Job summary
Join Our Team as a Discharge Coordinator at the RUH
We're looking for an organised, proactive and compassionate individual to join us as a Discharge Coordinator. In this vital role, you'll help ensure patients have a safe, smooth and well-planned transition from hospital to home or onward care.
As a key member of our ward teams, you will:
- Work closely with clinical staff to coordinate timely and effective patient discharges
- Manage and update patient information on Millennium to support accurate planning
- Support the collection and reporting of business performance data
- Play an active part in improving patient flow across the hospital, helping us deliver responsive and high-quality care
This is a rewarding opportunity for someone who enjoys working in a fast-paced environment, building relationships, and making a meaningful difference to patient experience.
If you're organised, confident communicating with different teams, and passionate about helping patients move safely through their care journey, we'd love to hear from you.
Main duties of the job
Coordinate timely and safe patient discharges by ensuring effective communication across the system.Update patient information accurately on Millennium to support discharge planning.Work collaboratively with the Multi-Disciplinary Team to prepare clear and accurate referrals.Support a designated cluster of wards, assisting additional wards when needed to maintain optimal patient flow.Ensure smooth and consistent communication of discharge information between RUH wards and community partners.Attend key meetings, handovers and relevant training sessions.Handle patient information sensitively, ensuring all data--especially confidential information--is managed in line with Information Governance standards.Develop a strong understanding of discharge processes (e.g., transport arrangements) and how these link to electronic systems such as Millennium.Provide comprehensive administrative support to ward staff to facilitate efficient discharge processes.
About us
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in thetop 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Job description
Job responsibilities
To support the ward discharges by:1. Coordinating communication across the system required toenable ward discharges in a timely and safe manner.2. Updating Millennium, RUH IT system, with discharge relatedinformation eg patient Status, Patient Flow System.3. Working Collaboratively with Multi-Disciplinary Team toprepared accurate referrals.4. Working within your cluster of wards and being prepared toassist other wards as workloads require ensuring that flow isoptimized at all times.5. Communicating with patient and carers as required with regardto existing care arrangement and ongoing discharge planning.6. Allow for the smooth communication of discharge informationbetween RUH wards and community providers.7. This role requires active listening skills and the ability to documentaccurately.
8. Ensuring you are professional and helpful to all callers at all times9. Be aware of hospital pressures relating to flow and discharge.10. Attending key meetings and training opportunities.11. Exercise an appropriate level of decision making.12. Ensuring that patient information, including that of a highlyconfidential nature, is shared appropriately and meetsInformation Governance standards. To be aware thatbreaches in this require reporting (via Datix) and to implementchanges in the process if system issues are identified.13. Maintaining a high standard of both verbal and written communication.14. To have an in depth understanding of the processes required forward discharges, for example transport etc and how this is thenlinked with electronic records (Millennium).15. To demonstrate awareness of the specific discharge issuesthat affect smooth transition for patients.16. Providing robust and accurate data.17. To support fully the administrative role of the ward staff.
To be aware of own development needs and to seek support as needed by:1. Attending 1:1 teaching or training in groups, according to the needof the service, and in conjunction with the Clinical Lead.2. Recognising training needs independently and acting on these,informally or formally as needed.3. Following written and verbal training information on theprocesses involved in the administrative role.4. To update staff in a timely way if/when changes occur.5. Key elements of the training will include:o Using the relevant parts of Millennium and Patient Flow,including updating Patient Statuso Accurate data input6. Liaison with the Discharge Service and RUH site office.7. Attending Discharge Co-ordinator team meetings whenever possible.8. Develop working relationships with key people or teams, suchas the Community Hubs Care Coordination Centre, DischargeLiaison Practitioners, Discharge Hub, Ward Managers,Therapy team leads, and ward discharge coordinators.Have a good knowledge of current computer packages used within theRUH and update skills when necessary.It may be necessary for the post holder to undertake additional tasksfrom time to facilitate the demands of the service.
Job description
Job responsibilities
To support the ward discharges by:1. Coordinating communication across the system required toenable ward discharges in a timely and safe manner.2. Updating Millennium, RUH IT system, with discharge relatedinformation eg patient Status, Patient Flow System.3. Working Collaboratively with Multi-Disciplinary Team toprepared accurate referrals.4. Working within your cluster of wards and being prepared toassist other wards as workloads require ensuring that flow isoptimized at all times.5. Communicating with patient and carers as required with regardto existing care arrangement and ongoing discharge planning.6. Allow for the smooth communication of discharge informationbetween RUH wards and community providers.7. This role requires active listening skills and the ability to documentaccurately.
8. Ensuring you are professional and helpful to all callers at all times9. Be aware of hospital pressures relating to flow and discharge.10. Attending key meetings and training opportunities.11. Exercise an appropriate level of decision making.12. Ensuring that patient information, including that of a highlyconfidential nature, is shared appropriately and meetsInformation Governance standards. To be aware thatbreaches in this require reporting (via Datix) and to implementchanges in the process if system issues are identified.13. Maintaining a high standard of both verbal and written communication.14. To have an in depth understanding of the processes required forward discharges, for example transport etc and how this is thenlinked with electronic records (Millennium).15. To demonstrate awareness of the specific discharge issuesthat affect smooth transition for patients.16. Providing robust and accurate data.17. To support fully the administrative role of the ward staff.
To be aware of own development needs and to seek support as needed by:1. Attending 1:1 teaching or training in groups, according to the needof the service, and in conjunction with the Clinical Lead.2. Recognising training needs independently and acting on these,informally or formally as needed.3. Following written and verbal training information on theprocesses involved in the administrative role.4. To update staff in a timely way if/when changes occur.5. Key elements of the training will include:o Using the relevant parts of Millennium and Patient Flow,including updating Patient Statuso Accurate data input6. Liaison with the Discharge Service and RUH site office.7. Attending Discharge Co-ordinator team meetings whenever possible.8. Develop working relationships with key people or teams, suchas the Community Hubs Care Coordination Centre, DischargeLiaison Practitioners, Discharge Hub, Ward Managers,Therapy team leads, and ward discharge coordinators.Have a good knowledge of current computer packages used within theRUH and update skills when necessary.It may be necessary for the post holder to undertake additional tasksfrom time to facilitate the demands of the service.
Person Specification
Qualifications and training
Essential
- Qualifications and training -Have a healthcare background training
Desirable
- Diploma in relevant subject or relevant qualification, e.g. NVQ, BTEC
Knowledge and experience
Essential
- Working knowledge of Microsoft applications, business systems and Patient Information Systems
Desirable
- Experience within the NHS or similar healthcare setting.
Specific skills
Essential
- Able to minimize interpersonal conflict and promote good working relationships
Desirable
- Understanding of Discharge to Assess as a model of patient care
Physical Skills & Effort Emotional Effort
Essential
- Able to retain focus on workload in a busy, sometimes stressful environment, in order to meet deadlines.
Desirable
- Experience of working in the community
Person Specification
Qualifications and training
Essential
- Qualifications and training -Have a healthcare background training
Desirable
- Diploma in relevant subject or relevant qualification, e.g. NVQ, BTEC
Knowledge and experience
Essential
- Working knowledge of Microsoft applications, business systems and Patient Information Systems
Desirable
- Experience within the NHS or similar healthcare setting.
Specific skills
Essential
- Able to minimize interpersonal conflict and promote good working relationships
Desirable
- Understanding of Discharge to Assess as a model of patient care
Physical Skills & Effort Emotional Effort
Essential
- Able to retain focus on workload in a busy, sometimes stressful environment, in order to meet deadlines.
Desirable
- Experience of working in the community
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
