Job summary
Support Services Supervisor
Department Hotel Services
Band 3 - £24,625 - £25,674 per annum, pro rata
Hours 37.5 hours per week, various shifts available.All MKUH roles will be considered for flexible working.
Do you enjoy leading and inspiring a team, driving them towards success?
Are you passionate about meeting set services level agreements while ensuring compliance with health and safety regulations and infection control standards?
Can you work effectively both independently and as part of a team?
If you are ready for an exciting challenge, join our dynamic and fast-paced department as a support team leader. We would love to hear from you.
You will be required to also work closely with clinical service teams and our hospital visitors.Perform a wide range of duties connected to the provision of support services within the Trust and ensure a high standard of service delivery in relation to the support services functions.
Your primary duties will include the day-to-day management and supervision of a team of support (Portering) staff, monitoring response times and completion of jobs within the time frames stated in the Service Level Agreement.
Shift Pattern:
07.00 - 15.00
09.00 - 22.00
15.00 - 23.00
23.00 - 07.00
Two out of four weekends off. The successful applicants will carry out a variety of cleaning tasks with full training provided.
For more information about the role or an informal chat please contact Aiden.ralph@mkuh.nhs.uk
Main duties of the job
The post holder will be required to perform a wide range of duties connected to the provision of support services within the Trust.
Post holders will ensure a high standard of service delivery in relation to the support services functions.
Primary duties will include the day to day management and supervision of a team of support (Portering) staff, monitoring response times and completion of jobs within the time frames stated in the Service Level Agreement.
Liaising with the service users to ensure practices and procedures are maintained to meet demands of the service users and comply with legislation.
Post holders will be required to work without supervision and use a high level of initiative in decision making.
About us
'7.10 out of 10 feel they experience a safer workplace and focus on wellbeing, supporting one another and prioritising over all wellbeing, this scoring has increased from last year.' (NHS Staff Survey 2024).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free refreshments
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Main duties and responsibilities
Organisation and forward planning of rosters, ensuring consistent staff levels across all shifts.
Manage allocation of staff to areas of responsibility, by forward and daily planning of available staff. Complete worked hours tracking documentation to accurately reflect staff allocation.
Other Duties
Understand and manage situations which may arise as a result of stress related issues when dealing with patients, visitors, and staff. Such incidents will require high levels of diplomacy, tact and negotiating skills.
Undertake any training and personal development as required in relation to the job, to meet the demands of the post and changes in law.
Please refer to the Job Description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
Main duties and responsibilities
Organisation and forward planning of rosters, ensuring consistent staff levels across all shifts.
Manage allocation of staff to areas of responsibility, by forward and daily planning of available staff. Complete worked hours tracking documentation to accurately reflect staff allocation.
Other Duties
Understand and manage situations which may arise as a result of stress related issues when dealing with patients, visitors, and staff. Such incidents will require high levels of diplomacy, tact and negotiating skills.
Undertake any training and personal development as required in relation to the job, to meet the demands of the post and changes in law.
Please refer to the Job Description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- NVQ Level 3 or equivalent qualification or equivalent experience in a relevant industry
Desirable
- Certificate in Supervisory Management or first line management
- Knowledge of Hospital acquired infections and infection control procedures
Experience
Essential
- Experience in using basic computer programmes such as word, excel and outlook
- Experience of team building, motivation and managing staff of all abilities
- Experience working in portering and waste management
Desirable
- Experience in NHS, public sector organisation or relevant experience
Skills
Essential
- To work on own initiative, plans, organises and manages own workload and that of others. Prioritise duties at short notice.
- Excellent communication skills at all levels
- To have high levels of tact and diplomacy, and to demonstrate assertiveness when required to resolve management situations e.g. sickness absence, conduct.
- Physically fit and able to stand most of the day
Personal and people development
Essential
- Ability to work as part of a team and independently.
- To want to develop as a leader.
- To be able to communicate with staff of all levels.
Communication
Essential
- Good verbal communication
- Good written communication
Person Specification
Qualifications and knowledge
Essential
- NVQ Level 3 or equivalent qualification or equivalent experience in a relevant industry
Desirable
- Certificate in Supervisory Management or first line management
- Knowledge of Hospital acquired infections and infection control procedures
Experience
Essential
- Experience in using basic computer programmes such as word, excel and outlook
- Experience of team building, motivation and managing staff of all abilities
- Experience working in portering and waste management
Desirable
- Experience in NHS, public sector organisation or relevant experience
Skills
Essential
- To work on own initiative, plans, organises and manages own workload and that of others. Prioritise duties at short notice.
- Excellent communication skills at all levels
- To have high levels of tact and diplomacy, and to demonstrate assertiveness when required to resolve management situations e.g. sickness absence, conduct.
- Physically fit and able to stand most of the day
Personal and people development
Essential
- Ability to work as part of a team and independently.
- To want to develop as a leader.
- To be able to communicate with staff of all levels.
Communication
Essential
- Good verbal communication
- Good written communication
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
