Job summary
Administrator and Patient Booking Clerk - Maternity Cover
Department: Emergency Department
Band 3: £24,937 - £26,598 per annum, pro rata
Hours: 20 per week, all MKUH roles will be considered for flexible working
We are looking for a flexible, enthusiastic and motivated individual to work in our busy Emergency Department on internal rotation. You must have excellent communication and interpersonal skills and be able to maintain a calm effective manner with patients/public/staff in this challenging environment.
Excellent administration and organisational skills are essential, as are good keyboard skills and telephone manner.
Knowledge of the Hospital - eCare system would be an advantage whilst previous NHS experience would be essential.
Please note that we are not able to offer sponsorship for this role.
For further information, please contact: Razzbir Kaur Sohal, Assistant Service Manager, razzbir.sohal@mkuh.nhs.uk
Interview date: 20th October 2025
Main duties of the job
'We care We communicate We collaborate We contribute'
The post holder will provide high quality front line administrative support to the Emergency Department. This involves working closely with nurses, medical staff, all Emergency Department consultants, and management team. The post holder will work as part of the Emergency Department team ensuring an efficient high quality and time service is provided. This includes providing a welcoming and professional service to patients, relatives, and all other agencies.
These duties do not require direct supervision on a day-to-day basis and the post holder is responsible for the management and prioritisation of their own workload. The staff will need to be flexible, have a range of knowledge of hospital work and external agencies. Staff are expected to work shift patterns, including nights where they will work independently under pressure with constant interruptions to their daily workload and exposed to conflict and sensitive issues.
The post holder will ensure they have a good understanding of medical terminology.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Main duties and responsibilities
Obtaining and registering confidential information from all patients attending the Emergency Department. This is to include the updating of any changed patient details, using a smart card enabling all staff to access summary care records to obtain the patients NHS number.
To be the first point of contact for patients/relatives attending the Emergency Department. Dealing with difficult, distressing situations and alerting the nursing or clinical staff to patients or situations which are cause for concern, e.g., chest pains and chemo patients, to access equipment urgently for patients until a nurse is alerted.
Received sealed medical samples for hospital analysis from the public to transfer to the lab.
Dealing with general enquiries via the telephone (24 hrs) and in person including difficult and frequent emotional situations with patient, public, agencies and staff. Ensuring that patients and relatives always receive a welcoming professional and considerate approach and where appropriate to redirect these to other departments and outside agencies, this may frequently involve highly distressing or emotional circumstances or traumatic incidents.
Check and print the daily bleep list ensuring that copies have been allocated across the main clinical areas of the department.
Please refer to the Job Description for further details
Job description
Job responsibilities
Main duties and responsibilities
Obtaining and registering confidential information from all patients attending the Emergency Department. This is to include the updating of any changed patient details, using a smart card enabling all staff to access summary care records to obtain the patients NHS number.
To be the first point of contact for patients/relatives attending the Emergency Department. Dealing with difficult, distressing situations and alerting the nursing or clinical staff to patients or situations which are cause for concern, e.g., chest pains and chemo patients, to access equipment urgently for patients until a nurse is alerted.
Received sealed medical samples for hospital analysis from the public to transfer to the lab.
Dealing with general enquiries via the telephone (24 hrs) and in person including difficult and frequent emotional situations with patient, public, agencies and staff. Ensuring that patients and relatives always receive a welcoming professional and considerate approach and where appropriate to redirect these to other departments and outside agencies, this may frequently involve highly distressing or emotional circumstances or traumatic incidents.
Check and print the daily bleep list ensuring that copies have been allocated across the main clinical areas of the department.
Please refer to the Job Description for further details
Person Specification
Qualifications and knowledge
Essential
- NVQ level 3 or equivalent
- Competent in using Microsoft Office at basic level.
Desirable
- Knowledge of NHS Administration systems.
Experience
Desirable
- Previous administration experience.
- Experience in a clerical role in a healthcare setting.
Skills
Essential
- Excellent communication skills in dealing with patients/relatives/ and public
- Excellent interpersonal skills
- Good keyboard skills
- Effectively prioritize work
- Ability to work as part of a team and on your own initiative
- Good customer service skills
- Ability to provide an efficient service in a busy and stressful environment
- Able to work under pressure to tight deadlines.
- Able to work flexibly.
Personal and people development
Essential
- Willingness to attend training sessions to develop self and improve service provided to patients.
Desirable
Communication
Essential
- Excellent communication and interpersonal skills.
- Ability to interact effectively with a variety of people on a daily basis
Person Specification
Qualifications and knowledge
Essential
- NVQ level 3 or equivalent
- Competent in using Microsoft Office at basic level.
Desirable
- Knowledge of NHS Administration systems.
Experience
Desirable
- Previous administration experience.
- Experience in a clerical role in a healthcare setting.
Skills
Essential
- Excellent communication skills in dealing with patients/relatives/ and public
- Excellent interpersonal skills
- Good keyboard skills
- Effectively prioritize work
- Ability to work as part of a team and on your own initiative
- Good customer service skills
- Ability to provide an efficient service in a busy and stressful environment
- Able to work under pressure to tight deadlines.
- Able to work flexibly.
Personal and people development
Essential
- Willingness to attend training sessions to develop self and improve service provided to patients.
Desirable
Communication
Essential
- Excellent communication and interpersonal skills.
- Ability to interact effectively with a variety of people on a daily basis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
