Job summary
Operations Manager
Department: Medicine
Band: 8a, £55,690 - £62,682 Per annum pro rata
Hours: Part Time, 30 hours per week, all MKUH roles will be considered for flexible working
Are you passionate about improving patient care and experience for some of the most vulnerable individuals in our community? We are seeking a Frailty Operations Manager to join our dynamic Operational Team within the Medicine Division, focusing on the development and delivery of Frailty Services.
About the Role This is an exciting opportunity to work in a fast-paced, friendly, and supportive environment, perfect for those seeking a fresh challenge. The Frailty Operations Manager will play a pivotal role in supporting and improving frailty services across the Division, ensuring high-quality care for patients who are classified as being frail. Frailty services are a critical part of our future strategy, given the growing aging population and increasing complexity of care. This role will oversee and contribute to the development of key services, including (but not limited to):
- Frailty Same Day Emergency Care (SDEC)
- Two soon to be established Frailty Wards
- Stroke Service
'We care We communicate We collaborate We contribute'
We are unable to offer sponsorship for this role.
Interview date: 29 January 2025
Main duties of the job
Key Responsibilities
- Drive operational excellence across frailty pathways.
- Identify service inefficiencies and lead improvement projects.
- Collaborate with multidisciplinary teams and stakeholders to enhance patient flow and experience.
- Ensure compliance with National Targets, manage Capacity and Demand, and align with the wider NHS strategic context.
- Support the delivery of high-quality, patient-centred care.
About YouWe are looking for someone who:
- Has excellent organisational and communication skills.
- Can build strong relationships and influence stakeholders effectively.
- Demonstrates initiative, critical thinking, and problem-solving abilities.
- Understands operational priorities within the NHS, including performance targets and service delivery challenges.
- Has experience in managing projects and driving service improvements.
Why Join MKUH?Professional Development:All new managers participate in the MK Managers Way training programme, with further development opportunities actively encouraged and supported.Inclusive Culture: We value diversity and foster an environment where everyone can thrive.Impactful Work: Your role will directly contribute to improving patient outcomes and shaping the future of frailty care.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
NHS Staff Survey: 73.4%of our staff feel they receive therespect they deserve from colleaguesa meaningful improvement from last year. At MKUH, mutual respect isnt just a valueits a daily reality.
Highly visible individual; key in ensuring the safe, effective and efficientutilisation of resources within the division.
Build strong and abiding working relationships with the CSU team, across the multidisciplinary team. This would also include established, mature outward facing relations across the organisation and with key external agencies/ organisations outside of MKUH
Line management responsibility for the service manager and graduatemanagement trainee.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouragingdiversity,and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date onceenoughapplications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This isin accordance withthe streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Uponcommencingemploymentwith theTrust,allemployees (except Medical & Dental Staff on national terms and conditions)aresubjectto aprobationary periodlastingaperiod of sixmonthswithanoptiontoextendfor afurther sixmonths toatotalof 12months.
Job description
Job responsibilities
NHS Staff Survey: 73.4%of our staff feel they receive therespect they deserve from colleaguesa meaningful improvement from last year. At MKUH, mutual respect isnt just a valueits a daily reality.
Highly visible individual; key in ensuring the safe, effective and efficientutilisation of resources within the division.
Build strong and abiding working relationships with the CSU team, across the multidisciplinary team. This would also include established, mature outward facing relations across the organisation and with key external agencies/ organisations outside of MKUH
Line management responsibility for the service manager and graduatemanagement trainee.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouragingdiversity,and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date onceenoughapplications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This isin accordance withthe streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Uponcommencingemploymentwith theTrust,allemployees (except Medical & Dental Staff on national terms and conditions)aresubjectto aprobationary periodlastingaperiod of sixmonthswithanoptiontoextendfor afurther sixmonths toatotalof 12months.
Person Specification
Qualifications and knowledge
Essential
- Masters or equivalent level qualification in management and /or demonstrable training and experience in health service
- Practical and theoretical knowledge of - Financial management, HR Management, performance management including urgent and emergency care national standards, Business and contingency planning, project management including largescale change-management
- Knowledge of the key drivers and political environment which the NHS operates and is conversant with the relevant national policies
- Understand the changing NHS environment and the impact this has on the delivery of services
- Experience of delivering strategic and business planning projects/ services
Experience
Essential
- Significant and substantial senior management experience with a proportion of this gained in an emergency care environment.
- Experience of managing processes that facilitate acquisition of access targets
- Experience of managing a range of services within an acute healthcare setting
- Proven track record of achieving the following: 1. Health care targets 2. Partnership working - internal to organisation and externally including management of challenging stakeholder relationships 3. Proactive performance management, with sustainable, successful outcomes 4. Delivering challenging objectives within deadlines ? Experience of working with multidisciplinary teams ? Experience of successful business and contingency planning in conjunction with continual service development ? Managing a budget
Skills
Essential
- Credible manager who is able to build excellent relationships with senior clinical and managerial teams, to deliver the key service indicators and change programmes
- Able to work constructively and collaboratively with both internal and external partners to deliver successful outcomes
- Ability to inspire and motivate self and other staff
- Negotiation skills - with all levels of the organisation and with external partners
- Ability to handle sensitive situations in a professional manner
- Ability to challenge stakeholders in a professional and amenable manner
- Problem solving in highly complex and often stressful environments
- Ability to use conflict and difficult situations to the advantage of the Internal Medicine
- Personal resilience and confidence
- Excellent verbal and written communication skills with a wide range of audiences
- Chairing meetings and leading projects
- Able to clarify key points from a diverse and complex set of information
- Able to move easily between operational, tactical and strategic issues in understanding the key issues quickly and able to resolve these issues in a timely way
- Possess intermediate to expert IT skills including Word, Excel, Powerpoint etc
Personal and people development
Essential
- Professional and polite manner.
- Caring, empathetic nature.
- Professional appearance.
- Willingness to develop oneself.
- Skills in teaching/training
- Leadership skills and ability to work as a part of a team
- Experience in driving through development/educational programmes to improve the services
Communication
Essential
- Communicate in a concise manner that enables the recipient to understand requests and expectations
- Good organisational skills
- Ability to learn and develop new skills.
- Team player
Person Specification
Qualifications and knowledge
Essential
- Masters or equivalent level qualification in management and /or demonstrable training and experience in health service
- Practical and theoretical knowledge of - Financial management, HR Management, performance management including urgent and emergency care national standards, Business and contingency planning, project management including largescale change-management
- Knowledge of the key drivers and political environment which the NHS operates and is conversant with the relevant national policies
- Understand the changing NHS environment and the impact this has on the delivery of services
- Experience of delivering strategic and business planning projects/ services
Experience
Essential
- Significant and substantial senior management experience with a proportion of this gained in an emergency care environment.
- Experience of managing processes that facilitate acquisition of access targets
- Experience of managing a range of services within an acute healthcare setting
- Proven track record of achieving the following: 1. Health care targets 2. Partnership working - internal to organisation and externally including management of challenging stakeholder relationships 3. Proactive performance management, with sustainable, successful outcomes 4. Delivering challenging objectives within deadlines ? Experience of working with multidisciplinary teams ? Experience of successful business and contingency planning in conjunction with continual service development ? Managing a budget
Skills
Essential
- Credible manager who is able to build excellent relationships with senior clinical and managerial teams, to deliver the key service indicators and change programmes
- Able to work constructively and collaboratively with both internal and external partners to deliver successful outcomes
- Ability to inspire and motivate self and other staff
- Negotiation skills - with all levels of the organisation and with external partners
- Ability to handle sensitive situations in a professional manner
- Ability to challenge stakeholders in a professional and amenable manner
- Problem solving in highly complex and often stressful environments
- Ability to use conflict and difficult situations to the advantage of the Internal Medicine
- Personal resilience and confidence
- Excellent verbal and written communication skills with a wide range of audiences
- Chairing meetings and leading projects
- Able to clarify key points from a diverse and complex set of information
- Able to move easily between operational, tactical and strategic issues in understanding the key issues quickly and able to resolve these issues in a timely way
- Possess intermediate to expert IT skills including Word, Excel, Powerpoint etc
Personal and people development
Essential
- Professional and polite manner.
- Caring, empathetic nature.
- Professional appearance.
- Willingness to develop oneself.
- Skills in teaching/training
- Leadership skills and ability to work as a part of a team
- Experience in driving through development/educational programmes to improve the services
Communication
Essential
- Communicate in a concise manner that enables the recipient to understand requests and expectations
- Good organisational skills
- Ability to learn and develop new skills.
- Team player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
