Job summary
Patient Pathway Administrator
Department: Cancer and Haematology CSU
Band 3 - £24,625 - £25,674 per annum
Hours: Full time 37.5 hrs week all MKUH roles will be considered for flexible working
#TeamMKUH are seeking a reliable and enthusiastic Patient Pathway Administrator (PPA) to help deliver a high standard of customer care. The successful applicant will possess excellent organisational and communication skills with the ability to manage a varied, fast paced workload. It is a bonus if you have knowledge of clinical and medical terminology.
You will work within this dedicated team to facilitate the smooth running of the administration duties in the clinical areas, scheduling / booking appointments, ensuring that co-ordinated and streamlined communication revolve around the patient and their individual needs, alongside supporting the Medical and Nursing team.
Our new team member must be educated to GCSE standard, possess good knowledge of confidentiality and be competent in the use of computers systems including Microsoft packages.
Please note that we are not able to offer sponsorship for this role.
Interview: w/c 16.06.2025
Main duties of the job
Responsible for providing a wide range of administration and clerical support to the coordinators, consultants and haematology team to facilitate a smooth, efficient and confidential patient pathway.
About us
MKUH staff scored highest for 'I look forward to coming to work'
"Four out of five Administrative and Clerical colleagues feel they can make suggestions to improve the work of their team or department. (NHS Staff Survey 2023)."
We care We communicate We collaborate We contribute
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free refreshments
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
- Excellent communication and interpersonal skills to deal with patients.
- High Standard of organizational and administration ability
- GoodKeyboard Skillsto ensure accurate data entry.
- Good organizational skills
- Ability to work on own initative
- Ability to prioritise own work load.
- Numerate & IT literate skill must include word and excel
- Excellent telephone manner.
- Ability to work as part of a team with a friendly and approachable manner
- Ability to demonstrate a Can-Do attitude and work under pressure
- Understanding of confidentially
- Work with and maintain guidelines and policies related to patient access.
- Liaise with outside agencies including GP surgeries, health centres, private hospitals, nursing homes and tertiary centres
- Respond to patient queries.
- Make and re-schedule appointments as required.
- Deal with incoming mail.
- Order supplies as required.
- Contact patients to remind them about their appointments.
- Assist in dealing with patient complaints.
- Book interpreters for patients.
- Assist in training new staff as required.
Please refer to the attached Job Description for more details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
- Excellent communication and interpersonal skills to deal with patients.
- High Standard of organizational and administration ability
- GoodKeyboard Skillsto ensure accurate data entry.
- Good organizational skills
- Ability to work on own initative
- Ability to prioritise own work load.
- Numerate & IT literate skill must include word and excel
- Excellent telephone manner.
- Ability to work as part of a team with a friendly and approachable manner
- Ability to demonstrate a Can-Do attitude and work under pressure
- Understanding of confidentially
- Work with and maintain guidelines and policies related to patient access.
- Liaise with outside agencies including GP surgeries, health centres, private hospitals, nursing homes and tertiary centres
- Respond to patient queries.
- Make and re-schedule appointments as required.
- Deal with incoming mail.
- Order supplies as required.
- Contact patients to remind them about their appointments.
- Assist in dealing with patient complaints.
- Book interpreters for patients.
- Assist in training new staff as required.
Please refer to the attached Job Description for more details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- Good standard of education
- Good computer skills/knowledge of CRS
- Knowledge of importance of confidentiality
Desirable
- Knowledge of medical and clinical terms and issues
Experience
Essential
- Experience of using a range of IT packages including CRS
- Experience of working within a customer services environment
- NHS experience
- Experience of working in a healthcare environment
Skills
Essential
- Good IT skills in relation to current databases used within NHS
- Good use of initiative
- Well developed organizational skills
- Excellent prioritizing skills
- To be sensitive and understanding of individual circumstances
- Able to work under pressure
- Excellent communication skills
Desirable
Personal and people development
Essential
- Polite and courteous
- Professional attitude
- Self motivated and team player
- Commitment to personal development
Desirable
- Initiative and common sense
Communication
Essential
- Good communication skills in relation to telephone techniques
- Polite and courteous to all visitors to the units
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- Good standard of education
- Good computer skills/knowledge of CRS
- Knowledge of importance of confidentiality
Desirable
- Knowledge of medical and clinical terms and issues
Experience
Essential
- Experience of using a range of IT packages including CRS
- Experience of working within a customer services environment
- NHS experience
- Experience of working in a healthcare environment
Skills
Essential
- Good IT skills in relation to current databases used within NHS
- Good use of initiative
- Well developed organizational skills
- Excellent prioritizing skills
- To be sensitive and understanding of individual circumstances
- Able to work under pressure
- Excellent communication skills
Desirable
Personal and people development
Essential
- Polite and courteous
- Professional attitude
- Self motivated and team player
- Commitment to personal development
Desirable
- Initiative and common sense
Communication
Essential
- Good communication skills in relation to telephone techniques
- Polite and courteous to all visitors to the units
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
