Job summary
Patient Pathway Administrator / Receptionist
Department: Cancer Centre
Band 3 £24,937 - £26,598 per annum pro rata
Fixed-term contract until 31.01.2026
Part-time 30 hours per week, all MKUH roles will be considered for flexible working
We have an excellent opportunity for an enthusiastic and motivated individual to join our Trust as a Patient Pathway Administrator / Receptionist; we are looking for a motivated & hardworking individual to join our Macmillan and Oncology team in our Cancer Centre.
You will work within this dedicated team to facilitate the smooth running of the reception and clinic areas, scheduling and booking appointments and ensuring that co-ordinated and streamlined communication revolve around the patient and their individual needs.
You should have experience of working as a receptionist or in a customer focused environment, and have knowledge of customer care. We are looking for individuals with excellent communication skills, the ability to work well under pressure, and a desire to provide a first class service for patients and clinical teams.
This rapidly expanding modern and busy service offers many training opportunities for their staff, recent developments have led to the opening of our cancer centre in February 2020 and the Radiotherapy centre in 2024. This developing service is supported by a forward thinking & supportive Management Team, Nurse Practitioners, Palliative Care Team & Macmillan Wellbeing and Support Centre.
Interview date: 12.08.2025
Main duties of the job
- Responsible for entering accurate data onto the patient access system via Consultant proforma's / instructions, following the patient access policy, in accordance with patient choice.
- Central communication point for patients attending for appointments, ensuring that patients (and their families) are clear about next appointments and that choice is offered, as far as possible, regarding timing.
- Act as a point of contact to listen to patients' queries and concerns and pass them to the appropriate areas.
- Ensure that all patient entries are up to date and accurate. Alert the Unit Senior Sister of any concerns regarding this process.
- Ensure patients read notes are available for clinics and treatment appointments.
We firmly believe in holistic care, with a newly established wellbeing team to enhance the recovery package for patients living with and beyond cancer. We have Citizen Advice Bureau onsite and offer a wide range of carers and patient support groups.
Opportunities to develop both clinical & managerial skills & for further study.
About us
"We care We communicate We collaborate We contribute"
"Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10 and 76% feel strongly about approaching their managers regarding flexible working" (NHS Staff Survey 2024).
- Free on-site parking
- Free refreshments
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
- To be part of the Macmillan and Oncology Unit teams and work to enable the objectives of the Trust to be achieved.
- To contribute to the Trust complying with Clinical Governance and Risk Management.
- To meet and greet visitors to the department.
- To ensure information from the waiting list proforma is entered in to the Care Records System.
- Book patients on the Waiting lists in order of clinical priority and chronological order.
- Contact the patients via phone as necessary.
- Identify when lists are over/ under booked to Macmillan Senior Sister.
- Prepare and communicate final lists to all Clinical area.
- Monitor and review planned lists.
- Book patients in advance for pre chemo assessment.
- Liaise with Haematology Outpatient area and ward 25 admissions, especially with respect to patients with follow up.
- Ensure all waiting list movements and information is recorded on to the system in a timely and appropriate manner and communication is maintained with all appropriate areas.
Please refer to the Job Description for further details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
- To be part of the Macmillan and Oncology Unit teams and work to enable the objectives of the Trust to be achieved.
- To contribute to the Trust complying with Clinical Governance and Risk Management.
- To meet and greet visitors to the department.
- To ensure information from the waiting list proforma is entered in to the Care Records System.
- Book patients on the Waiting lists in order of clinical priority and chronological order.
- Contact the patients via phone as necessary.
- Identify when lists are over/ under booked to Macmillan Senior Sister.
- Prepare and communicate final lists to all Clinical area.
- Monitor and review planned lists.
- Book patients in advance for pre chemo assessment.
- Liaise with Haematology Outpatient area and ward 25 admissions, especially with respect to patients with follow up.
- Ensure all waiting list movements and information is recorded on to the system in a timely and appropriate manner and communication is maintained with all appropriate areas.
Please refer to the Job Description for further details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- Good standard of education
- Basic computer skills/knowledge of CRS
- Knowledge of importance of confidentiality
Desirable
- Knowledge of medical and clinical terms and issues
Experience
Essential
- Experience of using a range of IT packages including CRS
- Experience of working within a customer services environment
- NHS experience
- Experience of working in a healthcare environment
Skills
Essential
- Good IT skills in relation to current databases used within NHS
- Good use of initiative
- Well developed organizational skills
- Good people skills
- To be sensitive and understanding of individual circumstances
- Able to work under pressure
- Excellent communication skills
Desirable
- Excellent prioritizing skills
Personal and people development
Essential
- Polite and Courteous
- Professional attitude
- Self motivated and team player
- Commitment to personal development
Desirable
- Initiative and common sense
Communication
Essential
- Good communication skills in relation to telephone techniques
- Polite and Courteous to all visitors to the units
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- Good standard of education
- Basic computer skills/knowledge of CRS
- Knowledge of importance of confidentiality
Desirable
- Knowledge of medical and clinical terms and issues
Experience
Essential
- Experience of using a range of IT packages including CRS
- Experience of working within a customer services environment
- NHS experience
- Experience of working in a healthcare environment
Skills
Essential
- Good IT skills in relation to current databases used within NHS
- Good use of initiative
- Well developed organizational skills
- Good people skills
- To be sensitive and understanding of individual circumstances
- Able to work under pressure
- Excellent communication skills
Desirable
- Excellent prioritizing skills
Personal and people development
Essential
- Polite and Courteous
- Professional attitude
- Self motivated and team player
- Commitment to personal development
Desirable
- Initiative and common sense
Communication
Essential
- Good communication skills in relation to telephone techniques
- Polite and Courteous to all visitors to the units
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
