Job summary
Breast Imaging Administrator
Department: Breast Imaging
Fixed-term contract until 31.12.2025
Band 3 £24,937 - £26,598 per annum pro rata
Part-time 30 hours per week (Mon: 0830-1630, Tue &Thurs: 1000-1800, Fri: 0830-1630), all MKUH roles will be considered for flexible working
The department provides a breast screening and symptomatic service for the population of Milton Keynes. Milton Keynes Breast Service has a well-established multidisciplinary team with excellent radiology, surgical and histopathology services so you'll need to be able to work collaboratively at all times.
Our team participates in many local health promotion activities in and around Milton Keynes.
We are seeking applications from a suitably qualified, enthusiastic and highly motivated candidate to join our friendly administrative breast care team.
The successful candidate will work well in a team environment and possess excellent communication and organisation skills.It is an exciting time to contribute your existing and transferable skills to the Breast Imaging Team.
*Please note, we have multiple vacancies so please specify when completing your application which hours you are applying for*
For an informal visit, please contact Michelle Stephenson or Laura Millard on 01908 996912.
Interview date: 26 & 27 August 2025
Main duties of the job
You will be responsible for the administration of breast screening clients and symptomatic patients and will contribute to the safe running of the breast screening office, ensuring that all NHS Breast Screening Programme targets and Trust standards are met.
- You will support with the management of referrals and the booking of both new and follow up appointments across the breast screening and symptomatic breast pathways.
- Collaboratively working as part of the breast imaging team, the post involves the coordination of list set-ups, amendments and cancellations.
- To ensure in line with the Trust's Access Policy, that patients are treated in a timely and effective manner and support the delivery of patient's rights to access imaging services within maximum wait times.
- To support the breast imaging service with administrative functions such as booking protocol updates, patient pathway changes, training etc.
- You will also cover other breast imaging administrators during periods of sickness/leave and share duties and responsibilities within the breast imaging A&C team based on service needs.
About us
"We care We communicate We collaborate We contribute"
"They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9" (NHS Staff Survey 2024).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
A flexible approach to the needs of the department is essential as there is a requirement for evening and possible weekend work. Previous experience, preferably within a healthcare environment, word processing skills with excellent accuracy & a working experience of Microsoft computer applications are essential. Prior experience using NBSS is desirable. The candidate must have excellent written and verbal communication skills.
Communication & relationship building:
- Ensure that the service provided to patients and other service users is empathetic, caring and efficient. This may involve for example, tactfully encouraging patients not fully aware of the severity of their medical condition to attend investigations without unduly alarming them, or, dealing with patients, or their relatives/ care providers, who may be upset, angry or distressed.
Responsibilities for analysis:
- Use high levels of analytical and judgement skills when dealing with imaging enquiries. Referral information should be analysed to resolve problems for patients, carers and staff in relation to scheduled appointments and imaging staff roster commitments.
Responsibilities for planning & organisation of activities:
- Coordinate and organise own workload.
Policies & service development:
- Contribute to the development of clinical governance processes relevant to own area of responsibility.
Financial responsibility:
- Use trust equipment in a responsible and safe manner; ensuring it is not treated in a way which is likely to cause damage.
Managing people:
- Be responsible for his/her actions and patient workload and be able to work unsupervised as well as part of a multidisciplinary team.
Responsibility for information resources:
- Usea variety of IT systems which are essential to the performance of their day-to-day work including Microsoft applications (i.e., MS Teams, outlook, excel), radiology information system (i.e., CRIS), National Breast screening System (NBSS), BSSelect and hospital information system (i.e., Cerner).
Research & development:
- To keep up to date with current issues and developments breast imaging. Share best practice and inform other staff of new A&C imaging developments
Freedom to act:
- Undertaking a period of in-post training for 6-12 months to understand all aspects of the post and to attend other training courses as required.
Other responsibilities:
- Have a flexible approach to how contracted hours of work are scheduled.
Please refer to the job description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
A flexible approach to the needs of the department is essential as there is a requirement for evening and possible weekend work. Previous experience, preferably within a healthcare environment, word processing skills with excellent accuracy & a working experience of Microsoft computer applications are essential. Prior experience using NBSS is desirable. The candidate must have excellent written and verbal communication skills.
Communication & relationship building:
- Ensure that the service provided to patients and other service users is empathetic, caring and efficient. This may involve for example, tactfully encouraging patients not fully aware of the severity of their medical condition to attend investigations without unduly alarming them, or, dealing with patients, or their relatives/ care providers, who may be upset, angry or distressed.
Responsibilities for analysis:
- Use high levels of analytical and judgement skills when dealing with imaging enquiries. Referral information should be analysed to resolve problems for patients, carers and staff in relation to scheduled appointments and imaging staff roster commitments.
Responsibilities for planning & organisation of activities:
- Coordinate and organise own workload.
Policies & service development:
- Contribute to the development of clinical governance processes relevant to own area of responsibility.
Financial responsibility:
- Use trust equipment in a responsible and safe manner; ensuring it is not treated in a way which is likely to cause damage.
Managing people:
- Be responsible for his/her actions and patient workload and be able to work unsupervised as well as part of a multidisciplinary team.
Responsibility for information resources:
- Usea variety of IT systems which are essential to the performance of their day-to-day work including Microsoft applications (i.e., MS Teams, outlook, excel), radiology information system (i.e., CRIS), National Breast screening System (NBSS), BSSelect and hospital information system (i.e., Cerner).
Research & development:
- To keep up to date with current issues and developments breast imaging. Share best practice and inform other staff of new A&C imaging developments
Freedom to act:
- Undertaking a period of in-post training for 6-12 months to understand all aspects of the post and to attend other training courses as required.
Other responsibilities:
- Have a flexible approach to how contracted hours of work are scheduled.
Please refer to the job description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- Educated to level 2 with grades 4 or above in Maths or English. Alternatively, candidates must be able to demonstrate an appropriate level of knowledge gained from previous clerical experience.
- NVQ level 3 business administration or equivalent qualification.
Experience
Essential
- Ability to data input and retrieve information on a computerized system.
- Previous experience in an administrative and/or client facing support role
- Knowledge of Microsoft packages especially Word and Excel
Desirable
- Previous experience in the NHS in an administrative and/or patient facing support role.
Skills
Essential
- Computer Literacy
- Able to work as part of a team and independently
- Ability to prioritize
- Ability to maintain a professional attitude in a pressured environment
- High quality customer service skills
- Good interpersonal skills
- Willingness to learn
Personal and people development
Essential
- Must be adaptable and flexible
- Able to work under pressure
- Proactive attitude
- Calm disposition and able to deal with issues with tact and diplomacy
- Methodical with a high degree of accuracy and precision
- Desire to achieve and sustain high standards
- Able to organise and manage own workload to meet deadlines
Communication
Essential
- Effective listening, verbal and written communication skills
- Ability to communicate with staff at all levels
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- Commitment to evening and weekend shifts as required.
Person Specification
Qualifications and knowledge
Essential
- Educated to level 2 with grades 4 or above in Maths or English. Alternatively, candidates must be able to demonstrate an appropriate level of knowledge gained from previous clerical experience.
- NVQ level 3 business administration or equivalent qualification.
Experience
Essential
- Ability to data input and retrieve information on a computerized system.
- Previous experience in an administrative and/or client facing support role
- Knowledge of Microsoft packages especially Word and Excel
Desirable
- Previous experience in the NHS in an administrative and/or patient facing support role.
Skills
Essential
- Computer Literacy
- Able to work as part of a team and independently
- Ability to prioritize
- Ability to maintain a professional attitude in a pressured environment
- High quality customer service skills
- Good interpersonal skills
- Willingness to learn
Personal and people development
Essential
- Must be adaptable and flexible
- Able to work under pressure
- Proactive attitude
- Calm disposition and able to deal with issues with tact and diplomacy
- Methodical with a high degree of accuracy and precision
- Desire to achieve and sustain high standards
- Able to organise and manage own workload to meet deadlines
Communication
Essential
- Effective listening, verbal and written communication skills
- Ability to communicate with staff at all levels
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- Commitment to evening and weekend shifts as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
