Job summary
Medical Records Clerk
Department: Medical Records
Band 2 £24,169 per annum pro rata
Hours: 37.5 hours per week,all MKUH roles will be considered for flexible working
Fixed Term until 15.02.2026
Patient Access has an exciting opportunity for 1 x 37.5 hours Medical Records Clerk to join the team on a fixed term contract.
Experience of using Microsoft packages is essential. Training will be given on eCare and the patient administration systems used, if needed.
The successful applicant must be able to demonstrate exceptional organisational skills. The role requires the ability to multitask with prioritisation of tasks. The role can be very busy with varying demands depending on the needs of the service. The successful applicant must always therefore be able to work well under pressure remaining courteous and professional. The successful candidate must be flexible to the changing needs of the department and teams, as needed. They must enjoy working as part of a large team.
We are looking for someone who has the ability to adapt and work across all services as needed with excellent keyboard skills. You will be working within a large team and will need to deliver on performance targets.
If you are looking for experience and knowledge, secondments will be accepted so please apply if interested.
Interview: w/c 28.07.2025
Please note that we are not able to offer sponsorship for this role
Main duties of the job
There is a physical demand that goes along with the job and you need to be prepared for being on your feet/walking for long periods of time.
The post holder will be required to support the provision of an efficient and effective Medical Records service. Undertake accurate filing and maintenance of records ensuring their timely retrieval and maintain systems to support these aims.
About us
'Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working. '(NHS Staff Survey 2024).
We Care We communicate We collaborate We contribute
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free refreshments
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
- To use visual display units and other technical equipment which may be located in the section.
- To prepare files for use at Outpatient Clinics or for Inpatient or Day Case stay in accordance with laid down instructions.
- To deal with requirements for add-on clinics.
- The collection and delivery of patient files around the hospital site.
- To manage the destruction of patient files in accordance with the agreed guidelines.
- Open and date stamp incoming mail
- To deal with telephone queries politely and promptly.
- To answer queries regarding records as required.
- Have the ability to input and retrieve data from computerised systems.
- To update patient demographics from information received i.e. from Doctors; Patients; Quality Team.
Please refer to the attached Job Description for further details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
- To use visual display units and other technical equipment which may be located in the section.
- To prepare files for use at Outpatient Clinics or for Inpatient or Day Case stay in accordance with laid down instructions.
- To deal with requirements for add-on clinics.
- The collection and delivery of patient files around the hospital site.
- To manage the destruction of patient files in accordance with the agreed guidelines.
- Open and date stamp incoming mail
- To deal with telephone queries politely and promptly.
- To answer queries regarding records as required.
- Have the ability to input and retrieve data from computerised systems.
- To update patient demographics from information received i.e. from Doctors; Patients; Quality Team.
Please refer to the attached Job Description for further details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- NVQ Level 2 or equivalent qualification or experience
- GCSE English and Maths or equivalent
- IT (excel, word)
Experience
Essential
- Use of eCare, EDM, ICE, BigHand (appointments, patient records, letters, diagnostic results)
- Administrative support (calls, patient queries, letter support, data entry)
- General office duties
- Microsoft Office, Excel, and others
- Understanding confidentiality, Information Governance, and the Data Protection Act
Desirable
- NHS experience
- Hospital environment
- Understanding medical terminology
Skills
Essential
- Ability to deal with confidential/sensitive information
- Ability to work autonomously and proactively
- Highly developed interpersonal and communication skills
- Highly developed organisational skills
- Able to prioritise work effectively for self and others and deal with non-routine tasks under pressure
- Attention to detail and quality of work for self and team
- Team working skills
Personal and people development
Essential
- Presents a professional appearance
- Ability to work within a team
- Self-motivated and enthusiastic
- Reliable
Communication
Essential
- Within own team and between teams
- Building key relationships
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- NVQ Level 2 or equivalent qualification or experience
- GCSE English and Maths or equivalent
- IT (excel, word)
Experience
Essential
- Use of eCare, EDM, ICE, BigHand (appointments, patient records, letters, diagnostic results)
- Administrative support (calls, patient queries, letter support, data entry)
- General office duties
- Microsoft Office, Excel, and others
- Understanding confidentiality, Information Governance, and the Data Protection Act
Desirable
- NHS experience
- Hospital environment
- Understanding medical terminology
Skills
Essential
- Ability to deal with confidential/sensitive information
- Ability to work autonomously and proactively
- Highly developed interpersonal and communication skills
- Highly developed organisational skills
- Able to prioritise work effectively for self and others and deal with non-routine tasks under pressure
- Attention to detail and quality of work for self and team
- Team working skills
Personal and people development
Essential
- Presents a professional appearance
- Ability to work within a team
- Self-motivated and enthusiastic
- Reliable
Communication
Essential
- Within own team and between teams
- Building key relationships
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
