Job summary
Ward Clerk
Department: Neonatal Unit
Band 2 - £24,465 Per annum pro rata
Hours: 37.5 per week, all MKUH roles will be considered for flexible working. Part time hours to be considered
Are you passionate about providing exceptional administrative support to a team? Are you able to ensure confidentiality when handling sensitive information? If so, you might be the person we need to join our team!
We are looking for a competent and professional Ward Clerk for our Neonatal unit, which can hold up to 17 of the most vulnerable little patients. As a Ward Clerk you will act as the focal point for the Ward and the team, confidentiality and patient safety always being key.
You will provide a high standard of administration support to the Ward Manager, medical and nursing staff and the wider team; interacting with other departments, patients and their visitors. You will monitor and manage the Electronic Patient Records system on the ward, ensuring an up-to-date bed state. You will respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that information is accurate and meets governance standards.
If you feel you have these skills and qualities, and want to join our team, we look forward to hearing from you!
'We care We communicate We collaborate We contribute'
Please note: We are unable to offer sponsorship for this role.
Interview date: W/C 13 April 2026
Main duties of the job
Greet all visitors to the unit in a friendly, helpful and courteous manner, maintaining ward safety as per operational policy. This will include talking to families and visitors via intercom
Be involved in the training of new staff (with the support of the IT department) in use of the Trusts computer systems.
Update Badger net daily, which is our main maternity and neonatal patient record system
Order and maintain adequate supplies of equipment, printing and stationery.
Complete request for repairs, maintenance etc, as requested. Ensuring a good audit trail and follow up as required until completed.
Undertake general clerical duties in the clinical area including completing records, filing, photocopying, handling mail and filing in case notes.
Provide an accurate account of bed management via electronic systems e.g. admissions, transfers and discharges.
Answer the telephone, relaying any relevant messages when required.
Liaise with the MDT regarding booking of any appointments e.g. ophthalmology
Please refer to attached Job description for further information.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
NHS Staff Survey: Were proud to be a leader in Flexible Working and Work-Life Balance, with scores of 6.40 and 6.49 respectivelyboth significantly above average.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouragingdiversity,and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date onceenoughapplications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This isin accordance withthe streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Uponcommencingemploymentwith theTrust,allemployees (except Medical & Dental Staff on national terms and conditions)aresubjectto aprobationary periodlastingaperiod of sixmonthswithanoptiontoextendfor afurther sixmonths toatotalof 12months.
Job description
Job responsibilities
NHS Staff Survey: Were proud to be a leader in Flexible Working and Work-Life Balance, with scores of 6.40 and 6.49 respectivelyboth significantly above average.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouragingdiversity,and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date onceenoughapplications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This isin accordance withthe streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Uponcommencingemploymentwith theTrust,allemployees (except Medical & Dental Staff on national terms and conditions)aresubjectto aprobationary periodlastingaperiod of sixmonthswithanoptiontoextendfor afurther sixmonths toatotalof 12months.
Person Specification
Qualifications and knowledge
Essential
- GCSEs in Maths and English or equivalent
- Computer literate
- Willingness to train on the job
Desirable
- Knowledge of role
- Awareness of how ward / department is organized
- eCare experience
- Knowledge or experience with Badgernet
Experience
Essential
- Experience of using IT packages
- Experience in dealing with the public / customer care
Desirable
- Previous ward clerk experience
- Experience of working in the NHS
- Working in a busy environment
Skills
Essential
- Keyboard skills
- Able to work under pressure
- Able to multi-task
- Proficient in Word/Excel/Outlook etc
- Organisational - able to initiate own tasks
- Effective written and verbal skills
- Ability to use own initiative
Personal and people development
Essential
- Good time management
- Able to form good inter-personal relationships with all members of the multi-disciplinary team
- Able to share knowledge
- Professional attitude
Communication
Essential
- Excellent communication skills interpersonal skills including empathy and diplomacy
- Self-aware
- Calm and reasonable
- Approachable
Person Specification
Qualifications and knowledge
Essential
- GCSEs in Maths and English or equivalent
- Computer literate
- Willingness to train on the job
Desirable
- Knowledge of role
- Awareness of how ward / department is organized
- eCare experience
- Knowledge or experience with Badgernet
Experience
Essential
- Experience of using IT packages
- Experience in dealing with the public / customer care
Desirable
- Previous ward clerk experience
- Experience of working in the NHS
- Working in a busy environment
Skills
Essential
- Keyboard skills
- Able to work under pressure
- Able to multi-task
- Proficient in Word/Excel/Outlook etc
- Organisational - able to initiate own tasks
- Effective written and verbal skills
- Ability to use own initiative
Personal and people development
Essential
- Good time management
- Able to form good inter-personal relationships with all members of the multi-disciplinary team
- Able to share knowledge
- Professional attitude
Communication
Essential
- Excellent communication skills interpersonal skills including empathy and diplomacy
- Self-aware
- Calm and reasonable
- Approachable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
