Job summary
Patient Pathway Co-ordinator
Department Cancer and Haematology CSU
Band 4 £27,485 - £30,162 per annum
Hours: 37.5 hours per week- part time hours may be considered, all MKUH roles will be considered for flexible working
#TeamMKUH are looking for a reliable and enthusiastic person to join as a Patient Pathway Coordinator (PPC). Are you able to help deliver a high standard of customer care , possess excellent organisational and communication (written and verbal) skills and manage a varied, fast paced workload and environment?
As a Patient Pathway Coordinator (PPC), you will be part of a multidisciplinary team for the Cancer and Haematology Centre. The successful applicant will be a team player which aligns with our Trust values at #MKUH.
The ideal candidate will have administrative experience, excellent IT skills, with a knowledge of medical terminology. You should be able to act or escalate when appropriate, work under pressure effectively and be able to handle enquiries in a timely, polite, professional and confidential manner.
All training will be provided to the new post holder where necessary.
Please note that we are not able to offer sponsorship for this role.
We care We communicate We collaborate We contribute
Interview 10 November 2025
Main duties of the job
To be the point of contact for all patients issues relating to their pathway of care, both for inpatients and outpatients.
To work as part of a multidisciplinary team for the Cancer and Haematology (CSU), supporting the business and operational management of the CSU.
To provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.
Provide comprehensive secretarial/PA support to consultants and clinical teams within the CSU.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Main duties and responsibilities
Use Trust IT systems and CSU databases to ensure relevant and appropriate patient information is entered and captured.
Undertake general typing duties for clinic letters, specialist and/or confidential reports e.g. DVLA, Registration of blind patients, inquests, police reports.
Outpatient Pathway
Ensure that referral management is dealt with in accordance with Patient Access Policy (PAP) and SOPs.
Ensure that any diagnostics and investigations that are required as part of the patient pathway are requested according to SOP and that the results are available for consultations. This will include those that are carried out at other Trusts.
Pathway tracking
To understand cancer and 18 weeks referral to treatment (RTT) rules and use them to manage all patient journeys.
Undertake validation of the RTT Patient Tracking List. Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust information is robust.
Communications/Customer
Demonstrate high levels of customer care and be an ambassador for customer care within the trust.
Act as the communication hub for the clinical team, other PPCs, primary care, patients and their relatives as well as internal and external organisations.
Inpatient Pathway (Haematology)
Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to the speciality
Ensure details of patients to be admitted are entered onto CRS
Please refer to the Job Description for further details
Job description
Job responsibilities
Main duties and responsibilities
Use Trust IT systems and CSU databases to ensure relevant and appropriate patient information is entered and captured.
Undertake general typing duties for clinic letters, specialist and/or confidential reports e.g. DVLA, Registration of blind patients, inquests, police reports.
Outpatient Pathway
Ensure that referral management is dealt with in accordance with Patient Access Policy (PAP) and SOPs.
Ensure that any diagnostics and investigations that are required as part of the patient pathway are requested according to SOP and that the results are available for consultations. This will include those that are carried out at other Trusts.
Pathway tracking
To understand cancer and 18 weeks referral to treatment (RTT) rules and use them to manage all patient journeys.
Undertake validation of the RTT Patient Tracking List. Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust information is robust.
Communications/Customer
Demonstrate high levels of customer care and be an ambassador for customer care within the trust.
Act as the communication hub for the clinical team, other PPCs, primary care, patients and their relatives as well as internal and external organisations.
Inpatient Pathway (Haematology)
Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to the speciality
Ensure details of patients to be admitted are entered onto CRS
Please refer to the Job Description for further details
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent
- Good standard of spoken English
- Strong IT skills Word/Excel to NVQ level 3 or equivalent.
Desirable
- Typing qualification or equivalent experience.
- ECDL qualification or equivalent
- First line management qualification or relevant supervisory experience
Experience
Essential
- Relevant secretarial / administration experience working within a clinical environment.
- Experience of using IT / patient data systems.
- Ability to accurately input and retrieve information on a computerized system, whilst adhering to complex local and national policies and guidelines
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature
Desirable
- Demonstrate the ability to delegate tasks and supervise outputs.
- Worked within a hospital environment.
Skills
Essential
- Effective verbal and written communication skills / good telephone manner.
- Experience of working in a team and developing effective working relationships with staff at all levels
- Evidence of working under pressure to deadlines and dealing with difficult situations eg, patients and public.
- Organisational skills and ability to prioritise workload.
- Good attention to detail
- Take responsibility for own actions, behaviours and achievements of work objectives and goals.
- Manage and interpret data correctly to inform decision making.
- Knowledge of medical terminology
Personal and people development
Essential
- Must be able to work as a team member
- Flexible and positive approach to working.
- Professional attitude and appearance and demonstrate courtesy at all times
- Stay composed with conflicting priorities
Communication
Essential
- Good communication skills in all circumstances
- Ability to communicate sensitively.
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent
- Good standard of spoken English
- Strong IT skills Word/Excel to NVQ level 3 or equivalent.
Desirable
- Typing qualification or equivalent experience.
- ECDL qualification or equivalent
- First line management qualification or relevant supervisory experience
Experience
Essential
- Relevant secretarial / administration experience working within a clinical environment.
- Experience of using IT / patient data systems.
- Ability to accurately input and retrieve information on a computerized system, whilst adhering to complex local and national policies and guidelines
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature
Desirable
- Demonstrate the ability to delegate tasks and supervise outputs.
- Worked within a hospital environment.
Skills
Essential
- Effective verbal and written communication skills / good telephone manner.
- Experience of working in a team and developing effective working relationships with staff at all levels
- Evidence of working under pressure to deadlines and dealing with difficult situations eg, patients and public.
- Organisational skills and ability to prioritise workload.
- Good attention to detail
- Take responsibility for own actions, behaviours and achievements of work objectives and goals.
- Manage and interpret data correctly to inform decision making.
- Knowledge of medical terminology
Personal and people development
Essential
- Must be able to work as a team member
- Flexible and positive approach to working.
- Professional attitude and appearance and demonstrate courtesy at all times
- Stay composed with conflicting priorities
Communication
Essential
- Good communication skills in all circumstances
- Ability to communicate sensitively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
