Job summary
Medical Secretary
Imaging Department
Band 4 £27,485 - £30,162
Hours: 37.5 hours per week, all MKUH roles will be considered for flexible working
To provide high-quality support to the consultant radiologists, speciality doctors in radiology and advanced reporting practitioners to facilitate smooth running of imaging department.
To undertake a full range of secretarial duties including typing reports and correspondence, dealing with telephone/e-mail enquiries, arranging appointments and supporting on-going and new clinical imaging workloads.
To gain understanding of national and local imaging standards and targets and be proactive in ensuring that imaging and the trust can deliver a service that meets with the standards and targets that have been set.
To provide a considerate, patient focused service in all dealings with patients and with staff around the hospital and throughout the whole healthcare system.
Please note that we are not able to offer sponsorship for this role
Interview date 16 April 2026
Main duties of the job
They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%.' NHS Staff Survey 2024
We care We communicate We collaborate We contribute'
You will be responsible for providing an efficient and effective secretarial service to the Radiologists in the Imaging department.
You will be working as part of a secretarial team as well as providing general administrative support to the department. This is a challenging roll but if you are a bright, enthusiastic, highly motivated individual who likes to be kept busy, this could be the post for you.
The successful applicants will have excellent communication skills. Enjoy working as part of a team and ideally will have had previous experience of working with the public. A flexible approach to the needs of the department is essential
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Be required to adhere to the organisations standards of customer care. Welcomes visitors and deals with clients in a confidential and sensitive manner, this could be face to face, via e-mail or over the phone and may require tact, persuasion and negotiation skills to exchange information relating to appointments / admissions.
To courteously and efficiently receive enquiries, taking messages and ensuring that these are passed on to the appropriate person. To communicate effectively with staff and clients within partner agency organisations in a confidential and sensitive manner. This may include GPs, healthcare professionals, hospital departments and referral centres.
The post holder will:Use high levels of analytical and judgement skills in this role.Be able to make judgements on complex facts requiring interpretation and through comparison of available options. Exercising judgement when dealing with patient, staff or external contacts is an essential rolerequirement.
Coordinate and organise own workload to meet departmental deadlinesOrganise multiple scanning lists in order to ensure work is carried out following principles of urgency and priority in a rapidly changing workflow setting.
Be required to put the patient, as the first priority, at the centre of all activities
Have regular contact with patients/relative/ carers and referrers by phone, e-mail or face to face and will provide appropriate non-medical information and advice to these individuals (i.e. appointment/admission information).
Participate in policy and service development.Adhere to all organisational/ departmental guidelines, policies, standard operating procedures and protocols.
Undertake regular stationary stock take.
Maintain and order stationary on weekly basis
Be responsible for his/her actions and workload and be able to work unsupervised as well as part of a multidisciplinary team.Maintain and update own training relevant to post. Taking an active part in the development review of own work suggesting areas for learning and development in the coming year.
Ensure your own mandatory training is always up to date.
Transcribe minutes of meetings and medical notes/letters.
Regularly maintain databases for Consultant Radiologists interesting cases and audit projects
Contact patients to invite them to take part in Imaging Research Programs and send out relevant paperwork and liaise with Booking Team regarding appointments
Use initiative to deal with routine matters and complex queries, deciding when it is necessary to refer to the available line manager.
Manage imaging reporting workloads, ensuring that urgent requests for results are brought to the attention of the Consultant Radiologists and specialty doctors.
Have a flexible approach to hybrid working including how contracted hours of work are scheduled and work location.
Take part in regular performance appraisal.
Job description
Job responsibilities
Be required to adhere to the organisations standards of customer care. Welcomes visitors and deals with clients in a confidential and sensitive manner, this could be face to face, via e-mail or over the phone and may require tact, persuasion and negotiation skills to exchange information relating to appointments / admissions.
To courteously and efficiently receive enquiries, taking messages and ensuring that these are passed on to the appropriate person. To communicate effectively with staff and clients within partner agency organisations in a confidential and sensitive manner. This may include GPs, healthcare professionals, hospital departments and referral centres.
The post holder will:Use high levels of analytical and judgement skills in this role.Be able to make judgements on complex facts requiring interpretation and through comparison of available options. Exercising judgement when dealing with patient, staff or external contacts is an essential rolerequirement.
Coordinate and organise own workload to meet departmental deadlinesOrganise multiple scanning lists in order to ensure work is carried out following principles of urgency and priority in a rapidly changing workflow setting.
Be required to put the patient, as the first priority, at the centre of all activities
Have regular contact with patients/relative/ carers and referrers by phone, e-mail or face to face and will provide appropriate non-medical information and advice to these individuals (i.e. appointment/admission information).
Participate in policy and service development.Adhere to all organisational/ departmental guidelines, policies, standard operating procedures and protocols.
Undertake regular stationary stock take.
Maintain and order stationary on weekly basis
Be responsible for his/her actions and workload and be able to work unsupervised as well as part of a multidisciplinary team.Maintain and update own training relevant to post. Taking an active part in the development review of own work suggesting areas for learning and development in the coming year.
Ensure your own mandatory training is always up to date.
Transcribe minutes of meetings and medical notes/letters.
Regularly maintain databases for Consultant Radiologists interesting cases and audit projects
Contact patients to invite them to take part in Imaging Research Programs and send out relevant paperwork and liaise with Booking Team regarding appointments
Use initiative to deal with routine matters and complex queries, deciding when it is necessary to refer to the available line manager.
Manage imaging reporting workloads, ensuring that urgent requests for results are brought to the attention of the Consultant Radiologists and specialty doctors.
Have a flexible approach to hybrid working including how contracted hours of work are scheduled and work location.
Take part in regular performance appraisal.
Person Specification
Qualifications and knowledge
Essential
- Good general education minimum of 5 GCSEs at grades 9-4 including Maths and English or equivalent
- Typing qualification or equivalent experience (for example RSA Level 2/3 in typing)
- Strong IT skills and experience in use of MS packages (MS Teams, word, outlook, power point and excel) to NVQ level 3
- ECDL qualification or equivalent
- Good understanding of health and safety requirements in the workplace
- Sound awareness of data protection, freedom of information and confidentiality issues within NHS
- Knowledge of good practice and system of work within secretarial/ PA field
- Knowledge of NHS constitution
Desirable
- oLevel 3 Business Admin/ AMSPAR
- oGood comprehension of medical terminology
Experience
Essential
- Experience as a hospital administrator/secretary/PA
- Audio typewriting and touch-typing experience
- Has experience of preparing for meetings, setting agendas, and minute taking
Desirable
- Familiarity with hospital information systems (HIS-Cerner), radiology information systems (CRIS) and picture archiving communications systems (Insignia PACS)
Skills
Essential
- Good organizational and time management skills
- High level of self-motivation and ability to learn and develop
- Logical approach to decision making and problem solving
- Ability to work in a detail-oriented manner to agreed protocols and standards of good/ best practice
- Accountable for own professional actions.
- Ability to prioritize your own workload and work effectively under pressure
- Flexible attitude to service provision and enthusiasm for change
- Ability to work effectively and efficiently as part of as team but also as a lone worker
- Ability to work using own initiative but also to know when to seek assistance and guidance from peers
- Proven ability to assess clinical situations & indications and act appropriately
Personal and people development
Essential
- Ability to demonstrate confidentiality and trustworthiness
- Deal calmly and politely with members of hospital staff who are working in areas of extreme pressure
- Interest and willingness in teaching / training less experienced clinical and non-clinical staff
- Maintain online mandatory training up to date
- Patient centered and customer focused
Communication
Essential
- Good written, verbal, and non-verbal communication skills
- Consistently demonstrates a friendly professional attitude and approach in the workplace
- Good empathic skills and the ability to manage issues in a caring, compassionate, and considerate manner
- Ability to work across disciplines and with a wide range of professional groups
- Keep all records up to date in a clear, accurate and concise manner on a day-to-day basis
- Professional in appearance and conduct
- Ability to resolve conflicts or difficult situations
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
- To participate in the departmental shift system across 7 days of the week
- Ability to travel to all trust sites including community diagnostic centres
Person Specification
Qualifications and knowledge
Essential
- Good general education minimum of 5 GCSEs at grades 9-4 including Maths and English or equivalent
- Typing qualification or equivalent experience (for example RSA Level 2/3 in typing)
- Strong IT skills and experience in use of MS packages (MS Teams, word, outlook, power point and excel) to NVQ level 3
- ECDL qualification or equivalent
- Good understanding of health and safety requirements in the workplace
- Sound awareness of data protection, freedom of information and confidentiality issues within NHS
- Knowledge of good practice and system of work within secretarial/ PA field
- Knowledge of NHS constitution
Desirable
- oLevel 3 Business Admin/ AMSPAR
- oGood comprehension of medical terminology
Experience
Essential
- Experience as a hospital administrator/secretary/PA
- Audio typewriting and touch-typing experience
- Has experience of preparing for meetings, setting agendas, and minute taking
Desirable
- Familiarity with hospital information systems (HIS-Cerner), radiology information systems (CRIS) and picture archiving communications systems (Insignia PACS)
Skills
Essential
- Good organizational and time management skills
- High level of self-motivation and ability to learn and develop
- Logical approach to decision making and problem solving
- Ability to work in a detail-oriented manner to agreed protocols and standards of good/ best practice
- Accountable for own professional actions.
- Ability to prioritize your own workload and work effectively under pressure
- Flexible attitude to service provision and enthusiasm for change
- Ability to work effectively and efficiently as part of as team but also as a lone worker
- Ability to work using own initiative but also to know when to seek assistance and guidance from peers
- Proven ability to assess clinical situations & indications and act appropriately
Personal and people development
Essential
- Ability to demonstrate confidentiality and trustworthiness
- Deal calmly and politely with members of hospital staff who are working in areas of extreme pressure
- Interest and willingness in teaching / training less experienced clinical and non-clinical staff
- Maintain online mandatory training up to date
- Patient centered and customer focused
Communication
Essential
- Good written, verbal, and non-verbal communication skills
- Consistently demonstrates a friendly professional attitude and approach in the workplace
- Good empathic skills and the ability to manage issues in a caring, compassionate, and considerate manner
- Ability to work across disciplines and with a wide range of professional groups
- Keep all records up to date in a clear, accurate and concise manner on a day-to-day basis
- Professional in appearance and conduct
- Ability to resolve conflicts or difficult situations
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
- To participate in the departmental shift system across 7 days of the week
- Ability to travel to all trust sites including community diagnostic centres
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
