Job summary
Deputy Medical Records and CDA Manager
Department Patient Access
Band 5
Hours 37.5 per week. All MKUH roles will be considered for flexible working
An amazing opportunity has arisen to join the Patient Access team.
As the Deputy Medical Records and CDA Manager, you will work across our two sites at Milton Keynes University Hospital and Witan Gate House which means you have additional flexibility in your role and will be able to communicate with different staff groups. The hours of work will be between 08:00 - 17:00 Monday - Friday.
We are looking for dynamic candidates who have previous customer care experience and supervisory experience. The ideal candidate would have a good initiative, be proactive and be able to maintain a professional demeanour whilst meeting the Trust values: We Care, We Communicate, We Contribute, We Collaborate.
Interview date: w/c 20 May 2024
Main duties of the job
The post holder will have the day to day supervision of the medical records department and the typing pool within Milton Keynes Hospital. They will have a key role in supporting the delivery of 18 Weeks 'Referral To Treatment (RTT)' targets and preparing reports and information for performance meetings. Good communication skills and being able to work with all levels of staff are crucial, with the ability to remain calm under pressure to meet deadlines. As the deputy they are able to escalate to the manager.
The postholder will be expected to undertake a wide range of duties to support the Patient Administration Service. Providing support and expert knowledge to the administrative team within the administrative services, they will assist to oversee all administrative and clerical processes to enable a high quality, effective patient focussed service to be delivered, utilising standard operating procedures to ensure achievement of all KPI's with the ability to escalate any concerns to their manager.
About us
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
- Assisting with the line management of Medical records Department and The Clinical Typing Pool.
- Supporting the manager to ascertain that annual leave and sickness is managed and recorded accurately for staff directly managed and that adequate cross cover arrangements are in place.
- Assist with the management of sickness absence in accordance with the Trusts Policy and Guidelines, completing sickness absence forms for submission monthly.
- Implement Trust systems for managing individual performance and for resolving poor performance.
- Be responsible for continuing personal and professional development of staff and undertake yearly appraisals and escalate to the manager any concerns.
Please refer to the attached Job Description for more details.
Job description
Job responsibilities
- Assisting with the line management of Medical records Department and The Clinical Typing Pool.
- Supporting the manager to ascertain that annual leave and sickness is managed and recorded accurately for staff directly managed and that adequate cross cover arrangements are in place.
- Assist with the management of sickness absence in accordance with the Trusts Policy and Guidelines, completing sickness absence forms for submission monthly.
- Implement Trust systems for managing individual performance and for resolving poor performance.
- Be responsible for continuing personal and professional development of staff and undertake yearly appraisals and escalate to the manager any concerns.
Please refer to the attached Job Description for more details.
Person Specification
Qualifications and knowledge
Essential
- Degree or equivalent experience or equivalent training and experience
- Diploma of the Institute of Health Record & Information Management (IHRIM) or equivalent or ability to complete on-the-job training within 12 months.
- Knowledge of business case procedures, range of computerised software, managerial knowledge, project monitoring.
- Management training
- Evidence of continued development
- 18 week knowledge and understanding
Desirable
- Specialist knowledge across range of procedures, underpinned by theory
Experience
Essential
- Staff management experience
- Experience of working within NHS
- Provides advice and guidance to staff on disclosure of patient information in accordance with current legislation.
Desirable
- Operational and Budgetary management
- People management
- Business Planning
Skills
Essential
- Computer literacy
- Ability to work under pressure to meet tight deadlines
- Ability to prioritise
- Flexible approach
- Analytical and problem-solving experience and skills, to understand data and resolve day to day challenges within the department / Trust.
Desirable
- Report writing
- Presentation skills
- Ability to interpret complex information and data
Personal and people development
Essential
- High level of interpersonal and organisational skills
- Effective team working
Communication
Essential
- Good written and verbal communication skills
- Ability to communicate with staff at all levels across the organisation
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
- Computer Literacy
Person Specification
Qualifications and knowledge
Essential
- Degree or equivalent experience or equivalent training and experience
- Diploma of the Institute of Health Record & Information Management (IHRIM) or equivalent or ability to complete on-the-job training within 12 months.
- Knowledge of business case procedures, range of computerised software, managerial knowledge, project monitoring.
- Management training
- Evidence of continued development
- 18 week knowledge and understanding
Desirable
- Specialist knowledge across range of procedures, underpinned by theory
Experience
Essential
- Staff management experience
- Experience of working within NHS
- Provides advice and guidance to staff on disclosure of patient information in accordance with current legislation.
Desirable
- Operational and Budgetary management
- People management
- Business Planning
Skills
Essential
- Computer literacy
- Ability to work under pressure to meet tight deadlines
- Ability to prioritise
- Flexible approach
- Analytical and problem-solving experience and skills, to understand data and resolve day to day challenges within the department / Trust.
Desirable
- Report writing
- Presentation skills
- Ability to interpret complex information and data
Personal and people development
Essential
- High level of interpersonal and organisational skills
- Effective team working
Communication
Essential
- Good written and verbal communication skills
- Ability to communicate with staff at all levels across the organisation
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
- Computer Literacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
