Job summary
Patient Administrator and Booking Clerk - Maternity Cover
Department: Same Day Emergency Care (SDEC)
Band 3 £24,937 - £26,598 per annum, pro rata if part-time
Hours: 37.5 per week - A mix of 8am-4pm & 1pm-9pm weekdays, as well as 9am-7pm on weekends- on a rolling rota
All MKUH roles will be considered for flexible working.
We are looking for an enthusiastic and organised Administrator to join our Same Day Emergency Care (SDEC) reception team. As the first point of contact for patients, relatives, and visitors, you will play a key role in ensuring the smooth and efficient running of the department.
This is a busy and fast-paced environment, and the successful candidate will be approachable, patient-focused, and able to work well under pressure.
Please note that we are not able to offer sponsorship for this role.
'We care We communicate We collaborate We contribute'
Interview 14 October 2025
Main duties of the job
Be able to admit, transfer, discharge patients using the electronic patient record.
The post holder will provide high quality front line administrative support for SDEC. This involves working closely with nurses, medical staff, all Acute Medicine consultants, and management team. The post holder will work as part of the SDEC team ensuring an efficient high quality and time service is provided. This includes providing a welcoming and professional service to patients, relatives, and all other agencies.
These duties do not require direct supervision on a day-to-day basis and the post holder is responsible for the management and prioritisation of their own workload. The staff will need to be flexible, have a range of knowledge of hospital work and external agencies. Staff are expected to work shift patterns, including weekends where they will work independently under pressure with constant interruptions to their daily workload and exposed to conflict and sensitive issues.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Greet all visitors to the unit in a friendly, helpful and courteous manner.
Obtaining and registering confidential information from all patients attending SDEC. This is to include the updating of any changed patient details, using a smart card enabling all staff to access summary care records to obtain the patients NHS number.
To be the first point of contact for patients/relatives attending SDEC. Dealing with difficult, distressing situations and alerting the nursing or clinical staff to patients or situations that are cause for concern, e.g., chest pains, to access equipment urgently for patients until a nurse is alerted.
The undertaking of general organisation of paperwork and notes within the Unit to ensure an organised department.
Dealing with general enquiries via the telephone and in person including difficult and frequent emotional situations with patients, public, agencies, and staff. Ensuring that patients and relatives always receive a welcoming professional and considerate approach and, where appropriate to redirect these to other departments and outside agencies, this may frequently involve highly distressing or emotional circumstances or traumatic incidents.
Please refer to the Job Description for further details
Job description
Job responsibilities
Greet all visitors to the unit in a friendly, helpful and courteous manner.
Obtaining and registering confidential information from all patients attending SDEC. This is to include the updating of any changed patient details, using a smart card enabling all staff to access summary care records to obtain the patients NHS number.
To be the first point of contact for patients/relatives attending SDEC. Dealing with difficult, distressing situations and alerting the nursing or clinical staff to patients or situations that are cause for concern, e.g., chest pains, to access equipment urgently for patients until a nurse is alerted.
The undertaking of general organisation of paperwork and notes within the Unit to ensure an organised department.
Dealing with general enquiries via the telephone and in person including difficult and frequent emotional situations with patients, public, agencies, and staff. Ensuring that patients and relatives always receive a welcoming professional and considerate approach and, where appropriate to redirect these to other departments and outside agencies, this may frequently involve highly distressing or emotional circumstances or traumatic incidents.
Please refer to the Job Description for further details
Person Specification
Qualifications and knowledge
Essential
- Basic math's and English
- Computer literate
- Knowledge of role
Experience
Desirable
- Previous ward Clerk experience
- Experience of working in the NHS
- Office experience
- Ability to interact effectively with a variety of people daily
- Previous reception experience.
- Experience in a clerical role
Skills
Essential
- Keyboard skills
- Manual dexterity
- Able to work under pressure
- Able to multitask
- Word/excel/spreadsheets etc
- Excellent communication skills in dealing with patient's/relatives/ general public.
- Excellent interpersonal skills
- Ability to work as part of a team and on your own initiative
- Good customer service skills
- Ability to provide an efficient service in a busy and stressful environment
Personal and people development
Essential
- Good time management skills
- Supportive to SDEC staff
- Able to share knowledge
- Can work under pressure
- Honest, Hardworking, friendly confident able to work under pressure, presentable flexible and receptive to change
Communication
Essential
- Excellent communication skills
- Self-aware
- Calm and reasonable
- Approachable
- Ability to interact effectively with a variety of people daily
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
- Able to work shifts
Person Specification
Qualifications and knowledge
Essential
- Basic math's and English
- Computer literate
- Knowledge of role
Experience
Desirable
- Previous ward Clerk experience
- Experience of working in the NHS
- Office experience
- Ability to interact effectively with a variety of people daily
- Previous reception experience.
- Experience in a clerical role
Skills
Essential
- Keyboard skills
- Manual dexterity
- Able to work under pressure
- Able to multitask
- Word/excel/spreadsheets etc
- Excellent communication skills in dealing with patient's/relatives/ general public.
- Excellent interpersonal skills
- Ability to work as part of a team and on your own initiative
- Good customer service skills
- Ability to provide an efficient service in a busy and stressful environment
Personal and people development
Essential
- Good time management skills
- Supportive to SDEC staff
- Able to share knowledge
- Can work under pressure
- Honest, Hardworking, friendly confident able to work under pressure, presentable flexible and receptive to change
Communication
Essential
- Excellent communication skills
- Self-aware
- Calm and reasonable
- Approachable
- Ability to interact effectively with a variety of people daily
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
- Able to work shifts
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
