Job summary
We're looking for a proactive and organised Administrative Assistant to support the smooth running of the Cardiology service. You'll manage the day-to-day coordination of appointments, handle patient and general enquiries, and arrange inpatient diagnostics by working closely with clinical teams across the hospital.
This role involves regular contact with patients, relatives and the public, so you'll play a key part in providing a friendly, efficient and professional appointment service.
Main duties of the job
- Manage your own daily workload, ensuring cardiology waiting lists and appointments are organised and booked efficiently.
- Prioritise and triage referrals promptly, working closely with multidisciplinary clinical teams to support safe and timely patient care.
- Maintain accurate pending and appointment lists, ensuring all information is kept up to date.
- Produce reliable monthly waiting-time data and check spreadsheets for anomalies to ensure every referral is actioned correctly.
- Request and track patient notes from the RUH and external hospitals to support smooth clinical pathways.
- Carry out a range of administrative tasks, including scanning, emailing, filing and general office duties.
- Support the wider Cardiology Admin Team, providing cross-cover and contributing to a collaborative, patient-focused service.
About us
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in thetop 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Job description
Job responsibilities
- Manage clinic capacity effectively, ensuring urgent requests are prioritised and additional staffed lists are set up when needed.
- Communicate professionally with patients, relatives and staff, handling phone and email enquiries and updating patient details accurately.
- Coordinate prescriptiononly medication packs and maintain correct stock levels in line with medicines legislation.
- Support private patient bookings and ensure all appointment lists (including WLI and adhoc lists) are updated, fully utilised and communicated to staff.
- Carry out a range of administrative duties, including maintaining information leaflets, managing post, and supporting service improvement through effective use of IT.
- Provide flexible crosscover across the Cardiology team, work collaboratively as part of the MDT and maintain compliance with Trust policies and mandatory training.
Job description
Job responsibilities
- Manage clinic capacity effectively, ensuring urgent requests are prioritised and additional staffed lists are set up when needed.
- Communicate professionally with patients, relatives and staff, handling phone and email enquiries and updating patient details accurately.
- Coordinate prescriptiononly medication packs and maintain correct stock levels in line with medicines legislation.
- Support private patient bookings and ensure all appointment lists (including WLI and adhoc lists) are updated, fully utilised and communicated to staff.
- Carry out a range of administrative duties, including maintaining information leaflets, managing post, and supporting service improvement through effective use of IT.
- Provide flexible crosscover across the Cardiology team, work collaboratively as part of the MDT and maintain compliance with Trust policies and mandatory training.
Person Specification
Experience
Essential
- Experience in working in Administration
- Able to demonstrate good customer service skills
Desirable
Experience
Essential
- Ability to perform basic functions in Microsoft Office
Desirable
- Pro-active and takes responsibilty
- Able to manage individual work load effectively
Person Specification
Experience
Essential
- Experience in working in Administration
- Able to demonstrate good customer service skills
Desirable
Experience
Essential
- Ability to perform basic functions in Microsoft Office
Desirable
- Pro-active and takes responsibilty
- Able to manage individual work load effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal United Hospitals Bath NHS Foundation Trust
Address
Cardiology Outpatients, Royal United Hospital
Combe Park
Bath
BA1 3NG
Employer's website
https://www.ruh.nhs.uk/ (Opens in a new tab)
