Job summary
Quality Improvement Lead
Department: Quality Improvement
Band 7 £43,742 - £50,056 per annum
Hours: 37.5 hours per week, all MKUH roles will be considered for flexible working
Fixed Term until 01.12.2024
The Quality Improvement Lead is responsible for system improvement projects across the Trust and supporting staff in the delivery of programmes through coaching, mentoring and teaching. Using a range of information, they will identify quality priorities and establish programmes which deliver measurable change. Working on Trust wide projects, the post holder will be responsible for achieving results, ensuring changes are tested an implemented effectively and in line with the Trust's values and objectives.
As part of the QI team this role will be focused on provide support for clinical services, specialties and professional groups to develop and implement an effective and robust clinical audit programme, with clinical audits in the programme producing improvements in the quality or safety of patient care. Support implementation of a strategy and policies related to clinical audit as needed and contributes to the effective integration of clinical audit with other governance and accountability programmes and functions.
Main duties of the job
To lead on Trust wide and system improvement projects and support the Audit and Compliance Coordinator in setting up a Trust strategy for clinical audit which is shared within and outside the organization, working with the Divisional Teams to delivery measurable change.
Lead on teaching audit QI methodologies and use of Appreciative Inquiry to explore change and opportunities to ensure an environment of continual learning and improvement.
Working on Trust wide projects, the post holder will be responsible for achieving results. Ensuring changes are tested and implemented, overseeing data collection as well as planning and monitoring of the project. The post holder will ensure the integration of key clinical, managerial and operational processes.
To work to establish and grow the Improvement Network within the Trust and ICS to facilitate and encourage an environment and culture of continual improvement, through use of clinical audit and any other models of QI as appropriate (Appreciative inquiry, Model for Improvement).
Ensure there is learning identified from clinical audit and a cross referencing with other workstreams of clinical governance with projects that deliver results in line with the agreed objectives, in a way that reflects the Trust's values and objectives.
About us
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
Job description
Job responsibilities
- To be responsible for identifying and delivering Trust wide Quality and Improvement projects, and those within the ICS
- Provide expertise in improvement, and support staff through coaching, facilitating and mentoring to enable them to identify and deliver quality improvement projects and programmes using appreciative Inquiry and QI methodologies for delivery.
- Use QI methodologies to support the delivery of measurable change.
- Lead on and deliver training and coaching sessions for staff and teams to facilitate project and programme delivery.
- To lead on the delivery of improvement projects, and specific programmes of work, working alongside clinical and managerial colleagues to secure successful outcomes.
- Regularly and proactively report on projects and ensure project tracking and wide sharing of improvement across the network.
- To ensure programmes are underpinned by patient engagement.
- Lead and manage Project Steering Groups and associated groups.
- To work effectively within teams, demonstrating sound leadership capabilities in managing change, specifically within projects that will have a lasting effect on services.
- Maintain the Improvement site, and tracker, to ensure learning is shared and access to information is provided.
Please refer to the attached Job Description for more details on the role and responsibilities.
Job description
Job responsibilities
- To be responsible for identifying and delivering Trust wide Quality and Improvement projects, and those within the ICS
- Provide expertise in improvement, and support staff through coaching, facilitating and mentoring to enable them to identify and deliver quality improvement projects and programmes using appreciative Inquiry and QI methodologies for delivery.
- Use QI methodologies to support the delivery of measurable change.
- Lead on and deliver training and coaching sessions for staff and teams to facilitate project and programme delivery.
- To lead on the delivery of improvement projects, and specific programmes of work, working alongside clinical and managerial colleagues to secure successful outcomes.
- Regularly and proactively report on projects and ensure project tracking and wide sharing of improvement across the network.
- To ensure programmes are underpinned by patient engagement.
- Lead and manage Project Steering Groups and associated groups.
- To work effectively within teams, demonstrating sound leadership capabilities in managing change, specifically within projects that will have a lasting effect on services.
- Maintain the Improvement site, and tracker, to ensure learning is shared and access to information is provided.
Please refer to the attached Job Description for more details on the role and responsibilities.
Person Specification
Qualifications and knowledge
Essential
- Masters qualification or equivalent experience
- Prince 2
- Educated to degree level or equivalent
- Ability to distinguish between Projects and Business as Usual
Desirable
- Knowledge of current NHS agenda
Experience
Essential
- NHS acute hospital experience
- NHS clinical or service operational experience in an acute hospital
- Leading and managing significant change within healthcare
- Project Management experience working in an established PMO environment with track record of delivery and successful outcomes
- Successfully working on multiple projects at the same time
- Identifying and monitoring risks & issues
- Experience in embedding new processes
Desirable
- Experience of working across a variety of different services with a sound understanding of the different (sometimes conflicting) service needs and objectives
Skills
Essential
- Ability to build strong and constructive working relationships
- Ability to use appropriate project management tools, skills and techniques to ensure successful delivery outcomes
- Ability to work on own initiative and collaboratively with other staff / teams
- Ability to cope with tight deadlines and competing priorities
- Flexible and pragmatic approach to problems and working practices
- Ability to analyse and interpret quantitative and qualitative data using this to draw robust conclusions and recommendations
- Ability to manipulate data and present data in the required form using standard software (Excel)
- Ability to confidently make proposals and challenge decisions constructively
- Ability to deal with senior management and board members, displaying confidence and gaining trust
Desirable
Personal and people development
Essential
- Evidence of Continuous Professional Development
- Experience of managing and developing others
- Able to lead, develop and motivate staff to maximise potential
Communication
Essential
- Excellent communication skills both oral, written and presentational
- Excellent interpersonal skills with strong negotiating and persuasion abilities
- Ability to challenge and influence a range of internal / external stakeholders
- Ability to produce reports and complete project documentation
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- Masters qualification or equivalent experience
- Prince 2
- Educated to degree level or equivalent
- Ability to distinguish between Projects and Business as Usual
Desirable
- Knowledge of current NHS agenda
Experience
Essential
- NHS acute hospital experience
- NHS clinical or service operational experience in an acute hospital
- Leading and managing significant change within healthcare
- Project Management experience working in an established PMO environment with track record of delivery and successful outcomes
- Successfully working on multiple projects at the same time
- Identifying and monitoring risks & issues
- Experience in embedding new processes
Desirable
- Experience of working across a variety of different services with a sound understanding of the different (sometimes conflicting) service needs and objectives
Skills
Essential
- Ability to build strong and constructive working relationships
- Ability to use appropriate project management tools, skills and techniques to ensure successful delivery outcomes
- Ability to work on own initiative and collaboratively with other staff / teams
- Ability to cope with tight deadlines and competing priorities
- Flexible and pragmatic approach to problems and working practices
- Ability to analyse and interpret quantitative and qualitative data using this to draw robust conclusions and recommendations
- Ability to manipulate data and present data in the required form using standard software (Excel)
- Ability to confidently make proposals and challenge decisions constructively
- Ability to deal with senior management and board members, displaying confidence and gaining trust
Desirable
Personal and people development
Essential
- Evidence of Continuous Professional Development
- Experience of managing and developing others
- Able to lead, develop and motivate staff to maximise potential
Communication
Essential
- Excellent communication skills both oral, written and presentational
- Excellent interpersonal skills with strong negotiating and persuasion abilities
- Ability to challenge and influence a range of internal / external stakeholders
- Ability to produce reports and complete project documentation
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
