Job summary
Associate Director of Operations - Core Clinical
Division - Core Clinical
Band 8D £83,571 - £96,376 Per annum
Hours 37.5 per week all MKUH roles will be considered for flexible working
MKUH is seeking an outstanding candidate for the senior operational leadership role of Associate Director of Operations in the Core Clinical Division
This Division includes the provision of services across; Radiology, Pathology, HSDU, Screening, Pharmacy, Therapies and Hotel Services. If you are seeking your next opportunity to work in partnership across the organisation to deliver the recovery of services post pandemic and continue to develop the future transformation of the organisation, this may be the job for you
We are looking for a self-motivated, forward thinking and patient focussed individual with a proven track record in operational delivery and resilience, to join the senior management team and divisional triumvirate. The successful candidate will continue to drive forward the delivery of services.
The successful candidate will have strong leadership and communication skills together with an operational experience at a senior level. You should be able to demonstrate the delivery of successful performance and improvement programmes within agreed timeframes.
If you are interested in a discussion and further information please contact Emma Livesley, Director of OperationsEmma.Livesley@mkuh.nhs.uk or Helen Smith, Divisional Director Helen.Smith@mkuh.nhs.uk
Interviews: 1st July 2024
Main duties of the job
Exciting developments are upon us as we continue the expansion of the hospital's estate. We intend to see commencement of the New Hospital Programme, providing state of the art facilities for Women and Children's services, Surgical services, and additional imaging provision. The construction of the new Radiotherapy Centre is progressing well and is scheduled to open in Spring 2024.
Together with other posts in the Divisional "Triumvirate":
Sets and delivers a multidisciplinary Divisional and CSU (Clinical Service Unit) strategy and vision that enables the delivery of the Trust objectives. Together they influence the Trust's future and provide a visible, effective and shared leadership.
Act within the Divisional Triumvirate and with their colleagues, accepting accountability for the services provided to and for patients.
About us
Our staff are the happiest NHS staff; MKUH staff scored highest for 'I look forward to coming to work' (NHS Staff Survey 2023)
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Creating A Vision
Together with other members of the Divisional Triumvirate set, deliver and clearly communicate to staff a multidisciplinary Divisional and CSU strategy and vision that enables delivery of the Trust strategy.
Delivering the Trusts Strategy
Contributing to the implementation of the Trusts vision and strategy at Management Board level through the development of the Divisional strategies.
Develop and agree the strategic plans that place patient care at the heart of the service, ensuring that these are translated into achievable operational plans for the CSUs.
Represent the Division and the Trust at a range of senior and external meetings, often giving complex and sensitive information and requiring a high level of influencing and negotiating skill, i.e., transfer of service, creating partnerships with other Trusts and large scale and complex redundancy schemes.
Close monitoring and analysis of the key performance indicators and standards to inform Management Board.
Setting Direction
Contribute to the strategy and aspirations of the Trust and acts in a manner consistent with the values. Acting as a broker/bridge between health economy wide decisions and operational delivery.
Ensure that the Trusts values and supporting behaviours are embodied in the performance of the Triumvirate and all Divisional and CSU staff.
Improving The Service
Develop Divisional and CSU policies and performance management, to ensure continuing improvement against quality, efficiency and financial benchmarking.
Actively seek and support opportunities for service and clinical pathway transformation and continuing improvement, using best practice and patient experience and focus wherever possible to inform service redesign and supporting an integrated approach to patient care across Divisional, CSU, speciality and organisational boundaries.
Please refer to the Job Description for further details
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
Creating A Vision
Together with other members of the Divisional Triumvirate set, deliver and clearly communicate to staff a multidisciplinary Divisional and CSU strategy and vision that enables delivery of the Trust strategy.
Delivering the Trusts Strategy
Contributing to the implementation of the Trusts vision and strategy at Management Board level through the development of the Divisional strategies.
Develop and agree the strategic plans that place patient care at the heart of the service, ensuring that these are translated into achievable operational plans for the CSUs.
Represent the Division and the Trust at a range of senior and external meetings, often giving complex and sensitive information and requiring a high level of influencing and negotiating skill, i.e., transfer of service, creating partnerships with other Trusts and large scale and complex redundancy schemes.
Close monitoring and analysis of the key performance indicators and standards to inform Management Board.
Setting Direction
Contribute to the strategy and aspirations of the Trust and acts in a manner consistent with the values. Acting as a broker/bridge between health economy wide decisions and operational delivery.
Ensure that the Trusts values and supporting behaviours are embodied in the performance of the Triumvirate and all Divisional and CSU staff.
Improving The Service
Develop Divisional and CSU policies and performance management, to ensure continuing improvement against quality, efficiency and financial benchmarking.
Actively seek and support opportunities for service and clinical pathway transformation and continuing improvement, using best practice and patient experience and focus wherever possible to inform service redesign and supporting an integrated approach to patient care across Divisional, CSU, speciality and organisational boundaries.
Please refer to the Job Description for further details
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- Demonstrate a successful track record of delivering effective healthcare services as a Senior Manager or Director in a large, multifaceted healthcare environment including staff management, financial management and change management
- Evidence of delivering successful strategic and operational performance management and clearly demonstrating improvement in the quality of service delivery at a strategic level; including business case preparation, service initiation, contract negotiation, development and monitoring of outcome and output measures
- Experience of managing large, multistranded budgets from a range of income sources and demonstrable examples of how you have responded to financial insecurities and fluctuations
- Demonstrable experience of advising the Board on strategic options regarding service delivery
Desirable
- Relevant Masters/MBA qualification or equivalent professional qualification
Service Delivery
Essential
- Extensive in-depth demonstrable success in delivery change and performance with/and through management teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
- A strong track of record of managing complexity and risk whilst maintaining high standards of service delivery
- A comprehensive understanding of the changing NHS environment and the challenges it faces
- Senior experience of developing demand forecasting and continuous business planning and programme/project management programmes resulting in positive value for money outcomes
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
Skills
Essential
- Strong leadership, interpersonal skills and authority; to be able to successfully foster and manage inter -relationships between own unit and other Directorates
- Demonstrated competencies to analyse and synthesize complex and diverse budgets
- A proven track record of creating a common purpose and instilling organizational values and behaviours that promotes a Corporate vision
- Strong organizational ability and well developed resource and staff management skills; able to forecast, plan, develop and manage unit capability in line with business plan and organizational vision
- Proven ability to foster an organizational culture that is positive about change and commited to delivery of the strategic vision
- Proven ability to manage change effectively within an operational environment, building engagement and involvement, and rewarding innovation
- Strong analytical and problem solving skills
- A proven credible and influential communicator with excellent networking and negotiating skills
- Experience of working with a diverse range of stakeholders and a successful track record of influence and engagement
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
Personal and people development
Essential
- Strong sense of commitment to openness, honesty and integrity in undertaking the role
- High level of work organization, self - motivation, drive for performance and improvement, and flexibility in approach and attitude
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- Demonstrate a successful track record of delivering effective healthcare services as a Senior Manager or Director in a large, multifaceted healthcare environment including staff management, financial management and change management
- Evidence of delivering successful strategic and operational performance management and clearly demonstrating improvement in the quality of service delivery at a strategic level; including business case preparation, service initiation, contract negotiation, development and monitoring of outcome and output measures
- Experience of managing large, multistranded budgets from a range of income sources and demonstrable examples of how you have responded to financial insecurities and fluctuations
- Demonstrable experience of advising the Board on strategic options regarding service delivery
Desirable
- Relevant Masters/MBA qualification or equivalent professional qualification
Service Delivery
Essential
- Extensive in-depth demonstrable success in delivery change and performance with/and through management teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
- A strong track of record of managing complexity and risk whilst maintaining high standards of service delivery
- A comprehensive understanding of the changing NHS environment and the challenges it faces
- Senior experience of developing demand forecasting and continuous business planning and programme/project management programmes resulting in positive value for money outcomes
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
Skills
Essential
- Strong leadership, interpersonal skills and authority; to be able to successfully foster and manage inter -relationships between own unit and other Directorates
- Demonstrated competencies to analyse and synthesize complex and diverse budgets
- A proven track record of creating a common purpose and instilling organizational values and behaviours that promotes a Corporate vision
- Strong organizational ability and well developed resource and staff management skills; able to forecast, plan, develop and manage unit capability in line with business plan and organizational vision
- Proven ability to foster an organizational culture that is positive about change and commited to delivery of the strategic vision
- Proven ability to manage change effectively within an operational environment, building engagement and involvement, and rewarding innovation
- Strong analytical and problem solving skills
- A proven credible and influential communicator with excellent networking and negotiating skills
- Experience of working with a diverse range of stakeholders and a successful track record of influence and engagement
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
Personal and people development
Essential
- Strong sense of commitment to openness, honesty and integrity in undertaking the role
- High level of work organization, self - motivation, drive for performance and improvement, and flexibility in approach and attitude
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
