Job summary
Patient Pathway Co-ordinator Fixed Term until 24 December 2026
Department Respiratory
Band 4 £27,485 - £30,162 per annum (pro rata if Part-time)
Hours 37.5 per week, all MKUH roles will be considered for flexible working
An exciting opportunities have arisen within Patient Access. There is a need for a skilled Patient Pathway Co-ordinator to work within an established team to provide administration support to consultants and Allied Health Professionals, providing an interface for clinical staff and other admin services.
The ideal candidates would have previous medical secretary, clinical administrative experience. A working knowledge of E-care, E-referral and Patient Tracking Lists would be an advantage.
The successful post holder will have an essential role in providing safe patient care and ensuring that patients do not breach the 18 weeks target.
So if you like challenges, are a quick learner, work well in a team and have transferrable skills that can be adapted, this could be the right job for you!
Please note that we are not able to offer sponsorship for this role.
Interview w/c 6 April 2026
Main duties of the job
'We care We communicate We collaborate We contribute'
'They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%.' " NHS Survey, 2024''
To ensure a safe and smooth pathway for all patients, from the point of referral to discharge.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Proactive coordination of patient pathways in accordance with national and locally defined policies and standards, inclusive of ensuring relevant appointments, diagnostic tests etc are arranged, results are reviewed, escalations to the relevant clinician or team are made, relevant departments are liaised with and MKUH systems are accurately updated.
Provision of a comprehensive senior administration service to clinicians and teams within a designated specialty.
General
Supporting clinical and operational teams to deliver an efficient and effective outpatient service.
Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements.
Please refer to the Job Description for further details
Job description
Job responsibilities
Proactive coordination of patient pathways in accordance with national and locally defined policies and standards, inclusive of ensuring relevant appointments, diagnostic tests etc are arranged, results are reviewed, escalations to the relevant clinician or team are made, relevant departments are liaised with and MKUH systems are accurately updated.
Provision of a comprehensive senior administration service to clinicians and teams within a designated specialty.
General
Supporting clinical and operational teams to deliver an efficient and effective outpatient service.
Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements.
Please refer to the Job Description for further details
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent.
- NVQ Level 3 or relevant equivalent experience
- ECDL qualification or equivalent.
Desirable
- Strong IT skills in relation to Microsoft packages.
Experience
Essential
- Customer care work experience or previous clerical experience.
- Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently.
Desirable
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
- Experience of transcribing dictation or copy typing.
Skills
Essential
- Excellent word processing skills / computer skills.
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors.
- Good administrative skills.
- Strong organisational skills with ability to prioritise.
- Good attention to detail
- Ability to make decisions using own initiative.
Personal and people development
Essential
- Willingness to attend training sessions to develop self and improve service provided to patients.
Communication
Essential
- Effective verbal and written communication skills.
- Good telephone manner.
- Good all round communication skills.
- Good customer service skills
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent.
- NVQ Level 3 or relevant equivalent experience
- ECDL qualification or equivalent.
Desirable
- Strong IT skills in relation to Microsoft packages.
Experience
Essential
- Customer care work experience or previous clerical experience.
- Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently.
Desirable
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
- Experience of transcribing dictation or copy typing.
Skills
Essential
- Excellent word processing skills / computer skills.
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors.
- Good administrative skills.
- Strong organisational skills with ability to prioritise.
- Good attention to detail
- Ability to make decisions using own initiative.
Personal and people development
Essential
- Willingness to attend training sessions to develop self and improve service provided to patients.
Communication
Essential
- Effective verbal and written communication skills.
- Good telephone manner.
- Good all round communication skills.
- Good customer service skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
