Job summary
Information Governance and Inquiry Manager
Department: Corporate
Band 8a £55,690 - £62,682 Per annum
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
Do you have extensive information governance experience with an accredited qualification?
Are you a confident and proactive Information Governance professional? If so, this could be the perfect opportunity for you to take the next step in your career.
Our Information Governance team at #TeamMKUH is looking for an experienced Information Governance and Inquiry Manager to lead on Trust-wide data protection compliance and oversee the delivery of key governance frameworks. This role is both busy and exciting, you'll be managing a talented team, overseeing incidents and investigations, and supporting the Trust's readiness for public inquiries.
You'll have excellent analytical and reporting skills, sound knowledge of Microsoft Office, and the ability to think on your feet. With your experience in healthcare and information governance legislation, you'll provide expert advice and assurance across all departments, influencing how we protect and manage data at MKUH.
If you're passionate about driving best practice in information governance and thrive in a dynamic, collaborative environment; we'd love to hear from you.
If you have any more question about the role or for an information conversation, please contact Dawn Budd on 01908 995041.
Interview 11 November 2025
Main duties of the job
'We care We communicate We collaborate We contribute'
To be an integral part of the Information Governance department at Milton Keynes University Hospital, supporting the Head of Information governance by contributing and participating on all matters relating to the IG framework to ensure the Trust complies with current and future legislation, national guidance and best practice in the areas of Information Security and Information Governance including requirements set by NHS Digital, Government and other mandating agencies.
To add value and contribute to the delivery of the Trust's objectives by working with all staff groups providing professional IG advice on data protection and Information Security.
To manage designated Data Security and Protection Toolkit requirements within timescales with all supporting evidence available for audit review in a well-structured and organised manner whilst monitoring continuing progress against the standards.
To support the IG incident process from triage of the original report through to reporting, if required, to the Information Commissioner's Office and Department of Health consistent with NHS Digital guidance.
To contribute to the development and implementation of the Trust's Information Governance Policies.
To develop effective and credible working relationships at all levels across the Trust that positively influence patient and staff experience.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Main duties and responsibilities
Provide high quality, responsive and customer focussed advice in response to often complex, contentious and sensitive requests from a wide range of stakeholders including staff, contractors and the public.
Staff management. Day to day line management of the Information Governance Team and staff development in line with policies and procedures ensuring that good practice in recruitment, appraisal, sickness and performance management.
Other duties and responsibilities
The post holder will:
support MKUH preparation for the Inquiry, working alongside the Information Governance Team and Emergency Planning Officer;
provide records management support throughout the Inquiry, ensuring those involved are aware of the tasks and duties they are responsible for, and the timeframes related to those tasks;
Record Management
responsible for operational management of the records management programme and framework;
identifying where records are held and ensuring the are available centrally;
Analytical
Ensure that data collected is analysed, and reported by the team as appropriate, and monitor the processing of data and information; contribute to the development of key performance indicators for the successful assessment of individual and workstream success;
General Responsibilities
engage with line manager to undertake regular performance reviews against agreed objectives. be responsible for actively identifying own development needs and committing to a personal development plan, based on continuous learning;
Please refer to the Job Description for further information
Job description
Job responsibilities
Main duties and responsibilities
Provide high quality, responsive and customer focussed advice in response to often complex, contentious and sensitive requests from a wide range of stakeholders including staff, contractors and the public.
Staff management. Day to day line management of the Information Governance Team and staff development in line with policies and procedures ensuring that good practice in recruitment, appraisal, sickness and performance management.
Other duties and responsibilities
The post holder will:
support MKUH preparation for the Inquiry, working alongside the Information Governance Team and Emergency Planning Officer;
provide records management support throughout the Inquiry, ensuring those involved are aware of the tasks and duties they are responsible for, and the timeframes related to those tasks;
Record Management
responsible for operational management of the records management programme and framework;
identifying where records are held and ensuring the are available centrally;
Analytical
Ensure that data collected is analysed, and reported by the team as appropriate, and monitor the processing of data and information; contribute to the development of key performance indicators for the successful assessment of individual and workstream success;
General Responsibilities
engage with line manager to undertake regular performance reviews against agreed objectives. be responsible for actively identifying own development needs and committing to a personal development plan, based on continuous learning;
Please refer to the Job Description for further information
Person Specification
Qualifications and knowledge
Essential
- Accredited qualification in: Confidentiality / Data Protection, Records Management Or suitable alternative qualification / equivalent work-place experience
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- British Computer Society Certificate in Information Security Management Principles Certified Information Security Manager or relevant experience.
- Comprehensive knowledge of health information systems development
- Certificate in Information Governance or relevant experience
- Previous experience in similar role in public sector
- Specialist knowledge relating to Data Protection & Confidentiality, Information & Cyber Security, and Records Management.
Desirable
- Further training or experience in records management
Experience
Essential
- Experience and understanding of evaluating and measuring the performance of health services
- Experience in communications and stakeholder management
- Experience of using key IT packages such as MS Teams; Word; Excel and Powerpoint.
- Records Management
- Data Protection Act
- Experience of Freedom of Information and application of exemptions and the public interest.
- Experience of Records Management
- Required to present complex information to large groups of staff.
- Experience of staff line management
Desirable
- Working knowledge of Power BI and Power automate.
- Up to date knowledge of applicable legislation and relevant best practice within the public and private sector
- Experience completing the Data Security & Protection Toolkit and serious incident Reporting tool.
- Experience of Records Management
Skills
Essential
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Ability to work on own initiative, prioritise work and consistently meet deadlines
- Ability to solve problems using analytical and judgemental skills
- Ability to handle sensitive information without compromising confidentiality or trust.
- Ability to evaluate and innovate existent processes where required.
- Ability to stay up to date with current legislation/best practice/standards
Personal and people development
Essential
- Plan and prioritise effectively to meet deadlines
- Self-motivated and the ability to motivate others, able to work to tight deadlines with a flexible approach to work.
- Ability to deliver Information Governance Training to staff members
Communication
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence
- Skills for nurturing key relationships and maintaining networks.
- Ability to exercise a high degree of political sensitivity and judgement in complex / challenging circumstances
- Ability to prepare and produce concise yet insightful data for dissemination to broad range of stakeholders
Desirable
- Skills and experience in motivating and inspiring colleagues to work together to achieve a common objective.
- Skills for delivering results through others.
Person Specification
Qualifications and knowledge
Essential
- Accredited qualification in: Confidentiality / Data Protection, Records Management Or suitable alternative qualification / equivalent work-place experience
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- British Computer Society Certificate in Information Security Management Principles Certified Information Security Manager or relevant experience.
- Comprehensive knowledge of health information systems development
- Certificate in Information Governance or relevant experience
- Previous experience in similar role in public sector
- Specialist knowledge relating to Data Protection & Confidentiality, Information & Cyber Security, and Records Management.
Desirable
- Further training or experience in records management
Experience
Essential
- Experience and understanding of evaluating and measuring the performance of health services
- Experience in communications and stakeholder management
- Experience of using key IT packages such as MS Teams; Word; Excel and Powerpoint.
- Records Management
- Data Protection Act
- Experience of Freedom of Information and application of exemptions and the public interest.
- Experience of Records Management
- Required to present complex information to large groups of staff.
- Experience of staff line management
Desirable
- Working knowledge of Power BI and Power automate.
- Up to date knowledge of applicable legislation and relevant best practice within the public and private sector
- Experience completing the Data Security & Protection Toolkit and serious incident Reporting tool.
- Experience of Records Management
Skills
Essential
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Ability to work on own initiative, prioritise work and consistently meet deadlines
- Ability to solve problems using analytical and judgemental skills
- Ability to handle sensitive information without compromising confidentiality or trust.
- Ability to evaluate and innovate existent processes where required.
- Ability to stay up to date with current legislation/best practice/standards
Personal and people development
Essential
- Plan and prioritise effectively to meet deadlines
- Self-motivated and the ability to motivate others, able to work to tight deadlines with a flexible approach to work.
- Ability to deliver Information Governance Training to staff members
Communication
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence
- Skills for nurturing key relationships and maintaining networks.
- Ability to exercise a high degree of political sensitivity and judgement in complex / challenging circumstances
- Ability to prepare and produce concise yet insightful data for dissemination to broad range of stakeholders
Desirable
- Skills and experience in motivating and inspiring colleagues to work together to achieve a common objective.
- Skills for delivering results through others.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
