Job summary
Patient Pathway Co-ordinator
Department: Cancer and Haematology CSU
Band 4, £27,485 - £30,162 Per annum pro rata
Hours: Two posts:One full time post -37.5 hours per week-fixed term contract for one year.One substantive part-time post - 22.5 hours per week.Part time hours may be considered, all MKUH roles will be considered for flexible working
We are seeking to appoint two enthusiastic patient pathway co-ordinators to join the Cancer Services administrative team. These are busy roles and the successful applicants will be team players with excellent organisational and communication skills. You will need to be flexible and adaptable to deliver a high quality, efficient administrative service.
'We care We communicate We collaborate We contribute'
Pleasenote:We are unable to offer sponsorship for this role.
Interview date: 30 March 2026
Main duties of the job
To be the point of contact for all patients issues relating to their pathway of care, both for inpatients and outpatients.To work as part of a multidisciplinary team for the Cancer and Haematology (CSU), supporting the business and operational management of the CSU.To provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.Provide comprehensive secretarial/PA support to consultants and clinical teams within the CSU
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
NHS Staff Survey:OurCompassionate CultureandLeadershipscores reflect a workplace where kindness, respect, and empathy are the normnot the exception.
Use Trust IT systems and CSU databases to ensure relevant and appropriate patient information is entered and captured.
Undertake general typing duties for clinic letters, specialist and/or confidential reports e.g. DVLA, Registration of blind patients, inquests, police reports.
Investigate any patient DNAs and deferrals, communicating the results to the Consultants and business unit team as appropriate, updating CRS and waitlists accordingly.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouragingdiversity,and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date onceenoughapplications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This isin accordance withthe streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Uponcommencingemploymentwith theTrust,allemployees (except Medical & Dental Staff on national terms and conditions)aresubjectto aprobationary periodlastingaperiod of sixmonthswithanoptiontoextendfor afurther sixmonths toatotalof 12months.
Job description
Job responsibilities
NHS Staff Survey:OurCompassionate CultureandLeadershipscores reflect a workplace where kindness, respect, and empathy are the normnot the exception.
Use Trust IT systems and CSU databases to ensure relevant and appropriate patient information is entered and captured.
Undertake general typing duties for clinic letters, specialist and/or confidential reports e.g. DVLA, Registration of blind patients, inquests, police reports.
Investigate any patient DNAs and deferrals, communicating the results to the Consultants and business unit team as appropriate, updating CRS and waitlists accordingly.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouragingdiversity,and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date onceenoughapplications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This isin accordance withthe streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Uponcommencingemploymentwith theTrust,allemployees (except Medical & Dental Staff on national terms and conditions)aresubjectto aprobationary periodlastingaperiod of sixmonthswithanoptiontoextendfor afurther sixmonths toatotalof 12months.
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent
- Good standard of spoken English
- Strong IT skills Word/Excel to NVQ level 3 or equivalent
Desirable
- Typing qualification or equivalent experience
- ECDL qualification or equivalent
- First line management qualification or relevant supervisory experience.
Experience
Essential
- Relevant secretarial / administration experience working within a clinical environment
- Experience of using IT / patient data systems
- Ability to accurately input and retrieve information on a computerized system, whilst adhering to complex local and national policies and guidelines.
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature
Desirable
- Demonstrate the ability to delegate tasks and supervise outputs.
- Worked within a hospital environment
Skills
Essential
- Effective verbal and written communication skills / good telephone manner
- Experience of working in a team and developing effective working relationships with staff at all levels
- Evidence of working under pressure to deadlines and dealing with difficult situations eg, patients and public.
- Organisational skills and ability to prioritise workload
- Good attention to detail
- Take responsibility for own actions, behaviours and achievements of work objectives and goals
- Manage and interpret data correctly to inform decision making.
- Knowledge of medical terminology
Personal and people development
Essential
- Must be able to work as a team member
- Flexible and positive approach to working.
- Professional attitude and appearance and demonstrate courtesy at all times
- Stay composed with conflicting priorities
Communication
Essential
- Good communication skills in all circumstances
- Ability to communicate sensitively
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent
- Good standard of spoken English
- Strong IT skills Word/Excel to NVQ level 3 or equivalent
Desirable
- Typing qualification or equivalent experience
- ECDL qualification or equivalent
- First line management qualification or relevant supervisory experience.
Experience
Essential
- Relevant secretarial / administration experience working within a clinical environment
- Experience of using IT / patient data systems
- Ability to accurately input and retrieve information on a computerized system, whilst adhering to complex local and national policies and guidelines.
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature
Desirable
- Demonstrate the ability to delegate tasks and supervise outputs.
- Worked within a hospital environment
Skills
Essential
- Effective verbal and written communication skills / good telephone manner
- Experience of working in a team and developing effective working relationships with staff at all levels
- Evidence of working under pressure to deadlines and dealing with difficult situations eg, patients and public.
- Organisational skills and ability to prioritise workload
- Good attention to detail
- Take responsibility for own actions, behaviours and achievements of work objectives and goals
- Manage and interpret data correctly to inform decision making.
- Knowledge of medical terminology
Personal and people development
Essential
- Must be able to work as a team member
- Flexible and positive approach to working.
- Professional attitude and appearance and demonstrate courtesy at all times
- Stay composed with conflicting priorities
Communication
Essential
- Good communication skills in all circumstances
- Ability to communicate sensitively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
