Job summary
Personal Assistant to ADO (Medicine)
Department: Medicine
Band: 4
Hours: 22.5 per week, all MKUH roles will be considered for flexible working
Milton Keynes University Hospital are excited to announce that we are recruiting a Personal Assistant (PA) for the Associate Director of Operations (ADO) of Medicine. You will be working closely with three other PAs from our other hospital divisions, the Deputy ADO and will be directly line managed by the ADO.
Your main role will be providing administrative support in accordance with agreed standing operating procedures that enables a high quality, effective customer focussed service to be delivered and ensuring that anyone contacting the ADO has an experience that is in line with the Trust's values.
It is essential that you are confident in Microsoft Office, able to work in an inclusive and diverse environment, able to handle confidential and urgent information. Ideally, you would have had previous experience within a similar role or strong administrative experience.
Lastly, your role is based on Milton Keynes University Hospital site at Oak House where you will have access to our Eaglestone Restaurant and free car parking (including electrical charging).
Interview date: 26.02.2026
We are unable to offer sponsorship for this role
Main duties of the job
"Four out of five Administrative and Clerical colleagues feel they can make suggestions to improve the work of their team or department." - NHS Staff Survey (2024)
We care We communicate We collaborate We contribute
- Cover for other ADO's PAs during period of annual leave/sickness.
- Develop and maintain effective working relationships with other team members.
- Ensure all communications (internal and external) contribute to a positive image of Milton Keynes University Hospital and are of the highest possible standard.
- Undertake any further relevant duties related to the work of the ADO.
- Ensure own skills are updated with changes in hospital procedures and new technology.
- Undertake training as appropriate in line with the role and its associated developments.
- Liaise with other relevant staff i.e. other departments, staff, HR office, finance, medical secretaries and medical records.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
- To manage the diary arrangements and prepare relevant papers for meetings, maintain an efficient bring forward system and to maintain confidentiality at all times.
- Draft and type letters, reports, spreadsheets, presentations and any other documents as requested by the ADO, Divisional Director and Operational Managers.
- Ensure that the records of business of the organisation, and its staff, are retained and organised in a manner that enables timely access, ensures legal requirements are fulfilled and optimises the efficiency of the organisation.
- To provide and receive complex, and sometimes sensitive, information.
- Liaise with other NHS organisations and other organisations as directed, and on own initiative.
- To work independently on all administrative duties, to make independent decisions on the actions required from outside agencies such as the CCG.
- Manage all incoming and outgoing communications from the ADO and Divisional Director.
- Take written, verbal and telephone messages for the ADO and Divisional Director and take action as and when required without further direction.
- To greet visitors on behalf of the ADO.
- Service meetings by preparing agendas, co-ordinating and publishing papers, attending and minuting the meetings.
- Act on actions arising from the said meetings within the sphere of your responsibility.
- Co-ordinate meeting room bookings and oversee catering arrangements for meetings as requested.
Please refer to the job description for further details.
Job description
Job responsibilities
- To manage the diary arrangements and prepare relevant papers for meetings, maintain an efficient bring forward system and to maintain confidentiality at all times.
- Draft and type letters, reports, spreadsheets, presentations and any other documents as requested by the ADO, Divisional Director and Operational Managers.
- Ensure that the records of business of the organisation, and its staff, are retained and organised in a manner that enables timely access, ensures legal requirements are fulfilled and optimises the efficiency of the organisation.
- To provide and receive complex, and sometimes sensitive, information.
- Liaise with other NHS organisations and other organisations as directed, and on own initiative.
- To work independently on all administrative duties, to make independent decisions on the actions required from outside agencies such as the CCG.
- Manage all incoming and outgoing communications from the ADO and Divisional Director.
- Take written, verbal and telephone messages for the ADO and Divisional Director and take action as and when required without further direction.
- To greet visitors on behalf of the ADO.
- Service meetings by preparing agendas, co-ordinating and publishing papers, attending and minuting the meetings.
- Act on actions arising from the said meetings within the sphere of your responsibility.
- Co-ordinate meeting room bookings and oversee catering arrangements for meetings as requested.
Please refer to the job description for further details.
Person Specification
Qualifications and knowledge
Essential
- GCSE at Grade C or equivalent in Maths and English
- Expert in Microsoft Office products - Word, Excel, Powerpoint and Outlook
- RSA Level 3 or equivalent
Experience
Essential
- Demonstrating experience of dealing with matters of a highly sensitive nature
- Good understanding of applied Governance issues
- Extensive experience of being a Personal Assistant to a Senior Manager
Desirable
- Proven experience of working independently on non-routine complex matters
Skills
Essential
- High level communication skills with the ability to use a variety of mediums, communicating complex and sensitive information in a variety of situations including external organisations, stakeholders and members of the public
- Excellent telephone manner
Personal and people development
Essential
- Demonstrates a fair and consistent approach to work and relationships
- Flexible and proactive approach to work
- Confident and assertive but approachable
Desirable
- Ability to think methodically
Communication
Essential
- Good communication skills
- Ability to work on own initiative
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- GCSE at Grade C or equivalent in Maths and English
- Expert in Microsoft Office products - Word, Excel, Powerpoint and Outlook
- RSA Level 3 or equivalent
Experience
Essential
- Demonstrating experience of dealing with matters of a highly sensitive nature
- Good understanding of applied Governance issues
- Extensive experience of being a Personal Assistant to a Senior Manager
Desirable
- Proven experience of working independently on non-routine complex matters
Skills
Essential
- High level communication skills with the ability to use a variety of mediums, communicating complex and sensitive information in a variety of situations including external organisations, stakeholders and members of the public
- Excellent telephone manner
Personal and people development
Essential
- Demonstrates a fair and consistent approach to work and relationships
- Flexible and proactive approach to work
- Confident and assertive but approachable
Desirable
- Ability to think methodically
Communication
Essential
- Good communication skills
- Ability to work on own initiative
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
