Job summary
Booking Coordinator
Department: Imaging
Band 3 £24,937 - £26,598 per annum pro rata
Various Fixed-term contracts available ending on31.12.2025, 18.05.2026 and 31.10.2026
Full-time/Part-time hours available, all MKUH roles will be considered for flexible working
You will play a key role in delivering an efficient, effective, and patient-focused appointment and reception service within the Imaging Department. This multifaceted role involves managing appointment requests from Health Centres, GPs, Outpatient Clinics, and Wards, as well as handling referrals and bookings for a wide range of imaging modalities, including CT, DEXA, MRI, ultrasound, and X-ray.
As a central member of the Imaging Administration & Clerical team, you will be responsible for booking both new and follow-up appointments, coordinating list set-ups, managing amendments and cancellations, and supporting patients throughout their imaging pathway.
If you're passionate about providing high-quality patient care through outstanding administrative and reception support, we welcome your application.
Interview date: W/C 15 or 16 October 2025
Main duties of the job
A key part of the role is ensuring that patients are scheduled in line with the Trust's Access Policy and national NHS targets, supporting timely and equitable access to imaging services. You will liaise confidently with patients, clinical teams, and referrers, dealing with a variety of queries and ensuring a high standard of customer service is consistently delivered.
In addition, you will contribute to administrative tasks such as updating booking protocols, supporting pathway changes, participating in training activities. The post will involve both cross-site and hybrid working. Working hours are rostered across a 7-day week, between 08:00 and 20:00, in line with service needs.
This is a busy and challenging role, ideal for someone who is bright, enthusiastic, and highly motivated, and who thrives in a fast-paced healthcare environment.
As a central member of the Imaging Administration & Clerical team, you will be responsible for booking both new and follow-up appointments, coordinating list set-ups, managing amendments and cancellations, and supporting patients throughout their imaging pathway.
You will also provide a professional and welcoming front-of-house reception service, handling face-to-face and telephone enquiries with care, accuracy, and empathy.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Communication & relationship building:
- Ensure that the service provided to patients and other service users is empathetic, caring and efficient. This may involve for example, tactfully encouraging patients not fully aware of the severity of their medical condition to attend investigations without unduly alarming them, or, dealing with patients, or their relatives/ care providers, who may be upset, angry or distressed.
Responsibilities for analysis:
- Use high levels of analytical and judgement skills when dealing with imaging enquiries. Referral information should be analysed to resolve problems for patients, carers and staff in relation to scheduled appointments and imaging staff roster commitments.
Responsibilities for planning & organisation of activities:
- Coordinate and organise own workload.
Policies and services development:
- Contribute to the development of clinical governance processes relevant to own area of responsibility.
Financial responsibility:
- Use trust equipment in a responsible and safe manner; ensuring it is not treated in a way which is likely to cause damage.
Managing people:
- Be responsible for his/her actions and patient workload and be able to work unsupervised as well as part of a multidisciplinary team.
Responsibility for information resources:
- Usea variety of IT systems which are essential to the performance of their day-to-day work including Microsoft applications (i.e., MS Teams, outlook, excel), radiology information system (i.e., CRIS) and hospital information system (i.e., Cerner).
Research & development:
- To keepup to date with current issues and developments within imaging. Share best practice and inform other staff of new A&C imaging developments
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
Communication & relationship building:
- Ensure that the service provided to patients and other service users is empathetic, caring and efficient. This may involve for example, tactfully encouraging patients not fully aware of the severity of their medical condition to attend investigations without unduly alarming them, or, dealing with patients, or their relatives/ care providers, who may be upset, angry or distressed.
Responsibilities for analysis:
- Use high levels of analytical and judgement skills when dealing with imaging enquiries. Referral information should be analysed to resolve problems for patients, carers and staff in relation to scheduled appointments and imaging staff roster commitments.
Responsibilities for planning & organisation of activities:
- Coordinate and organise own workload.
Policies and services development:
- Contribute to the development of clinical governance processes relevant to own area of responsibility.
Financial responsibility:
- Use trust equipment in a responsible and safe manner; ensuring it is not treated in a way which is likely to cause damage.
Managing people:
- Be responsible for his/her actions and patient workload and be able to work unsupervised as well as part of a multidisciplinary team.
Responsibility for information resources:
- Usea variety of IT systems which are essential to the performance of their day-to-day work including Microsoft applications (i.e., MS Teams, outlook, excel), radiology information system (i.e., CRIS) and hospital information system (i.e., Cerner).
Research & development:
- To keepup to date with current issues and developments within imaging. Share best practice and inform other staff of new A&C imaging developments
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- 3 GCSE at grade 4 or above of which 1 must be Maths or English. Alternatively, candidates must be able to demonstrate an appropriate level of knowledge gained from previous clerical experience.
- NVQ level 3 or equivalent qualification.
Experience
Essential
- Ability to input data and retrieve information on a computerized system.
- Previous experience in an administrative and/or client facing support role
- Knowledge of Microsoft packages especially Word and Excel
Desirable
- Previous experience in the NHS in an administrative and/or patient facing support role.
Skills
Essential
- Computer Literacy
- Able to work as part of a team and independently
- Ability to prioritize
- Ability to maintain a professional attitude in a pressured environment
- High quality customer service skills
- Good interpersonal skills
- Willingness to learn
Personal and people development
Essential
- Must be adaptable and flexible
- Able to work under pressure
- Proactive attitude
- Calm disposition and able to deal with issues with tact and diplomacy
- Methodical with a high degree of accuracy and precision
- Desire to achieve and sustain high standards
- Able to organise and manage own workload to meet deadlines
Communication
Essential
- Effective listening, verbal and written communication skills
- Ability to communicate with staff at all levels
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- Must be willing to travel to other trust sites to ensure imaging A&C service cover
Person Specification
Qualifications and knowledge
Essential
- 3 GCSE at grade 4 or above of which 1 must be Maths or English. Alternatively, candidates must be able to demonstrate an appropriate level of knowledge gained from previous clerical experience.
- NVQ level 3 or equivalent qualification.
Experience
Essential
- Ability to input data and retrieve information on a computerized system.
- Previous experience in an administrative and/or client facing support role
- Knowledge of Microsoft packages especially Word and Excel
Desirable
- Previous experience in the NHS in an administrative and/or patient facing support role.
Skills
Essential
- Computer Literacy
- Able to work as part of a team and independently
- Ability to prioritize
- Ability to maintain a professional attitude in a pressured environment
- High quality customer service skills
- Good interpersonal skills
- Willingness to learn
Personal and people development
Essential
- Must be adaptable and flexible
- Able to work under pressure
- Proactive attitude
- Calm disposition and able to deal with issues with tact and diplomacy
- Methodical with a high degree of accuracy and precision
- Desire to achieve and sustain high standards
- Able to organise and manage own workload to meet deadlines
Communication
Essential
- Effective listening, verbal and written communication skills
- Ability to communicate with staff at all levels
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- Must be willing to travel to other trust sites to ensure imaging A&C service cover
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
