Job summary
Cancer Navigator
Department: Cancer services
Band 3
Hours: 37.5 hours
An exciting opportunity has arisen at Milton Keynes Hospital NHS Foundation Trust to join the Cancer Navigator team working within cancer services (Upper GI and Head and neck cancer).
We are looking for someone with excellent communication skills, both verbal and written. You should have keen attention to detail and good organisational skills. The successful applicant will have excellent interpersonal skills, enjoy helping people, be a team player and have an approachable attitude.
Main duties of the job
- To act as the patients navigator tracking their timed pathway against the national guidance
- Responsible for entering accurate data onto the patient access system / Somerset cancer data base via Consultant pro formas / instructions, following the patient access policy, in accordance with patient choice.
- Central communication point for patients on cancer pathway , ensuring that patients (and their families) are supported and clear on next appointments
- Act as a point of contact to listen to patients' queries and concerns and pass then to the appropriate areas and escalate to clinical teams as required
- Ensure that all patient entries are up to date and accurate, escalate concerns over delays to Cancer Manager
- Supporting the Specialist Nurses with nurse led clinic bookings and preparation
About us
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
- To work in conjunction with the MDT team to ensure patients, GPs and referring hospitals are aware of the progression of treatment (i.e. dates and results of tests, operation etc.).
- To link in with Cancer trackers in the region and allow a continuous and productive exchange of relevant information.
- Establish effective and collaborative working relationships with the key staff.
- To monitor time intervals between points of treatment, pre-empting and identifying delays and act upon these appropriately.
- To monitor and track PTL waiting lists within the speciality and ensure accuracy and completeness.
- Ensure all clinical outcomes recorded are checked and outcomes are actioned to avoid administrative delays in the patient pathway.
- Put in place arrangements to monitor progress against targets to ensure daily compliance with guarantees.
Please refer to the job description for further details.
Job description
Job responsibilities
- To work in conjunction with the MDT team to ensure patients, GPs and referring hospitals are aware of the progression of treatment (i.e. dates and results of tests, operation etc.).
- To link in with Cancer trackers in the region and allow a continuous and productive exchange of relevant information.
- Establish effective and collaborative working relationships with the key staff.
- To monitor time intervals between points of treatment, pre-empting and identifying delays and act upon these appropriately.
- To monitor and track PTL waiting lists within the speciality and ensure accuracy and completeness.
- Ensure all clinical outcomes recorded are checked and outcomes are actioned to avoid administrative delays in the patient pathway.
- Put in place arrangements to monitor progress against targets to ensure daily compliance with guarantees.
Please refer to the job description for further details.
Person Specification
Qualifications and knowledge
Essential
- Good standard of education
- Basic computer skills/knowledge of CRS
- Knowledge of importance of confidentiality
Desirable
- Knowledge of medical and clinical terms and issues
Experience
Essential
- Experience of using a range of IT packages including CRS
- Experience of working within a customer services environment
- NHS experience
- Experience of working in a healthcare environment
Skills
Essential
- Good IT skills in relation to current databases used within NHS
- Good use of initiative
- Well developed organizational skills
- Good people skills
- Excellent prioritizing skills
- To be sensitive and understanding of individual circumstances
- Able to work under pressure
- Excellent communication skills
Personal and people development
Essential
- Polite and Courteous
- Professional attitude
- Self motivated and team player
- Commitment to personal development
Desirable
- Initiative and common sense
Communication
Essential
- Good communication skills in relation to telephone techniques
- Polite and Courteous to all visitors to the units
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- Good standard of education
- Basic computer skills/knowledge of CRS
- Knowledge of importance of confidentiality
Desirable
- Knowledge of medical and clinical terms and issues
Experience
Essential
- Experience of using a range of IT packages including CRS
- Experience of working within a customer services environment
- NHS experience
- Experience of working in a healthcare environment
Skills
Essential
- Good IT skills in relation to current databases used within NHS
- Good use of initiative
- Well developed organizational skills
- Good people skills
- Excellent prioritizing skills
- To be sensitive and understanding of individual circumstances
- Able to work under pressure
- Excellent communication skills
Personal and people development
Essential
- Polite and Courteous
- Professional attitude
- Self motivated and team player
- Commitment to personal development
Desirable
- Initiative and common sense
Communication
Essential
- Good communication skills in relation to telephone techniques
- Polite and Courteous to all visitors to the units
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
