Job summary
Ward Clerk
Department: Paediatrics
Band: 2, £24,169 Per annum, pro rata
Hours: Full time 37.5 hours per week, Fixed Term until 31 January 2026, all MKUH roles will be considered for flexible working
Are you passionate about providing exceptional administrative support to a team? Are you able to ensure confidentiality when handling sensitive information? If so, you might be the person we need to join our team!
We are looking for a competent and professional Ward Clerk for our children's ward, which is a 22 bedded ward providing inpatient care to emergency and elective patients aged between 10 days and 16 years. As a Ward Clerk you will act as the focal point for the Ward and the team, confidentiality and patient safety being key at all times.
You will provide a high standard of administration support to the Ward Manager, medical and nursing staff and the wider team; interacting with other departments, patients and their visitors. You will monitor and manage the Electronic Patient Records system on the ward, ensuring an up-to-date bed state. You will respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that information is accurate and meets governance standards.
'We care We communicate We collaborate We contribute'
Please note that we are not able to offer sponsorship for this role.
Interview date: 04 July 2025
Main duties of the job
To be an integral part of the Paediatric Unit team, providing efficient secretarial and clerical support.
The post-holder will provide an efficient, confidential and professional secretarial service to the Paediatric clinical teams. This will include administration and secretarial support to enable provision of patient care.
About us
NHS Staff Survey: Four out of five Administrative and Clerical colleagues feel they can make suggestions to improve the work of their team or department.
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
Free on-site parking
Free Refreshments
Great flexible workingopportunities
Discounted gym membership
Lease car scheme
Generous annual leave and pension scheme
On site nursery (chargeable)
Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Greet all visitors to the unit in a friendly, helpful and courteous manner, maintaining ward safety as per operational policy.
Be involved in the training of new staff (with the support if the IT department) in use of the Trusts computer systems.
Order and maintain adequate supplies of equipment, printing and stationary.
Complete request for repairs, maintenance etc, as requested. Ensuring a good audit trail and follow up as required until completed.
Deal with personal effects and documentation relating to lost property and property belonging to patients who have died on the unit.
Undertake general clerical duties in the clinical area including completing records, filing, photocopying, handling mail and filing in case notes.
Provide an accurate account of bed management via electronic systems e.g. admissions, transfers and discharges.
Answer the telephone, relaying any relevant messages when required.
Book any appointments needed for patients and ensure the patients are informed of times and dates.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
Greet all visitors to the unit in a friendly, helpful and courteous manner, maintaining ward safety as per operational policy.
Be involved in the training of new staff (with the support if the IT department) in use of the Trusts computer systems.
Order and maintain adequate supplies of equipment, printing and stationary.
Complete request for repairs, maintenance etc, as requested. Ensuring a good audit trail and follow up as required until completed.
Deal with personal effects and documentation relating to lost property and property belonging to patients who have died on the unit.
Undertake general clerical duties in the clinical area including completing records, filing, photocopying, handling mail and filing in case notes.
Provide an accurate account of bed management via electronic systems e.g. admissions, transfers and discharges.
Answer the telephone, relaying any relevant messages when required.
Book any appointments needed for patients and ensure the patients are informed of times and dates.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- GCSEs in Maths and English or equivalent
- Computer literate
- Willingness to train on the job
Desirable
- Knowledge of role
- Awareness of how ward / department is organized
- eCare experience
Experience
Essential
- Experience of using IT packages
- Experience in dealing with the public / customer care
Desirable
- Previous ward clerk experience
- Experience of working in the NHS
- Working in a busy environment
Skills
Essential
- Keyboard skills
- Able to work under pressure
- Able to multi-task
- Organisational - able to initiate own tasks
- Effective written and verbal skills
- Ability to use own initiative
- Ability to deal with sensitive and complex issues
Desirable
- Proficient in Word/Excel/Outlook etc
Personal and people development
Essential
- Good time management
- Able to form good inter-personal relationships with all members of the multi-disciplinary team
- Able to share knowledge
- Professional attitude
Communication
Essential
- Excellent communication skills interpersonal skills including empathy and diplomacy
- Self-aware
- Calm and reasonable
- Approachable
Person Specification
Qualifications and knowledge
Essential
- GCSEs in Maths and English or equivalent
- Computer literate
- Willingness to train on the job
Desirable
- Knowledge of role
- Awareness of how ward / department is organized
- eCare experience
Experience
Essential
- Experience of using IT packages
- Experience in dealing with the public / customer care
Desirable
- Previous ward clerk experience
- Experience of working in the NHS
- Working in a busy environment
Skills
Essential
- Keyboard skills
- Able to work under pressure
- Able to multi-task
- Organisational - able to initiate own tasks
- Effective written and verbal skills
- Ability to use own initiative
- Ability to deal with sensitive and complex issues
Desirable
- Proficient in Word/Excel/Outlook etc
Personal and people development
Essential
- Good time management
- Able to form good inter-personal relationships with all members of the multi-disciplinary team
- Able to share knowledge
- Professional attitude
Communication
Essential
- Excellent communication skills interpersonal skills including empathy and diplomacy
- Self-aware
- Calm and reasonable
- Approachable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
