Job summary
Senior Healthcare Assistant
Department: Emergency Department
Band 2/3 pro rata if part-time
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
Do you have a passion for patient care and want to work in a fast-paced hospital environment? Are you a committed, caring and collaborative individual?
The Emergency Department (ED) are currently looking for FIVE new Healthcare Assistants. The role of the ED is to treat patients who have serious medical conditions, life-threatening illnesses/injuries and limb-threatening problems by providing a 24-hour care to an average of 240 patients every day. Therefore, you will need to always be pro-active, alert and ready for anything.
As a Healthcare Assistant in the Emergency Department, you will work collaboratively with Staff Nurses, Consultants and ambulance staff.
We are looking for pro-active, enthusiastic, compassionate individuals who understand the importance of excellence in health and safety and who enjoy working as part of a team.
You must be understanding of accurate documentation within the workplace, be self-motivated be wanting to improve patient lives and be caring at all times.
Here is more information on ED :
Welcome to the Emergency Department - Milton Keynes University Hospital (mkuh.nhs.uk)
Please be advised you must have an NHS Care Certificate to be Band 3. You will be Band 2 until you pass this and your probation.
Unfortunately we are not sponsoring at this current time.
Main duties of the job
About us
We care We communicate We collaborate We contribute
A strong 76.6% of this staff group express genuine enthusiasm for their work.(NHS Staff Survey 2024).
- Free on-site parking
- Free refreshments
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
-
To have knowledge of clinical observations, glucose monitoring and urinalysis, all requiring the use of equipment or tools and require an understanding of the correct escalation process, reporting patient conditions to a senior member of staff.
-
To organise own daily workload, adjusting and prioritising appropriately as the department actively dictates.
-
Communicatefactual information to patients regarding their condition within your clinical remit. Patients may have barriers to understanding such as a physical or mental disability, including dementia and so information will need to be delivered with tact, empathy, and sensitivity.
-
To use advanced communication skills to encourage patients to engage and undertake activities of daily living/procedures.
-
To ensure that patients, relatives needs are met in a courteous, helpful, and compassionate manner.
-
To ensure all visitors to the department are dealt with in a courteous and helpful manner
Please refer to the job description for further details.
Job description
Job responsibilities
-
To have knowledge of clinical observations, glucose monitoring and urinalysis, all requiring the use of equipment or tools and require an understanding of the correct escalation process, reporting patient conditions to a senior member of staff.
-
To organise own daily workload, adjusting and prioritising appropriately as the department actively dictates.
-
Communicatefactual information to patients regarding their condition within your clinical remit. Patients may have barriers to understanding such as a physical or mental disability, including dementia and so information will need to be delivered with tact, empathy, and sensitivity.
-
To use advanced communication skills to encourage patients to engage and undertake activities of daily living/procedures.
-
To ensure that patients, relatives needs are met in a courteous, helpful, and compassionate manner.
-
To ensure all visitors to the department are dealt with in a courteous and helpful manner
Please refer to the job description for further details.
Person Specification
Qualifications and knowledge
Essential
- GCSE level or Functional Skills in Maths & English or equivalent knowledge
- NVQ Level 3 or equivalent experience
- NHS CARE Certificate
- Knowledge of personal care and activities of daily living
- Studying Nursing or Midwifery or similar at university
- Awareness of importance of infection prevention & control
- Understanding of the importance of safe working practices
- Understanding of the role of a Healthcare Assistant
Desirable
- Awareness of NHS policies
- Assessors training/certificate
Experience
Essential
- Experience working in a care setting
- Experience of working in a team
Desirable
- Previous NHS experience
- Experience in supporting junior staff
Skills
Essential
- Ability to demonstrate commitment to high standards of care
- Accurate record keeping
- Ability to work under pressure
- Ability to prioritise tasks effectively at short notice
- Caring in a professional manner towards patients and their relatives.
- Good time management
- Ability to induct, support, assess and develop junior members of staff.
- Ability to undertake clinical observations and tasks including phlebotomy
Desirable
Personal and people development
Essential
- Commitment to Safeguarding
- Presents a professional appearance
- Ability to work within a team
- Self-motivated and enthusiastic
- Commitment to working in a caring environment with people of all ages
Communication
Essential
- Clear spoken and written English
- Able to show care, empathy and respect to patients and their families
- Able to communicate with team members, carrying out instructions and feeding back information.
- Able to record care provided using MKUH documentation and complying with MKUH policies and guidelines.
- Able to feedback to staff on safe and effective practice.
Desirable
- Able to feedback on assessments undertaken.
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
Person Specification
Qualifications and knowledge
Essential
- GCSE level or Functional Skills in Maths & English or equivalent knowledge
- NVQ Level 3 or equivalent experience
- NHS CARE Certificate
- Knowledge of personal care and activities of daily living
- Studying Nursing or Midwifery or similar at university
- Awareness of importance of infection prevention & control
- Understanding of the importance of safe working practices
- Understanding of the role of a Healthcare Assistant
Desirable
- Awareness of NHS policies
- Assessors training/certificate
Experience
Essential
- Experience working in a care setting
- Experience of working in a team
Desirable
- Previous NHS experience
- Experience in supporting junior staff
Skills
Essential
- Ability to demonstrate commitment to high standards of care
- Accurate record keeping
- Ability to work under pressure
- Ability to prioritise tasks effectively at short notice
- Caring in a professional manner towards patients and their relatives.
- Good time management
- Ability to induct, support, assess and develop junior members of staff.
- Ability to undertake clinical observations and tasks including phlebotomy
Desirable
Personal and people development
Essential
- Commitment to Safeguarding
- Presents a professional appearance
- Ability to work within a team
- Self-motivated and enthusiastic
- Commitment to working in a caring environment with people of all ages
Communication
Essential
- Clear spoken and written English
- Able to show care, empathy and respect to patients and their families
- Able to communicate with team members, carrying out instructions and feeding back information.
- Able to record care provided using MKUH documentation and complying with MKUH policies and guidelines.
- Able to feedback to staff on safe and effective practice.
Desirable
- Able to feedback on assessments undertaken.
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
