Job summary
Receptionist/ Administrator
Department: Endoscopy, Medicine Division
Band: 3
Hours: 22.5 per week, all MKUH roles will be considered for flexible working PART TIME
PLEASE CONSIDER IF A PART TIME ROLE IS SUITABLE AND THAT YOU ARE ABLE TO COMMIT TO THE SPECIFIC REQUIRMENTS OF THE JOB BEFORE APPLYING.
An exciting opportunity has arisen within the Endoscopy Team for a PART TIME Receptionist/ Administrator- working pattern will be via a rolling 4/5 week rota.
The post holder will be required to work Saturdays (approx. 1 in every 4/5)
The working week is likely to be a mix of longer (10hrs) shifts and short (6hrs) shifts, as agreed.
The successful applicant will be expected to work over two sites - Milton Keynes University Hospital and Whitehouse Diagnostic Centre, MK8.
The successful applicant will need previous experience working within the NHS in an administrative or reception-based role.
The successful applicant must be able to demonstrate good administrative skills.
The role requires exemplary customer service skills, along with the ability to multi task and prioritise your own work. The role can be extremely busy with varying demands and needs, the successful applicant must be able to work well under pressure and remain courteous and professional at all times.
They must enjoy working as part of a team and ideally will have had previous experience of working with the public.
Interview date: week commencing 24 .11.2025
Main duties of the job
We care We communicate We collaborate We contribute
73.8% of this team would strongly recommend their organisation as an excellent place to work. ''NHS Survey 2024''
To cover reception and support the Admission team in Endoscopy (MKUH and Whitehouse Community Diagnostic Centre)
The role will be to provide excellent reception/ customer service to our patients as well as offer administrative support and schedule appointments. Experience of using Windows 10 and eCare would be advantageous, but not essential as full training will be given.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff
Interact with patients and relatives in distress in a sensitive and empathetic manner
Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
Ensure all activity is finalised in a timely manner using Trusts patient administrative system (eCare) or appropriate IT system including did not attends (DNAs) cancellations and discharges
Update patient details on eCare System as appropriate, checking all demographic details on arrival or departure
Ensure all procedures are followed re data capture for service specific outcomes in line with Trust agreed timelines
Ensure all paperwork is filed appropriately
Arrange interpreter and transport services where indicated
Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
Provide cover across the team as and when required
Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets.
Please refer to the job description for further details.
Job description
Job responsibilities
Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff
Interact with patients and relatives in distress in a sensitive and empathetic manner
Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
Ensure all activity is finalised in a timely manner using Trusts patient administrative system (eCare) or appropriate IT system including did not attends (DNAs) cancellations and discharges
Update patient details on eCare System as appropriate, checking all demographic details on arrival or departure
Ensure all procedures are followed re data capture for service specific outcomes in line with Trust agreed timelines
Ensure all paperwork is filed appropriately
Arrange interpreter and transport services where indicated
Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
Provide cover across the team as and when required
Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets.
Please refer to the job description for further details.
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above)- or equivalent. Alternatively candidates must be able to demonstrate a level of knowledge gained from previous satisfactory clerical experience in a health care environment.
- Good standard of spoken English
- Strong IT skills in relation to Microsoft packages including word/excel
- Knowledge of NHS Administration systems and procedures
- Understanding of confidentiality in the workplace
Desirable
- Knowledge of Waiting list procedures
Experience
Essential
- Minimum 6 months customer care work experience or previous clerical experience
- Working in a busy environment dealing with peaks of high workload and problem solving
- Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
Desirable
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
- Clerical experience in a healthcare environment
Skills
Essential
- Excellent word processing skills / computer skills
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g. patients, public and visitors.
- Good administrative skills
- Strong organisational skills with ability to prioritise and manage own workloads and other straightforward activities
- Good attention to detail
- Ability to make decisions using own initiative
Personal and people development
Essential
- Willingness to attend training sessions to develop self and improve service provided to patients
Communication
Essential
- Effective verbal and written communication skills
- Good telephone manner
- Good all round communication skills
- Good customer service skills
- Effective Team Working
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above)- or equivalent. Alternatively candidates must be able to demonstrate a level of knowledge gained from previous satisfactory clerical experience in a health care environment.
- Good standard of spoken English
- Strong IT skills in relation to Microsoft packages including word/excel
- Knowledge of NHS Administration systems and procedures
- Understanding of confidentiality in the workplace
Desirable
- Knowledge of Waiting list procedures
Experience
Essential
- Minimum 6 months customer care work experience or previous clerical experience
- Working in a busy environment dealing with peaks of high workload and problem solving
- Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
Desirable
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
- Clerical experience in a healthcare environment
Skills
Essential
- Excellent word processing skills / computer skills
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g. patients, public and visitors.
- Good administrative skills
- Strong organisational skills with ability to prioritise and manage own workloads and other straightforward activities
- Good attention to detail
- Ability to make decisions using own initiative
Personal and people development
Essential
- Willingness to attend training sessions to develop self and improve service provided to patients
Communication
Essential
- Effective verbal and written communication skills
- Good telephone manner
- Good all round communication skills
- Good customer service skills
- Effective Team Working
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
