Proven ability to assess clinical situations & indications and act appropriately
Personal and people development
Essential
- Ability to demonstrate confidentiality and trustworthiness.
- Deal calmly and politely with members of hospital staff who are working in areas of extreme pressure.
- Interest and willingness in teaching / training less experienced staff & students.
- Maintain online mandatory training up to date
- Patient centered and customer focused.
Communication
Essential
- Good written, verbal, and non-verbal communication skills.
- Consistently demonstrates a friendly professional attitude and approach in the workplace
- Good empathic skills and the ability to manage issues in a caring, compassionate, and considerate manner.
- Ability to work across disciplines and with a wide range of professional groups.
- Keep all records up to date in a clear, accurate and concise manner on a day-to-day basis.
- Professional in appearance and conduct
Specific requirements
Essential
- To participate in the departmental shift system across 7 days of the week
- Ability to travel to all trust sites including community diagnostic centres
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
