Job summary
Lung Cancer Screening Patient Coordinator
Department: Cancer services
Band 4
Hours: 22.5 hrs
We are looking for a highly motivated and organised individual to play a key role in supporting our Lung Cancer Screening programme. This is a fantastic chance to make a real difference in early cancer detection and patient outcomes.
As a Patient Coordinator, you will be the first point of contact for patients and a vital link in ensuring the smooth running of the screening pathway. You will manage large volumes of data with precision, coordinate appointments, and provide exceptional customer service to patients and colleagues.
What we're looking for:
- Excellent communication skills - both verbal and written
- Strong organisational ability and attention to detail
- Ability to multitask and work under pressure to meet deadlines
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- Proficiency in IT systems and data management
- A team player with a positive, approachable attitude
- Commitment to delivering outstanding patient experience
Why join us?
- Be part of a forward-thinking team improving early cancer detection
- Work in a supportive environment that values innovation and collaboration
- Opportunities for personal development and career progression
If you are passionate about patient care, thrive in a fast-paced environment, and want to contribute to a life-saving programme, we would love to hear from you.
Apply today and help us make a difference
- This role cannot be sponsored.
- Interview date: Week commencing 26.01.2026
Main duties of the job
We care We communicate We collaborate We contribute
"NHS Survey, 2024'' They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%
The post holder will support the Trust with improvements in data capture within the Lung Cancer Screening (LCS) programme and will need to organise and manage their workload on a day-to-day basis to meet competing demands and deadlines, including an ability to respond to urgent requests, whilst supporting the Lung Cancer Screening team in other administrative duties, as agreed with the Lung Cancer Screening Responsible Assessor.
The post holder will communicate with patients, colleagues, and external providers through a variety of different mediums to provide exceptional customer service to service users and colleagues
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Communication and relationship skills
Deal with sensitive situations, including considering how the impact of any changes being made through improvement projects may affect the current working arrangements and practices of staff and manage communication methods accordingly. Answer telephone and email queries from patients, colleagues, and external providers. Provide expertise and project co-ordination in relation to improving the efficiency and effectiveness of LCS data capture and quality.
Analytical skills
Provide expertise and project co-ordination in relation to improving the efficiency and effectiveness of LCS data capture and quality. Take responsibility for leading on specified work streams that support the improvement of LCS data. Evaluate the working systems and existing processes within the LCS programme and redesign processes requiring improvement whilst also addressing any training and development requirements. Carry out daily and weekly quality checks, using the Trusts incident recording systems to report discrepancies found.
Planning and organisation skills
Provide high-quality day-to-day administrative support to the LCS team, managing own workload and using judgement and experience to help prioritise work. Attend MDT meetings as required and take relevant meeting notes. Work without direct supervision and on own initiative, managing day-to-day office functions and liaising with departments both internal and external to the LCS services as required.
Responsibility patient/client care
To answer telephone and email queries from patients, colleagues, and external providers To assist in electronic filing of patient reports and results.
Duties in relation to information resources
Operate SystemOne in order to verify registration and clinical details and update as appropriate. Update all episodes with screening results in accordance with local and programme guidelines and change and make appointments in response to telephone enquiries. Receive, collate, and compute requests for CT scans, and liaise with appropriate members of staff regarding appointments.
Freedom to Act
Adhere to Health and Safety Trust legislation and infection control policies. To comply at all times with any regulations issued by the Trust, especially those governing Health and Safety at Work and Infection Prevention and Control to ensure that any defects which may affect safety at work are brought to the attention of the appropriate manager.
Please refer to the job description for further details.
Job description
Job responsibilities
Communication and relationship skills
Deal with sensitive situations, including considering how the impact of any changes being made through improvement projects may affect the current working arrangements and practices of staff and manage communication methods accordingly. Answer telephone and email queries from patients, colleagues, and external providers. Provide expertise and project co-ordination in relation to improving the efficiency and effectiveness of LCS data capture and quality.
Analytical skills
Provide expertise and project co-ordination in relation to improving the efficiency and effectiveness of LCS data capture and quality. Take responsibility for leading on specified work streams that support the improvement of LCS data. Evaluate the working systems and existing processes within the LCS programme and redesign processes requiring improvement whilst also addressing any training and development requirements. Carry out daily and weekly quality checks, using the Trusts incident recording systems to report discrepancies found.
Planning and organisation skills
Provide high-quality day-to-day administrative support to the LCS team, managing own workload and using judgement and experience to help prioritise work. Attend MDT meetings as required and take relevant meeting notes. Work without direct supervision and on own initiative, managing day-to-day office functions and liaising with departments both internal and external to the LCS services as required.
Responsibility patient/client care
To answer telephone and email queries from patients, colleagues, and external providers To assist in electronic filing of patient reports and results.
Duties in relation to information resources
Operate SystemOne in order to verify registration and clinical details and update as appropriate. Update all episodes with screening results in accordance with local and programme guidelines and change and make appointments in response to telephone enquiries. Receive, collate, and compute requests for CT scans, and liaise with appropriate members of staff regarding appointments.
Freedom to Act
Adhere to Health and Safety Trust legislation and infection control policies. To comply at all times with any regulations issued by the Trust, especially those governing Health and Safety at Work and Infection Prevention and Control to ensure that any defects which may affect safety at work are brought to the attention of the appropriate manager.
Please refer to the job description for further details.
Person Specification
Qualifications and knowledge
Essential
- Good standard of education
- Good level of computer skills/knowledge of ecare
- Knowledge of importance of confidentiality
- Knowledge of medical and clinical terms and issues
Experience
Essential
- Experience of using a range of IT packages including ecare
- Experience of working within a customer services environment
- NHS experience
- Experience of working in a healthcare environment
Skills
Essential
- Good IT skills in relation to current databases used within NHS
- Good use of initiative
- Well developed organizational skills
- Good people skills
- To be sensitive and understanding of individual circumstances
- Able to work under pressure and multi task
- Excellent communication skills
Desirable
- Excellent prioritizing skills
Personal and people development
Essential
- Polite and Courteous
- Professional attitude
- Initiative and common sense
- Self motivated and team player
- Commitment to personal development
Communication
Essential
- Good communication skills in relation to telephone techniques
- Polite and Courteous to all visitors to the units
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- Good standard of education
- Good level of computer skills/knowledge of ecare
- Knowledge of importance of confidentiality
- Knowledge of medical and clinical terms and issues
Experience
Essential
- Experience of using a range of IT packages including ecare
- Experience of working within a customer services environment
- NHS experience
- Experience of working in a healthcare environment
Skills
Essential
- Good IT skills in relation to current databases used within NHS
- Good use of initiative
- Well developed organizational skills
- Good people skills
- To be sensitive and understanding of individual circumstances
- Able to work under pressure and multi task
- Excellent communication skills
Desirable
- Excellent prioritizing skills
Personal and people development
Essential
- Polite and Courteous
- Professional attitude
- Initiative and common sense
- Self motivated and team player
- Commitment to personal development
Communication
Essential
- Good communication skills in relation to telephone techniques
- Polite and Courteous to all visitors to the units
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
