Job summary
Deputy Imaging Support Manager
Department: Imaging
Band 4 £27,485 - £30,162 per annum
Full-time 37.5 hours per week - these hours will be rostered across 7 days in 4 shifts across 4 non-consecutive days, all MKUH roles will be considered for flexible working
Do you fancy doing something new in 2025! Are you a team player? A job that could make a real difference to the patients that we serve!
We are looking for an enthusiastic individual to join our Clinical Support team as the Deputy Manager. The Clinical Support team are often the first point of contact for patients having an Imaging appointment so is an important part to play in the patient journey.
It is an exciting time to join the team at Milton Keynes Imaging Department as a new Scanning Centre is being built, scheduled to open in 2026, as well as new Community Diagnostic Centres opening around Milton Keynes.
Our Imaging Department has a wide range of imaging modalities and has a Trust wide PACS. We invest in high quality patient care of which we can proud and in which the local community has confidence. We aim to recognise all our staff as individuals and help each to realise their full potential.
We value excellent communication and organisational skills, a commitment to Continuous Professional Development (CPD) and strong knowledge of radiation protection, legislation and health & safety requirements. Flexibility and a patient-centred approach are essential.
Interview date: 15 & 17 October 2025
Main duties of the job
You will assist with the direct care of patients undergoing Imaging examinations with all Imaging modalities. You will also be responsible for the line management of the Clinical Support team undertaking such tasks as roster writing and attending departmental meetings.
- To provide comprehensive clinical and technical support to the consultant radiologists, sonographers, radiographers and the patients attending the imaging department. The job role will require you to work shift patterns covering from 0800 to 2100 across 7 days per week in a non-consecutive manner.
- To line-manage and coordinate the assistants, porters, and housekeepers within the Imaging department at the acute hospital site and community diagnostic centres.
- Ensure adequate staffing levels across all areas of Imaging and maintain high performance output of clinical support team.
- Involvement with recruitment and selection processes for imaging clinical support team as required.
- Formulate weekly staff rotas and adjust on a daily basis to meet organisational and waiting time requirements.
- Ensure clinical support team training is complete and organise any training requirements for new equipment and procedures, and for when practice changes.
- To give advice and support to clinical support team members on how to deliver appropriate patient care that meets with the standard set by MKUH.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Communication & relationship building:
- Demonstrategood effective communication and interpersonal skills to establish and maintain effective working relationships with a wide range of registered practitioners, clinicians and non-medical teams both within imaging and also trust wide.
Responsibilities for analysis:
- Monitor the waiting list figures & appointment availability and produce data to help managers keep track of problem areas.
Responsibilities for planning & organisation of activities:
- Responsible for organising own day to day work and assisting with that of medical and qualified health professional colleagues.
Policies and service development:
- Contribute to the development of clinical governance processes relevant to imaging clinical support team.
Financial responsibility:
- Required to handle and care for imaging equipment and computerised equipment.
Managing people:
- Undertake recruitment of imaging clinical support staff.
Responsibility for patients:
- Receptionduties ensuring patients are greeted and identified, personal details checked.
Responsibility for information resources:
- Use a variety of IT systems which are essential to the performance of their day-to-day work including Microsoft applications (i.e., Microsoft Office 365 applications- MS teams, outlook, work, excel, Healthroster, RADAR, radiology information system (i.e., CRIS) and hospital information system (i.e., Cerner).
Research & development:
- To keep up to date with current issues and developments within imaging. Share best practice and inform other staff of new imaging service developments which affects the clinical support team
Freedom to act:
- Undertaking a period of in-post training for 6-12 months to understand all aspects of the post and to attend other training courses as required.
Other responsibilities:
- Have a flexible approach to how contracted hours of work are scheduled and work location.
Please refer to the attached Job Description for further details.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
Communication & relationship building:
- Demonstrategood effective communication and interpersonal skills to establish and maintain effective working relationships with a wide range of registered practitioners, clinicians and non-medical teams both within imaging and also trust wide.
Responsibilities for analysis:
- Monitor the waiting list figures & appointment availability and produce data to help managers keep track of problem areas.
Responsibilities for planning & organisation of activities:
- Responsible for organising own day to day work and assisting with that of medical and qualified health professional colleagues.
Policies and service development:
- Contribute to the development of clinical governance processes relevant to imaging clinical support team.
Financial responsibility:
- Required to handle and care for imaging equipment and computerised equipment.
Managing people:
- Undertake recruitment of imaging clinical support staff.
Responsibility for patients:
- Receptionduties ensuring patients are greeted and identified, personal details checked.
Responsibility for information resources:
- Use a variety of IT systems which are essential to the performance of their day-to-day work including Microsoft applications (i.e., Microsoft Office 365 applications- MS teams, outlook, work, excel, Healthroster, RADAR, radiology information system (i.e., CRIS) and hospital information system (i.e., Cerner).
Research & development:
- To keep up to date with current issues and developments within imaging. Share best practice and inform other staff of new imaging service developments which affects the clinical support team
Freedom to act:
- Undertaking a period of in-post training for 6-12 months to understand all aspects of the post and to attend other training courses as required.
Other responsibilities:
- Have a flexible approach to how contracted hours of work are scheduled and work location.
Please refer to the attached Job Description for further details.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- GCSE English and Maths or equivalent.
- Vocational (NVQ) qualifications level 3 in care or equivalent
- Knowledge of patient administration procedures and practices.
- National Care Certificate or commitment to complete as part of induction process
- IT knowledge including hospital/patient information systems.
- Requirements of the Data Protection Act and other relevant legislation.
- Understanding of confidentiality
- General office procedures
- Customer service
Experience
Essential
- Experience in healthcare, preferably in an acute hospital setting
- Experience in supervising clinical support staff or A&C staff
- Experience in responding to complaints.
- Knowledge of Microsoft packages especially MS teams, word and Excel
- Experience of knowledge of medical terminology and administration processes, procedures and developments within waiting list management.
- Contact with general public
Desirable
- Experience in project management or service re-design.
- Experience of undertaking appraisals, risk assessments, and rostering
Skills
Essential
- Computer Literacy
- Able to lead and manage a team
- Ability to prioritize and plan to set deadlines
- Ability to maintain a professional attitude in a pressured environment
- High quality customer service skills
- Good interpersonal skills
- Desire to teach, motivate and develop staff
- Ability to work on own initiative, make decisions and operate as part of a team.
- Utilises negotiation skills as and when required
- Ability to demonstrate the compassionate values and behaviours needed for dignified care.
- Extended scope of practice pertinent to the role
Desirable
Personal and people development
Essential
- Flexible and adaptable approach to working patterns and location of work i.e. acute hospital site or CDC locations
- Able to work under pressure
- Prepared to work evening, weekends, and public holidays as required.
- Proactive attitude and self-motivation
- Calm disposition and able to deal with issues with tact and diplomacy
- Methodical with a high degree of accuracy and precision
- Desire to achieve and sustain high standards
- Ability to meet deadlines, work to varying timescales and deal with numerous concurrent tasks
- Enthusiastic and willing to learn.
- Positive approach to change.
- Confident and professional in appearance and behaviour
Communication
Essential
- Effective listening, verbal and written communication skills
- Ability to communicate with staff at all levels
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- Must be willing to travel to other trust sites to ensure imaging clinical support team service cover
Person Specification
Qualifications and knowledge
Essential
- GCSE English and Maths or equivalent.
- Vocational (NVQ) qualifications level 3 in care or equivalent
- Knowledge of patient administration procedures and practices.
- National Care Certificate or commitment to complete as part of induction process
- IT knowledge including hospital/patient information systems.
- Requirements of the Data Protection Act and other relevant legislation.
- Understanding of confidentiality
- General office procedures
- Customer service
Experience
Essential
- Experience in healthcare, preferably in an acute hospital setting
- Experience in supervising clinical support staff or A&C staff
- Experience in responding to complaints.
- Knowledge of Microsoft packages especially MS teams, word and Excel
- Experience of knowledge of medical terminology and administration processes, procedures and developments within waiting list management.
- Contact with general public
Desirable
- Experience in project management or service re-design.
- Experience of undertaking appraisals, risk assessments, and rostering
Skills
Essential
- Computer Literacy
- Able to lead and manage a team
- Ability to prioritize and plan to set deadlines
- Ability to maintain a professional attitude in a pressured environment
- High quality customer service skills
- Good interpersonal skills
- Desire to teach, motivate and develop staff
- Ability to work on own initiative, make decisions and operate as part of a team.
- Utilises negotiation skills as and when required
- Ability to demonstrate the compassionate values and behaviours needed for dignified care.
- Extended scope of practice pertinent to the role
Desirable
Personal and people development
Essential
- Flexible and adaptable approach to working patterns and location of work i.e. acute hospital site or CDC locations
- Able to work under pressure
- Prepared to work evening, weekends, and public holidays as required.
- Proactive attitude and self-motivation
- Calm disposition and able to deal with issues with tact and diplomacy
- Methodical with a high degree of accuracy and precision
- Desire to achieve and sustain high standards
- Ability to meet deadlines, work to varying timescales and deal with numerous concurrent tasks
- Enthusiastic and willing to learn.
- Positive approach to change.
- Confident and professional in appearance and behaviour
Communication
Essential
- Effective listening, verbal and written communication skills
- Ability to communicate with staff at all levels
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- Must be willing to travel to other trust sites to ensure imaging clinical support team service cover
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
