Job summary
Title: PTL Validation Support Administrator.
Department: Patient Access - PTL Validation Support Team.
Band: 4 - £26,530 - £29,114 Per annum, pro rata if part time
Hours: Full time, 37.5 per week, all MKUH roles will be considered for flexible working
The PTL Validation Support Team have an exciting opportunity to join us in the role of Patient Tracking List Validator.The ideal candidates will have a good knowledge and understanding of National Referral to Treatment rules, and the local Patient Access Policy. Be confident in lone working and self-management, whilst also being a kind and proactive member of the team. Be confident in utilising and investigating pathways with multiple IT systems to ensure data accuracy and take relevant electronic actions where required. To be flexible in working pattern able to change tasks in accordance with high level project support with short notice.
Please note that we are not able to offer sponsorship for this role.
Interview date: w/c 02 December 2024
Main duties of the job
This role involves
Proactive review and validation of patient pathways in accordance with national and locally defined policies and standards, inclusive of ensuring relevant appointments, diagnostic tests etc are arranged, results are reviewed.
Management and resolution of data quality issues to improve and maintain accurate reporting to NHS England.
Assurance that pathways are being managed in accordance with National Referral to Treatment (RTT) rules, providing feedback regarding trends and issues identified.
Monitoring of patient pathways, inclusive of updating relevant MKUH systems such as the Patient Tracking List (PTL) and eCare, taking proactive measures to support delivery within national and locally agreed policies and standards.
The post holder will be required to take responsibility for providing day to day Patient Tracking List (PTL) validation, and support within the Patients' Services Department. Working with operational teams and, administration staff to develop and review ongoing management and support to administrative and operational staff for training in 18-week RTT validation.
The role is to support administrative staff to ensure that data is accurately maintained, staff are trained, updates implemented and opportunities for expansion and improvement actively pursued in support of the Trust's key objectives of 'Improving Patient Experience' without risk to patient safety.
About us
NHS Staff Survey: Administrative and Clerical colleagues experience a highly compassionate and inclusive work environment at MKUH, scoring 7.56 out of 10.
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Responsibility for monitoring the in-patient, outpatient, ASI and day case waiting lists through validation of patient pathways to ensure they meet National and Local Standards. Identify variances in performance escalating to line manager and liaising with operational leads, service teams to correct pathway processing issues.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
Responsibility for monitoring the in-patient, outpatient, ASI and day case waiting lists through validation of patient pathways to ensure they meet National and Local Standards. Identify variances in performance escalating to line manager and liaising with operational leads, service teams to correct pathway processing issues.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (grade C or above, or equivalent)
- NVQ Level 3 or equivalent experience
- Strong IT skills including Microsoft word, excel and hospital IT systems including but not limited to RPAS, PM Office, ERS, PTL, Electronic outcome form system and powerchart.
- Knowledge of inpatient and outpatient WL processes
- Knowledge of medical terminology and understanding of patients pathways.
- Understanding of confidentiality in the workplace
- Working knowledge of Patient Access Policy.
- Strong understanding of RTT 18 week targets
Experience
Essential
- Experience working in hospital administration
- Ability to input and retrieve information on a computerized system whilst adhering to complex local and national policy
- Experience of working in a busy environment dealing with peaks of high workload
- Experience working with Excel, PTL, RPAS, PM office, Electronic outcome form system, Bighand/powerchart
Skills
Essential
- Excellent word processing skills / computer skills
- Evidence of working under pressure to tight deadlines and deal with difficult situations.
- Good administrative skills
- Strong organisational skills with ability to prioritise and plan a range of activities or programmes
- Good attention to detail
- Ability to make decisions using own initiative, exercising judgement to resolve patient and or staff queries
Personal and people development
Essential
- oWillingness to attend training sessions to develop self and improve service provided to patients
Communication
Essential
- Effective verbal and written communication skills
- Good telephone manner
- Good all round communication skills
- Good customer service skills
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (grade C or above, or equivalent)
- NVQ Level 3 or equivalent experience
- Strong IT skills including Microsoft word, excel and hospital IT systems including but not limited to RPAS, PM Office, ERS, PTL, Electronic outcome form system and powerchart.
- Knowledge of inpatient and outpatient WL processes
- Knowledge of medical terminology and understanding of patients pathways.
- Understanding of confidentiality in the workplace
- Working knowledge of Patient Access Policy.
- Strong understanding of RTT 18 week targets
Experience
Essential
- Experience working in hospital administration
- Ability to input and retrieve information on a computerized system whilst adhering to complex local and national policy
- Experience of working in a busy environment dealing with peaks of high workload
- Experience working with Excel, PTL, RPAS, PM office, Electronic outcome form system, Bighand/powerchart
Skills
Essential
- Excellent word processing skills / computer skills
- Evidence of working under pressure to tight deadlines and deal with difficult situations.
- Good administrative skills
- Strong organisational skills with ability to prioritise and plan a range of activities or programmes
- Good attention to detail
- Ability to make decisions using own initiative, exercising judgement to resolve patient and or staff queries
Personal and people development
Essential
- oWillingness to attend training sessions to develop self and improve service provided to patients
Communication
Essential
- Effective verbal and written communication skills
- Good telephone manner
- Good all round communication skills
- Good customer service skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
