Job summary
Senior Healthcare Assistant
Department Urology investigation unit
Band 3 £24,937 - £26,598 Per annum, pro rata if part-time
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
Are you an experienced Healthcare Assistant looking to take the next step in your career? We are seeking a proactive and compassionate Senior Healthcare Assistant to join our busy and friendly Urology Investigation Unit.
This is an exciting opportunity to work in a specialist outpatient setting, supporting patients undergoing a range of urological investigations including flexible cystoscopy, urodynamics and catheter care. You'll play a vital role in supporting the delivery of high-quality, patient-centred care and working as part of the clinical team in a fast-paced environment.
Do you have the ability to work independently as well as part of a team, experience in urology, outpatients or diagnostic procedures? If you are ready to build upon your NHS experience and grow in a specialist role, we will offer you opportunities to develop.
Please note that we are not able to offer sponsorship for this role.
Please be advised if you do not have a NHS Care Certificate you will be Band 2 until this has been completed alongside your 6-month probationary period.
Interview 16 October 2025
Main duties of the job
'We care We communicate We collaborate We contribute'
The urology investigation unit is a dedicated area for appointments, clinics and procedures. The post holder will work flexibly across the service to contribute to an environment that promotes excellence in the unit.
The aim of the role is to assist in the provision of specialist nursing care in the urology investigation unit. The post holder will be responsible for undertaking practical procedures under the supervision of trained nursing staff whilst working as part of the multidisciplinary team.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Clinical
To assist and support in the provision of patient care within an outpatient setting and when receiving patients for invasive procedures.
To assist in the preparation of procedure room equipment and the safe planning of stock as required.
Communication
To effectively communicate using verbal and non- verbal communication skills with patients and their families/ carers.
To provide information to senior staff about patients when required.
Quality
Adhere to the policies and protocols that support the specialist service as required.
Contribute to audits as required with the support of qualified staff.
Please refer to the Job Description for further details
Job description
Job responsibilities
Clinical
To assist and support in the provision of patient care within an outpatient setting and when receiving patients for invasive procedures.
To assist in the preparation of procedure room equipment and the safe planning of stock as required.
Communication
To effectively communicate using verbal and non- verbal communication skills with patients and their families/ carers.
To provide information to senior staff about patients when required.
Quality
Adhere to the policies and protocols that support the specialist service as required.
Contribute to audits as required with the support of qualified staff.
Please refer to the Job Description for further details
Person Specification
Qualifications and knowledge
Essential
- GCSE level or Functional Skills in Maths & English or equivalent knowledge
- NVQ Level 3 or equivalent experience
- CARE Certificate
- Knowledge of personal care and activities of daily living
- Awareness of importance of infection prevention & control
- Understanding of the importance of safe working practices
- Understanding of the role of a Healthcare Assistant
Desirable
- Studying Nursing or Midwifery or similar at university
- Awareness of NHS policies
- Assessors training/certificate
Experience
Essential
- Experience working in a care setting
- Experience of working in a team
Desirable
- Previous NHS experience
- Experience in supporting junior staff
Skills
Essential
- Ability to demonstrate commitment to high standards of care
- Accurate record keeping
- Ability to work under pressure
- Ability to prioritise tasks effectively at short notice
- Caring in a professional manner towards patients and their relatives
- Good time management
- Ability to induct, support, assess and develop junior members of staff.
- Ability to undertake clinical observations and tasks including phlebotomy
Desirable
Personal and people development
Essential
- Commitment to Safeguarding
- Presents a professional appearance
- Ability to work within a team
- Self-motivated and enthusiastic
- Commitment to working in a caring environment with people of all ages
Communication
Essential
- Clear spoken and written English
- Able to show care, empathy and respect to patients and their families
- Able to communicate with team members, carrying out instructions and feeding back information.
- Able to record care provided using MKUH documentation and complying with MKUH policies and guidelines.
- Able to feedback to staff on safe and effective practice.
Desirable
- Able to feedback on assessments undertaken.
Person Specification
Qualifications and knowledge
Essential
- GCSE level or Functional Skills in Maths & English or equivalent knowledge
- NVQ Level 3 or equivalent experience
- CARE Certificate
- Knowledge of personal care and activities of daily living
- Awareness of importance of infection prevention & control
- Understanding of the importance of safe working practices
- Understanding of the role of a Healthcare Assistant
Desirable
- Studying Nursing or Midwifery or similar at university
- Awareness of NHS policies
- Assessors training/certificate
Experience
Essential
- Experience working in a care setting
- Experience of working in a team
Desirable
- Previous NHS experience
- Experience in supporting junior staff
Skills
Essential
- Ability to demonstrate commitment to high standards of care
- Accurate record keeping
- Ability to work under pressure
- Ability to prioritise tasks effectively at short notice
- Caring in a professional manner towards patients and their relatives
- Good time management
- Ability to induct, support, assess and develop junior members of staff.
- Ability to undertake clinical observations and tasks including phlebotomy
Desirable
Personal and people development
Essential
- Commitment to Safeguarding
- Presents a professional appearance
- Ability to work within a team
- Self-motivated and enthusiastic
- Commitment to working in a caring environment with people of all ages
Communication
Essential
- Clear spoken and written English
- Able to show care, empathy and respect to patients and their families
- Able to communicate with team members, carrying out instructions and feeding back information.
- Able to record care provided using MKUH documentation and complying with MKUH policies and guidelines.
- Able to feedback to staff on safe and effective practice.
Desirable
- Able to feedback on assessments undertaken.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
