Job summary
Part-Time Receptionist - Radiology Department(Job share options available)
We are looking for a friendly, organised and confident Receptionist to join our Radiology team. This role is part-time, and we are open to considering one post holder or a job-share arrangement.
The vacancy is 26 hours per week, and due to the needs of the service, the working pattern is fixed as follows:
Required Shifts
- Monday: 4:15pm - 8:00pm
- Tuesday: 4:15pm - 8:00pm
- Saturday: 7:30am - 2:00pm
- Sunday: 7:30am - 2:00pm and 1:30pm - 8:00pm
- (Alternatively, cover the full day: 7:45am - 8:00pm)
You'll be the first point of contact for patients and visitors attending Radiology, helping us provide a welcoming and efficient service.
If you are reliable, approachable, and enjoy working in a busy patient-facing environment, we would love to hear from you.
Main duties of the job
In this role, you'll play a key part in welcoming patients, relatives and members of the public to our Radiology Department. As the first point of contact, you'll help us deliver an efficient, friendly and supportive appointments service. You'll also handle a variety of incoming and outgoing telephone calls, using sound judgement to escalate queries where needed.
You'll need confident computer and typing skills, along with a positive and flexible approach to a busy workload. This is a fast-paced role where priorities can change quickly, so being able to multitask and work independently is essential.
Main Duties of the Role
- Provide a warm, professional welcome to patients, visitors and clinical staff attending Radiology Reception, ensuring everyone is supported with care and courtesy.
- Manage telephone enquiries in a helpful and confidential manner, taking clear messages, providing accurate information, and escalating calls appropriately.
About us
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in thetop 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Job description
Job responsibilities
- To check all patient details are correct when they arrive in reception and liaising with other staff or the Radiology Secretaries if necessary.
- To have effective communication skills with nurses, doctors and other members of the department to provide a quality service for the patients.
- To ensure that patient confidentiality is observed and adhered to at all times whether in person or by telephone.
- To ensure that any change of patient details are recorded and update any patient events, ensuring Radiology booking rules are adhered to.
- Responsible for enquiries relating to Private Patient referrals.
- Essential to be a good team player and used to working under pressure with well-developed interpersonal skills.
- Background knowledge of a hospital environment to assist in offering a professional service to all who attend the department.
- To carry out other clerical duties as required
Job description
Job responsibilities
- To check all patient details are correct when they arrive in reception and liaising with other staff or the Radiology Secretaries if necessary.
- To have effective communication skills with nurses, doctors and other members of the department to provide a quality service for the patients.
- To ensure that patient confidentiality is observed and adhered to at all times whether in person or by telephone.
- To ensure that any change of patient details are recorded and update any patient events, ensuring Radiology booking rules are adhered to.
- Responsible for enquiries relating to Private Patient referrals.
- Essential to be a good team player and used to working under pressure with well-developed interpersonal skills.
- Background knowledge of a hospital environment to assist in offering a professional service to all who attend the department.
- To carry out other clerical duties as required
Person Specification
Experience
Essential
- Experience of working in a customer/patient facing role
- Good IT knowledge and keyboard experience
- Effective Communication Skills
Desirable
- Previous experience of working in Healthcare
- Reception or customer service experience in Healthcare setting
Qualifications
Essential
- Educated to GCSE level including English and Maths
Desirable
- Experience of working in the NHS
Knowledge
Essential
- Understand the importance of confidentiality
- Good Team Player
- Experience of working in a multi-disciplinary team
Desirable
- A knowledge of hospital systems i.e. Millennium and Soliton
- Experience of dealing with the general public
Person Specification
Experience
Essential
- Experience of working in a customer/patient facing role
- Good IT knowledge and keyboard experience
- Effective Communication Skills
Desirable
- Previous experience of working in Healthcare
- Reception or customer service experience in Healthcare setting
Qualifications
Essential
- Educated to GCSE level including English and Maths
Desirable
- Experience of working in the NHS
Knowledge
Essential
- Understand the importance of confidentiality
- Good Team Player
- Experience of working in a multi-disciplinary team
Desirable
- A knowledge of hospital systems i.e. Millennium and Soliton
- Experience of dealing with the general public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
