Patient Pathway Co-ordinator - Dermatology

Job summary

Join Our Dermatology Team as a Patient Pathway Coordinator

Are you looking for a rewarding administrative role where no two days are the same? An exciting opportunity has arisen to join our friendly and well-established Dermatology administrative team as a Patient Pathway Coordinator.

In this role, you'll work closely with patients, clinicians and colleagues to ensure that every patient receives timely, well-coordinated care. If you're calm, empathetic, enjoy speaking with patients and can confidently use your initiative, we would love to hear from you.

You'll use your communication and negotiation skills to help patients access their treatment within our target times, supporting them through what can often be a worrying period. The work is fast-paced, varied and requires excellent attention to detail--plus a good sense of humour certainly helps!

What we're looking for:

• A caring, composed and patient-focused approach
• Strong communication and negotiation skills
• Ability to work independently and as part of a supportive team
• Someone who enjoys problem-solving and thrives in a busy environment

This is a part-time role (30 hours per week).

Please note: This is an on-site role, but one day of remote working may be offered depending on departmental staffing levels.

Main duties of the job

• To provide a full and comprehensive administrative service to the Dermatology Service to ensure all patients are booked within national guidelines and in accordance with the Trust's Patient Access Policy.
• To act on own initiative with an aptitude for problem solving.
• To escalate breaches to line manager and liaise with nursing and consultant teams to make best use of clinic space and ensure patients are seen in a timely manner.
• Type clinical letters to support RTT pathway clock stop.
• To answer the phones and greet patients as they enter the unit, ensuring attention to detail when taking personal details and checking these against the system.
• A friendly and polite manner
• Answering email queries from patients and GPs etc.
• Keeping accurate and up to date records

See JD and person spec attached for a more detailed outline of this role.

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.