Job summary
Ward Clerk
Department: Ward 19
Band 2 £24,169 per annum, pro rata
Hours: 15 per week, all MKUH roles will be considered for flexible working
Ward 19 is mixed sex, frailty and general medicine 30 bedded ward. We have a large team of doctors, nurses, and therapy team, and work closely with other multi-disciplinary teams. We are friendly, approachable, and supportive, and looking for a ward clerk to add to our team.
Interview: week commencing 5th May 2025
Please note that we are not able to offer sponsorship for this role.
Main duties of the job
To support ward staff and ward working in an admin and clerical capacity to ensure the environment is safe and effective.
- Telephone responder
- Liaison between ward and other wards and departments
- Ensuring databases and Trust systems are kept up to date
- Medical records management
About us
'Administrative and Clerical colleagues experience a highly compassionate and inclusive work environment at MKUH, scoring 7.56 out of 10.'(NHS Staff Survey 2023).
We Care We communicate We collaborate We contribute
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free refreshments
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
- Greet all visitors to the unit in a friendly, helpful and courteous manner.
- The undertaking of general organisation of paperwork and notes within the Unit to ensure an organized department.
- To answer the telephone, taking and delivering messages in an appropriate and helpful manner. Manage Out-patients diary.
- To liaise with staff from other departments in an effective manner to include the bed manager/medical records/divisional bleep holders as requested.
- Deal with and distribute incoming mail, checking and replying to ward emails.
- Ensure all patients notes on the unit are maintained in good order with test results promptly and correctly filed.
- Arrange out patients appointments as required.
- Carry out procedures via the Trusts computer system for the admission, transfer and discharge of patients.
- Organise hospital transport as requested.
- Undertake computer-training courses as required, and ensure up to date bed states daily.
- Be involved in the training of new staff (with the support if the IT department) in use of the Trusts computer systems.
- Order and maintain adequate supplies of equipment, printing and stationary.
- Complete request for repairs, maintenance etc, as requested. Ensuring a good audit trail and follow up as required until completed.
- Deal with personal effects and documentation relating to lost property and property belonging to patients who have died on the unit.
- Provide cover as required in the event of another ward clerk within the medical directorate being absent.
- Liaise with all other departments as needed regarding day-to-day unit communication
Please refer to the job description for further details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
- Greet all visitors to the unit in a friendly, helpful and courteous manner.
- The undertaking of general organisation of paperwork and notes within the Unit to ensure an organized department.
- To answer the telephone, taking and delivering messages in an appropriate and helpful manner. Manage Out-patients diary.
- To liaise with staff from other departments in an effective manner to include the bed manager/medical records/divisional bleep holders as requested.
- Deal with and distribute incoming mail, checking and replying to ward emails.
- Ensure all patients notes on the unit are maintained in good order with test results promptly and correctly filed.
- Arrange out patients appointments as required.
- Carry out procedures via the Trusts computer system for the admission, transfer and discharge of patients.
- Organise hospital transport as requested.
- Undertake computer-training courses as required, and ensure up to date bed states daily.
- Be involved in the training of new staff (with the support if the IT department) in use of the Trusts computer systems.
- Order and maintain adequate supplies of equipment, printing and stationary.
- Complete request for repairs, maintenance etc, as requested. Ensuring a good audit trail and follow up as required until completed.
- Deal with personal effects and documentation relating to lost property and property belonging to patients who have died on the unit.
- Provide cover as required in the event of another ward clerk within the medical directorate being absent.
- Liaise with all other departments as needed regarding day-to-day unit communication
Please refer to the job description for further details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- Basic maths and English
- Computer literate
Desirable
Experience
Desirable
- Previous ward Clerk experience
- Experience of working in the NHS
- Office experience
Skills
Essential
- Keyboard skills
- Manual dexterity
- Able to work under pressure
- Able to multi task
- Word/excel/spreadsheets etc
Personal and people development
Essential
- Good time management skills
- Supportive to ward staff
- Able to share knowledge
Communication
Essential
- Excellent communication skills
- Self aware
- Calm and reasonable
- Approachable
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- Basic maths and English
- Computer literate
Desirable
Experience
Desirable
- Previous ward Clerk experience
- Experience of working in the NHS
- Office experience
Skills
Essential
- Keyboard skills
- Manual dexterity
- Able to work under pressure
- Able to multi task
- Word/excel/spreadsheets etc
Personal and people development
Essential
- Good time management skills
- Supportive to ward staff
- Able to share knowledge
Communication
Essential
- Excellent communication skills
- Self aware
- Calm and reasonable
- Approachable
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
