Job summary
Patient Safety and Engagement Coordinator
Department: Patient Safety
Band: 4, £26,530 - £29,114 Per annum, pro rata
Hours: Part-time 20 hours per week, all MKUH roles will be considered for flexible working
This is an exciting time at the Trust as we continue to embed the new patient safety incident response framework (PSIRF). This supports a significant shift in the way the NHS responds to patient safety incidents. PSIRF supports the development and maintenance of an effective patient safety incident response system that integrates four key aims:o Compassionate engagement and involvement of those affected by patient safety incidentso Application of a range of system-based approached to learning from patient safety incidentso Considered and proportionate responses to patient safety incidentso Supportive oversight focused on strengthening response system functioning and improvement (quality improvement)The Patient Safety & Engagement Coordinator role is crucial in the facilitation and implementation of this strategy and will focus on supporting the Patient Safety and Learning Leads in investigations and the wider divisions across the hospital.
Please note that we are not able to offer sponsorship for this role.
Interview date: 27 February 2025
Main duties of the job
The role will be very varied with each day directed by the nature of reported incidents and ongoing investigations and as such will require flexibility with regards to working arrangements.
o Provide administrative support within the Patient Safety Team and acrossDivisions to support the delivery of safe care and good engagement with staff, patients and families who have been involved in a patient safety incident.o Provide support in data, maintaining spreadsheets and trend inputting using appropriate software packages and risk management systems to a high standard of accuracy and presentation.o Support the implementation of key policies, protocols and improvement actions.o Prepare monitoring data for key monthly and quarterly reports as requested (including that from the Radar system).o Provide administration support for meetings such as preparation and distribution of papers and minute taking at meetings.o Answer telephone calls from staff, patients and relatives providing general information or directing the caller to an appropriate team member.
We are looking for a highly motivated, adaptable and flexible individual with extremely good attention to detail, excellent and empathetic communication skills and ideally with some experience in data management. An insight into the principles of incident management and patient safety, would be beneficial to support the Trust with its Trust's PSIRF journey and this new way of working.
About us
NHS Staff Survey: Best in the country in the Motivation (7.39/10) and Involvement (7.21/10) sub-themes of Staff Engagement.
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
'We care We communicate We collaborate We contribute'
Job description
Job responsibilities
The successful candidate should have relevant experience have a good understanding of patient safety issues, although additional in house training and support will be provided specific to the organisation.
The duties & responsibilities of the role are:
To work flexibly within the patient safety team to ensure the needs of our patients, families and staff are prioritised in a timely fashion and safety team colleagues are supported. This may involve working hours and onsite days being changed from week to week in order to provide a responsive support and learning service. To work with divisions, the corporate nursing, patient experience, quality improvement, and risk teams as part of the Trusts patient safety team to ensure that the Trust meets the requirements set out in the National Patient Safety Strategy and PSIRF.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
The successful candidate should have relevant experience have a good understanding of patient safety issues, although additional in house training and support will be provided specific to the organisation.
The duties & responsibilities of the role are:
To work flexibly within the patient safety team to ensure the needs of our patients, families and staff are prioritised in a timely fashion and safety team colleagues are supported. This may involve working hours and onsite days being changed from week to week in order to provide a responsive support and learning service. To work with divisions, the corporate nursing, patient experience, quality improvement, and risk teams as part of the Trusts patient safety team to ensure that the Trust meets the requirements set out in the National Patient Safety Strategy and PSIRF.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- NVQ Level 3 or equivalent qualification or experience
- Minimum 3 GCSE at Grade C or above, including English, or equivalent
- Proficient in Microsoft packages including Word, Excel, PowerPoint and Outlook
Experience
Desirable
- Experience of working in a busy office environment
- Experience of working with risk management systems e.g. Datix or RADAR
Skills
Essential
- Developed attention to detail and accuracy
- Organisational skills and the ability to work methodically and prioritise
- Ability to cope under pressure and meet deadlines
- Ability to help build effective working relationships at all levels within and outside the hospital
- Ability to communicate appropriately with all levels of staff
- Note/ Minute taking at meetings
- Planning and organisational skills to plan straightforward tasks
Desirable
- Able to maintain confidentiality at all times
- Analytical and judgement skills for problem solving
Personal and people development
Essential
- Self-motivated
- Ability to use own initiative
- Able to establish and maintain good working relationships at all levels
- Must be able to understand the needs of patients and deal with all contacts in a sensitive manner
- Excellent team working skills
- To ensure own professional and personal development demonstrating self-awareness and willingness to continually learn and develop. To participate in in-service training programmes.
- To acts with integrity and treats others with respect at all times.
- To act as a role model to demonstrate the Trust's values and behaviours at all times.
- To represent and promote the services and Trust internally and externally as required
Communication
Essential
- Good communication skills, written and verbal.
- Good telephone technique and manner
- Courteous, tactful and efficient telephone manner
Person Specification
Qualifications and knowledge
Essential
- NVQ Level 3 or equivalent qualification or experience
- Minimum 3 GCSE at Grade C or above, including English, or equivalent
- Proficient in Microsoft packages including Word, Excel, PowerPoint and Outlook
Experience
Desirable
- Experience of working in a busy office environment
- Experience of working with risk management systems e.g. Datix or RADAR
Skills
Essential
- Developed attention to detail and accuracy
- Organisational skills and the ability to work methodically and prioritise
- Ability to cope under pressure and meet deadlines
- Ability to help build effective working relationships at all levels within and outside the hospital
- Ability to communicate appropriately with all levels of staff
- Note/ Minute taking at meetings
- Planning and organisational skills to plan straightforward tasks
Desirable
- Able to maintain confidentiality at all times
- Analytical and judgement skills for problem solving
Personal and people development
Essential
- Self-motivated
- Ability to use own initiative
- Able to establish and maintain good working relationships at all levels
- Must be able to understand the needs of patients and deal with all contacts in a sensitive manner
- Excellent team working skills
- To ensure own professional and personal development demonstrating self-awareness and willingness to continually learn and develop. To participate in in-service training programmes.
- To acts with integrity and treats others with respect at all times.
- To act as a role model to demonstrate the Trust's values and behaviours at all times.
- To represent and promote the services and Trust internally and externally as required
Communication
Essential
- Good communication skills, written and verbal.
- Good telephone technique and manner
- Courteous, tactful and efficient telephone manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
