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SDEC Ward Clerk

Milton Keynes University Hospital NHS Foundation Trust

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This job is now closed

Job summary

Same Day Emergency Care - Ward Clerk/Receptionist

Band 2 £22,383 per annum

Hours per week 37.5 hours - all MKUH roles will be considered for flexible working

An exciting opportunity has arisen for a post in reception to join the new Same Day Emergency Care Unit (SDEC) in Maple Center, which opened in October 2022, to join our dedicated and dynamic Ambulatory Emergency Care team and Emergency Surgical Team which provides same-day emergency care for patients at our hospital.

It is a way of providing safe care, designed for the needs of the patient. The service also aims to prevent unnecessary admissions and provide a better experience for patients.

The post holder will provide effective and efficient administrative and receptionist support to the services provided in SDEC.

You will ensure high levels of patient and clinician satisfaction by being accessible, customer focused and knowledgeable point of contact for all service users in SDEC.

Your working pattern will be a mixture of Early and Late Shifts. You will also be required to work 1 in 3 weekends.

If you have a strong focus on improving patient experience and care and you are able to work inter-professionally across boundaries, we are keen to hear from you.

For any enquires please email Eleanor Border - eleanor.border@mkuh.nhs.uk

Interview date: 14th August 2023.

Main duties of the job

  • Be able to admit, transfer, discharge patients using the electronic patient record.
  • Be able to meet and greet all service users who will attend Same Day Emergency Care Unit

About us

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

  • Free on-site parking
  • Free tea and coffee
  • Great flexible workingopportunities
  • Discounted gym membership
  • Lease car scheme
  • Generous annual leave and pension scheme
  • On site nursery (chargeable)
  • Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Date posted

18 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

430-MED1099A

Job locations

SDEC (Dept)

Milton Keynes

MK6 5LD


Job description

Job responsibilities

  • Greet all visitors to the unit in a friendly, helpful and courteous manner.
  • The undertaking of general organisation of paperwork and notes within the Unit to ensure an organized department.
  • To admit, transfer and discharge patients from the system using the electronic patient record.
  • To answer the telephone, taking and delivering messages in an appropriate and helpful manner. Manage Out-patients diary.
  • To liaise with staff from other departments in an effective manner to include the bed manager/medical records/divisional bleep holders as requested.
  • Deal with and distribute incoming mail, checking and replying to ward emails.
  • Ensure all patients notes on the unit are maintained in good order with test results promptly and correctly filed.
  • Arrange outpatients appointments as required.
  • Carry out procedures via the Trusts computer system for the admission, transfer and discharge of patients.
  • Organise hospital transport as requested.

Please refer to the job description for further details.

Job description

Job responsibilities

  • Greet all visitors to the unit in a friendly, helpful and courteous manner.
  • The undertaking of general organisation of paperwork and notes within the Unit to ensure an organized department.
  • To admit, transfer and discharge patients from the system using the electronic patient record.
  • To answer the telephone, taking and delivering messages in an appropriate and helpful manner. Manage Out-patients diary.
  • To liaise with staff from other departments in an effective manner to include the bed manager/medical records/divisional bleep holders as requested.
  • Deal with and distribute incoming mail, checking and replying to ward emails.
  • Ensure all patients notes on the unit are maintained in good order with test results promptly and correctly filed.
  • Arrange outpatients appointments as required.
  • Carry out procedures via the Trusts computer system for the admission, transfer and discharge of patients.
  • Organise hospital transport as requested.

Please refer to the job description for further details.

Person Specification

Qualifications and knowledge

Essential

  • Basic math's and English
  • Computer literate
  • Knowledge of role

Experience

Desirable

  • Previous ward Clerk experience
  • Experience of working in the NHS
  • Office experience

Skills

Essential

  • Keyboard skills
  • Manual dexterity
  • Able to work under pressure
  • Able to multi task
  • Word/excel/spreadsheets etc

Personal and people development

Essential

  • Good time management skills
  • Supportive to ward staff
  • Able to share knowledge
  • Can work under pressure

Communication

Essential

  • Excellent communication skills
  • Self aware
  • Calm and reasonable
  • Approachable

Specific requirements

Essential

  • Able to perform the duties of the post with reasonable aids and adaptations
Person Specification

Qualifications and knowledge

Essential

  • Basic math's and English
  • Computer literate
  • Knowledge of role

Experience

Desirable

  • Previous ward Clerk experience
  • Experience of working in the NHS
  • Office experience

Skills

Essential

  • Keyboard skills
  • Manual dexterity
  • Able to work under pressure
  • Able to multi task
  • Word/excel/spreadsheets etc

Personal and people development

Essential

  • Good time management skills
  • Supportive to ward staff
  • Able to share knowledge
  • Can work under pressure

Communication

Essential

  • Excellent communication skills
  • Self aware
  • Calm and reasonable
  • Approachable

Specific requirements

Essential

  • Able to perform the duties of the post with reasonable aids and adaptations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

SDEC (Dept)

Milton Keynes

MK6 5LD


Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

SDEC (Dept)

Milton Keynes

MK6 5LD


Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)

For questions about the job, contact:

Service Manager

Eleanor Border

eleanor.border@mkuh.nhs.uk

Date posted

18 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

430-MED1099A

Job locations

SDEC (Dept)

Milton Keynes

MK6 5LD


Supporting documents

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