Job summary
Admin Assistant
Department: Acute Assessment and Frailty Team
Band 3 (part-time pro rata)
Hours: 19 per week Monday to Friday
The AAFT team at MKUH are looking for a conscientious, enthusiastic, versatile admin assistant.
This role would be suitable for those with experience in IT systems such as Microsoft Teams and particularly Excel, Word, Outlook and PowerPoint . The role will require the suitable candidate to work closely with all members of the team which is comprised of Occupational Therapists, Physiotherapists, Nurses and assistants.
The role reports in to the Lead Frailty Clinical Nurse Specialist.
AAFT is a proactive, patient focused team with the aim to develop quality services for those in MK with Frailty who attend MKUH.
If you want to support a team that is positive, enthusiastic, passionate about patient care, and the development of services we afford those with frailty living in Milton Keynes, then this is the opportunity for you.
We offer several development opportunities through in house training on site.
For further information or an informal discussion please contact Beverley Byrne AAFT Lead CNS on 01908 995408 or alternatively email beverley.byrne@mkuh.nhs.uk
Interview date: Week commencing 18thSeptember
Main duties of the job
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing administrative support to the Acute Assessment and Frailty Team.
The post holder will provide effective and efficient administrative support to the team, liaising with a range of healthcare professionals and education teams. The staff member will work consistently to provide high quality customer service and will be professional at all times.
About us
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Professional Duties
- To access and record patient admission data and place on spreadsheet.
- Analysing data and generating monthly reports on collected data regarding patient screening and staff care hours.
- To carry out daily updates to the Health Roster, recording sickness, annual leave and training.
- To manage all information from daily sign in sheets, diary and rota to ensure all information is recorded accurately on health roster.
- To arrange AAFT staff meetings and prepare the agenda (with liaison with team leads). To record and transcribe minutes from meeting and ensure these are circulated.
- To answer the telephone and deal with all enquiries efficiently. Communicating appropriately with health care professionals, patients and relatives calling the office and using own judgement to deal with these calls appropriately.
Governance
- To demonstrate a sound understanding of Clinical Governance and Risk Management and their application to work situation.
- Maintain confidentiality at all times regarding all clinical information associated with the role.
Please refer to the job description for further details.
Job description
Job responsibilities
Professional Duties
- To access and record patient admission data and place on spreadsheet.
- Analysing data and generating monthly reports on collected data regarding patient screening and staff care hours.
- To carry out daily updates to the Health Roster, recording sickness, annual leave and training.
- To manage all information from daily sign in sheets, diary and rota to ensure all information is recorded accurately on health roster.
- To arrange AAFT staff meetings and prepare the agenda (with liaison with team leads). To record and transcribe minutes from meeting and ensure these are circulated.
- To answer the telephone and deal with all enquiries efficiently. Communicating appropriately with health care professionals, patients and relatives calling the office and using own judgement to deal with these calls appropriately.
Governance
- To demonstrate a sound understanding of Clinical Governance and Risk Management and their application to work situation.
- Maintain confidentiality at all times regarding all clinical information associated with the role.
Please refer to the job description for further details.
Person Specification
Qualifications & knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent
- Good standard of spoken English
- Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience
- Working in a busy environment dealing with peaks of high workload
- Understanding of confidentiality in the workplace
Desirable
- Knowledge and understanding of medical terminology
- Knowledge of Data protection Act 1998
Experience
Essential
- Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
Desirable
- Minimum of 6 months customer care work experience or previous clerical experience
- Experience of transcribing dictation or copy typing
- Clerical experience in a healthcare environment
Skills
Essential
- Excellent word processing skills / computer skills
- Evidence of working under pressure to tight deadlines and dealing with difficult situations e.g. public
- Good administrative skills including office management and supporting service development
- Strong organisational skills with ability to prioritise
- Good attention to detail
- Ability to make decisions using own initiative
Personal & people development
Essential
- Willingness to undertake training sessions to develop self and improve service provided to patients with Frailty
Communication
Essential
- Effective verbal and written communication skills
- Good telephone manner
- Good all round communication skills
- Good customer service skills
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
- Computer literacy
Person Specification
Qualifications & knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent
- Good standard of spoken English
- Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience
- Working in a busy environment dealing with peaks of high workload
- Understanding of confidentiality in the workplace
Desirable
- Knowledge and understanding of medical terminology
- Knowledge of Data protection Act 1998
Experience
Essential
- Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
Desirable
- Minimum of 6 months customer care work experience or previous clerical experience
- Experience of transcribing dictation or copy typing
- Clerical experience in a healthcare environment
Skills
Essential
- Excellent word processing skills / computer skills
- Evidence of working under pressure to tight deadlines and dealing with difficult situations e.g. public
- Good administrative skills including office management and supporting service development
- Strong organisational skills with ability to prioritise
- Good attention to detail
- Ability to make decisions using own initiative
Personal & people development
Essential
- Willingness to undertake training sessions to develop self and improve service provided to patients with Frailty
Communication
Essential
- Effective verbal and written communication skills
- Good telephone manner
- Good all round communication skills
- Good customer service skills
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
- Computer literacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.