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Milton Keynes University Hospital NHS Foundation Trust

Ward Clerk

The closing date is 29 December 2025

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Job summary

Ward Clerk

Department: Ward 20

Band 2 pro rata if part-time

Hours: 22.5 per week, Wednesday, Thursday and Friday, all MKUH roles will be considered for flexible working

An opportunity has arisen for an enthusiastic person to join our friendly Team working in the Surgical Directorate based on Ward 20.Ward 20 specialises in caring for patients admitted who require emergency surgery.

The work required would be daytime, Wednesday, Thursday and Friday.

The Ward Clerk will undertake data inputting and administrative work whilst also providing reception duties for the Unit as per standard systems and processes.

They will help support effective patient flow and work without close supervision, using their own initiative when dealing with enquiries that arise. Close co-operation with Medical Records, Secretarial staff as well as the clinical staff, is vital. The post demands the ability to communicate at all levels with patients, relatives and medical colleagues to maintain a high standard of service.

The ideal candidate should be hard working, have good communication skills and be able to prioritise own workload. Previous NHS and or receptionist experience would be beneficial.

Interview date: Week commencing 5th January 2025.

Main duties of the job

To support ward staff and ward working in an admin and clerical capacity to ensure the environment is safe and effective.

  • Telephone responder
  • Liaison between ward and other wards and departments
  • Ensuring databases and Trust systems are kept up to date

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.

Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -

For further information about Milton Keynes please visit - Visit Milton Keynes

Details

Date posted

15 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

430-SURG25-265A

Job locations

Ward 20 (Dept)

Milton Keynes

MK6 5LD


Job description

Job responsibilities

  • Greet all visitors to the unit in a friendly, helpful and courteous manner.
  • The undertaking of general organisation of paperwork and notes within the Unit to ensure an organized department.
  • To answer the telephone, taking and delivering messages in an appropriate and helpful manner. Manage Out-patients diary.
  • To liaise with staff from other departments in an effective manner to include the bed manager/medical records/divisional bleep holders as requested.
  • Deal with and distribute incoming mail, checking and replying to ward emails.
  • Ensure all patients notes on the unit are maintained in good order with test results promptly and correctly filed.
  • Arrange out patients appointments as required.
  • Carry out procedures via the Trusts computer system for the admission, transfer and discharge of patients.
  • Organise hospital transport as requested.
  • Undertake computer-training courses as required, and ensure up to date bed states daily.
  • Be involved in the training of new staff (with the support if the IT department) in use of the Trusts computer systems.
  • Order and maintain adequate supplies of equipment, printing and stationary.
  • Complete request for repairs, maintenance etc, as requested. Ensuring a good audit trail and follow up as required until completed.

Please refer to the job description for further details.

Job description

Job responsibilities

  • Greet all visitors to the unit in a friendly, helpful and courteous manner.
  • The undertaking of general organisation of paperwork and notes within the Unit to ensure an organized department.
  • To answer the telephone, taking and delivering messages in an appropriate and helpful manner. Manage Out-patients diary.
  • To liaise with staff from other departments in an effective manner to include the bed manager/medical records/divisional bleep holders as requested.
  • Deal with and distribute incoming mail, checking and replying to ward emails.
  • Ensure all patients notes on the unit are maintained in good order with test results promptly and correctly filed.
  • Arrange out patients appointments as required.
  • Carry out procedures via the Trusts computer system for the admission, transfer and discharge of patients.
  • Organise hospital transport as requested.
  • Undertake computer-training courses as required, and ensure up to date bed states daily.
  • Be involved in the training of new staff (with the support if the IT department) in use of the Trusts computer systems.
  • Order and maintain adequate supplies of equipment, printing and stationary.
  • Complete request for repairs, maintenance etc, as requested. Ensuring a good audit trail and follow up as required until completed.

Please refer to the job description for further details.

Person Specification

Qualifications and knowledge

Essential

  • Basic math's and English
  • Computer literate

Desirable

  • Knowledge of role

Experience

Desirable

  • Previous ward Clerk experience
  • Experience of working in the NHS
  • Office experience

Skills

Essential

  • Keyboard skills
  • Manual dexterity
  • Able to work under pressure
  • Able to multi task
  • Word/excel/spreadsheets etc

Personal and people development

Essential

  • Good time management skills
  • Supportive to ward staff
  • Able to share knowledge

Communication

Essential

  • Excellent communication skills
  • Self aware
  • Calm and reasonable
  • Approachable

Specific requirements

Essential

  • Able to perform the duties of the post with reasonable aids and adaptations
Person Specification

Qualifications and knowledge

Essential

  • Basic math's and English
  • Computer literate

Desirable

  • Knowledge of role

Experience

Desirable

  • Previous ward Clerk experience
  • Experience of working in the NHS
  • Office experience

Skills

Essential

  • Keyboard skills
  • Manual dexterity
  • Able to work under pressure
  • Able to multi task
  • Word/excel/spreadsheets etc

Personal and people development

Essential

  • Good time management skills
  • Supportive to ward staff
  • Able to share knowledge

Communication

Essential

  • Excellent communication skills
  • Self aware
  • Calm and reasonable
  • Approachable

Specific requirements

Essential

  • Able to perform the duties of the post with reasonable aids and adaptations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

Ward 20 (Dept)

Milton Keynes

MK6 5LD


Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

Ward 20 (Dept)

Milton Keynes

MK6 5LD


Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ward Manager

Hannah Wheeler

hannah.wheeler@mkuh.nhs.uk

Details

Date posted

15 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

430-SURG25-265A

Job locations

Ward 20 (Dept)

Milton Keynes

MK6 5LD


Supporting documents

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